Grand Hotel National Luzern

Good location. Probably paid too much. Very nice hotel but spent so little time there that it would have made more sense to stay somewhere less expensive.

Hotel was great location, clean, great staff, just super $.

The chocolate truffles!

Room size and the one million dollar vjew

Location

Location and room size

Without question - the most elaborate and cleanest hotel I have ever encountered!!

Very spacious and well decorated room with a gorgeous view overlooking the lake , wonderful amenities and excelent services

Best location in Luzern close to everything. We had a see view room and slept window opened, it was incredibly calm, we had an excellent sleep. The Spa is brand new and modern. It has a beautiful big and modern indoor pool with access to a terrace and one sauna room.

The hotel has a lot of history and the historic building seems to limited certain interior design choices (furniture, lighting, hallways etc). This might look not always as modern as you would expect a five star hotel.

Location and staff were excellent! Views were amazing over overlooking the mountains in Lake Lucerne.

Can’t think of a thing

Beautiful viewsFriendly staffQuiet

The room had a balcony and looked over the lake. The room was gigantic.

The location

The building was old The air conditioning was hidden behind a curtain which meant i either slept without ac or had the curtain openOutside the door to the balcony was a bug bucket with water which was very badThe doors to the closets were hard to close and openThe electricity sockets were old and hard to get toThere was no iron in the room and when i asked for one they sent me a broken one that ruined my outfitThe shower had a step to get up to which is very dangerous

Location was excellent with a beautiful view to the lake. Room was spacious and lovely. It was nice to have a newly renovated room.

No complaints

Newly renovated room with great view over the lake and a narrow, walk out balcony. We were provided with complimentary snacks (fruit), and drinks in the minibar. The staff were extremely polite and helpful.

The room was small with no place to sit other than a desk chair. The small balcony is unfurnished. The atmosphere was a little formal and stuffy for our taste. The pool is indoors, which I am sure is nice during the winter but it was 30C, 90F during our visit and a cool, refreshing place to sit outdoors would have been nice.

Great room! We were upgraded to the lake view room which was fantastic!

The spa was just ok. A bit small and the massage wasn’t the best.

The area the hotel is in the heart of the city and within walking distance to everything.

The only complaint I have is the pillows are quite uncomfortable.

Guys..5star hotel and breakfast without anything warm unless you pay for that? That's ridiculous... looks like old money hotel in perfect location but world changed as level of services and facilities.

Breakfasts, spa area (only one tiny sauna), no gym (you have to pay for that and go across)

Nice hotel with great views of the lakes, located right on the waterfront. The staff is friendly and welcoming and tries very hard to provide maximum service.

The breakfast staff is boring and unfriendly, unfortunately. Also on the table in the room there was drinking water in a closed bottle, but it turned out to have a sweetish taste without any indication on the label. The reception staff also tried this water, but could not explain the presence of this sweetish taste. This is very strange.

Location is excellent . Good sized rooms

Walls are too thin. We could hear next doors conversation .

Bedrooms were quiet, bed was comfy, shower, tv etc worked well.

Double bed was actually two beds pushed together which easily came apart, air con didn’t work at all well so room was extremely hot.No ramp for pushchair