Radisson Blu Hotel, St. Gallen

I booked a Junior Suite for my kids and I, it was massive! It's rare to find such a spacious room for that price in Switzerland. The breakfast was also very nice.

1. Reception staff was very helpful 2. Location3. Clean4. Room size

1. Moving from the old to the new building2. The mountain view from balcony is blocked by a tree 3. Breakfast very simple and could be improved

Courteous staff and cleanliness

The breakfast spread was limited and repetitive and dinner choice was very limited for the vegan!

LocationSpacious room

I was told that they would take a deposit on the adapter i borrowed from the hotel what happened was i was charged with 50 CHF where the adapter was not working that well and i returned it back to them. The room is very outdated and there was a weird smell in the room. If we needed something more than once we had to call so the reception could answer. There was no slippers or dental kit we had to ask them for it and the reason why it wasn’t in the room they said that guests don’t use them.

Great stay at the Radisson! This time, I chose a reliable chain hotel where I knew what to expect—and location was key due to my scheduled meetings. The room was spacious, though slightly dated, but still comfortable. Breakfast was absolutely outstanding. Highly recommended if you’re not set on finding a boutique spot in the old town but prefer something practical and dependable.

Complete room, nice bathroom

Old equipment, felt like the room was made in the 90s and not really renovated.

Nice staff.Great location.Clean

Pillows were awful.Didn't get enough shampoos and bath soap for two days.

Very welcoming staff, provided helpful instructions. We also got upgraded to a junior suite, which we appreciated. The beds and the linens were excellent, bathroom and the amenities as well.

Unfortunately the entry way to our room smelled terrible, the kind of smell that is associated with either mold or urine from animals. We are also surprised by the fact that the heating/HVAC in the room did not work, with the exception of the standard radiator from the bathroom - the problem was not fixed because there was nobody from the technical team available during our week-end stay, however the team did provide us with a small electric heater that did its job.

The staff were super friendly Rooms were clean

Kind of old The shower heads needs more water flow

The only good thing is the location. It’s close to conference area.

The reception should be trained on how to communicate with guest professionally & in English.

The breakfast was excellent, many choices of food. The coffee machine was really great. Directly access to the casino facility. The room was silent. The staffs was really friendly and the are really helpful.

The gym facility doesn't WIFI connection. Many things has to be asked and uncompleted. No shower gel in the shower room. They don't have anyone who's helping for the luggage. Poor internet connection on the parking garage and we couldn't access to our payment for e-cars charging. The price was high but the service was week. You have to ask everything for. The bathroom was uncompleted materials!

Good location, easy parking, comfortable and clean rooms

The additional bed and pillows were very uncomfortable. Very small breakfast buffet.

Staff was very polite -

Initial impression of room was bad - 3 beds? When I asked to have a different room I was told none were available as the hotel was booked solid but that they could remove the extra bed if I like - which they did. After 2 nights dripping started at about 3 am - enough to wake me up and since no other rooms were available no reason to report. We left towel under AC as carpet was wet, hoped housekeeping would notice and went out for the day and got back later to an even wetter carpet. I reported in the morning and went off for another long day excursion. When I returned no note or info was left but ceiling tile was down, towels on carpet to absorb dampness and window open to air out room. I then went to desk and asked and was told they had a new room for us! So now I need to pack up and move from 3rd floor to 6th. I asked for help or a luggage cart and nothing was available for help, my husband was at a conference and not available to help me which I explained to the person at the desk. New room was nicer than our first room - thank you but honestly I am 74 years old and should have had assistance or at the very least a luggage cart. We made these reservations months and months ago I feel we should have had better accommodations from the start. I took photos of the room should you want to see what I came back to once I reported water problem. Radisson Blu is strongly recommended for location to conference center and you have a Casino attached and that is very attractive to many - with this experience I feel there should have been a better effort to accommodate us or maybe even the room rate should have been adjusted for all the inconvenience.

bed was comfortable, toilet was clean , bread at breakfast was great

pillow too flat, the menu for breakfast can change everyday

Didn’t have the breakfast but colleagues said it was good.

Brown stains on one of my towels. Very warm in the room even with the air-conditioning on full so would have been nice to have been able to open more windows.

Good size rooms and bathrooms. Secure parking but very expensive. Nice staff.

Parking was expensive and so was the room in comparison to hotels of similar standard in France. There were no phone charging points which even two star hotels have these days. No bathrobes and slippers. Poor value for money compared to sister hotel in Karlsruhe where we have stayed twice.

Really nice check in lady, comfortable beds, late check out available and helpful staff. Good location close to city center (easily walkable).

Mini fridge was "free" but the 2 free waters inside were not really cooled. The shower door was out of glass and creaked really loudly when opened or closed. I know small details but those would improve the stay :)

Total Rip Off

Be aware, I was charged 75 € for the underground parking. When I complained about this they told me that I should have validated my parking ticket at the reception instead of the ticket machine in the parking lot. I was not informed about this by anyone of the staff. I would not recommend this hotel at all.

Location of hotel

Cleaning must be daily, I stayed two days, there is no cleaning services, even I informed the reception but they told me system issue !!Also after completing payment with online service from booking.com, in reception they ask to pay extra taxes??!!Telephone service not working, so you suppose do everything by yourself. Also we wait almost 40 minutes to prepare suitable room, they guide us to wrong room after we come back to reception , then they check for 40 minutes to find another.

nice and comfort room，it is very easy to go to the trainstation(so many buses and bus stop is nearby)staff is friendly and helpful