Hotel Alpina Luzern

Very central location, close to...everything. Has a lift and helpful staff

Location is very convenient. Breakfast was good, though it was provided at partner Metropol Hotel, located next door.

The bathroom had mold. Grout had significant accumulated dirt and grime, Our entry into the hotel was delayed until staff informed concierge that room was ready.

Convenient to the train station (across the street!), restaurants, shopping, the Chapel Bridge and all the sites of Lucerne.

No, it was a great place to stay!

The location was good and the balcony had a good view

It was not clean, the bed was broken the slats were all snapped of and the mattress sunk in on one side. The shower had mould. The hallways had a terrible stench.

location

Too expensive. Almost double last year. Also, asked for quiet room. Got 2nd floor. facing inward. The loud, roaring , banging music from clubs nearby were terrible. Even with earplugs, fan running sleep near impossible!

Staff , Location and Breakfast

Floor was shaking and even in the night can see the voice from the upper floor that somebody is jumping on that.

Worst hotel I ever stayed at

Hotel is dirty and moldy

Location is best.

A creaking sound with every step on the room floor was not good for me.

the location

room was a bit old

Spacious clean room. Large bathroom and wardrobe. Excellent place to stay right next to train station. Staff was very helpful.

It was a perfect stay!

Good sized room, grerat location, reasonable amenities

Location close to railway

Very noisy and loud. Reception did have a sign informing about some construction work ongoing. Pitty the info was not available before booking. People were moving furniture or other stuff at 4am in the morning for almost 2h. Room had noise cancelling headphones available which was very considerate, but it‘s not practicable to sleep with huge headphones.Very dated rooms and marked walls. No light at the bed. Maybe to be expected at 3stars and that price.

good location, near lucerne train station. the room's bigger than my expectation. clean and comfy.

near train station

the bathroom is outdated, paint was peeling and molds is present...

The staff was great particularly Killian! Great service and advice!

The street noise was a little loud on a weekend night.

Held our bags for us! Then put n room for us! Recommended restaurants! Very friendly! Room was incredible for 4 of us! Would totally recommend

Horrible

Dirty, very old facilities, washbasins in the room !!?!??

Great hotel. Very close to the train station.Very much appreciated the common lounge area provided by the hotel. It even had an ice maker. We also liked the opening windows.

Great location! Easy walk from the train station with luggage.

No air conditioning is rough in mid-summer. Old building…it happens. I do wish they provided fans that didn’t “time out” after 3 hours though! There were some weird things about the room. There was a window to the bathroom with no curtain that could allow someone across the street to get a show. The bathroom light switch also turns on a light in the main room. Not optimal for night time!

They allowed us to store our luggage before and after our stay to coincide with our train times. So helpful!The front desk staff was amazing. So friendly and courteous. Was able to change us to a balcony room which we enjoyed very much.