Subic Bay View Diamond Hotel

It¿s my mistake to take this dirty and unclean hotel over all its a bad experience to book this hotel never again to go back

Poor hotel hospitality and dirty rooms

view

no hot water in shower

✅ Shoutout to the hotel staff – they were amazing and very accommodating, no issues at all! ?❗However, the owner really needs to step up: improve the facilities and update policies to match the price guests are paying. Comfort matters!

1) Breakfast AllocationFor rooms with two guests, breakfast should be provided for both. However, based on staff instructions from the owner, only one breakfast was given instead of two. The owner should prioritize guest satisfaction over hotel income and ensure proper allocation.2) FacilitiesThe staff are doing their best to accommodate guests, but the owner needs to take responsibility for maintaining and upgrading facilities. Items that are not functioning—such as the air conditioning, TV remote—should be repaired or replaced. Additionally, a refrigerator should be provided in every room.3) Payment and ValuePaying ₱12,000 for two days with a sea view is not worth it given the current conditions. The room is small, and the hotel added an extra bed just to label it as a “family room,” which obstructs access to the bathroom. The TV does not work, there is no telephone (forcing guests to use their mobile phones to contact reception), and the air conditioning is ineffective. We had to request two electric fans just to cool the room.4) Outdated FacilitiesThe facilities are outdated and need replacement. If we return and find the same conditions without improvements, we will report this hotel to the Department of Trade and Industry (DTI) and provide photographic evidence.Positive NoteYour staff are very accommodating and courteous. However, the hotel owner and management must take immediate action to address these issues.

Only the location, especially if you're going to the New Year's Eve Party at Waterfront. It is walking distance to that, as well as to other famous restos in Subic (Texas Joe's, 727 Cafe, etc)

The building is very old. The room especially the bathroom smells really bad. The room is very dark. There were cockroaches as well.

Your paying for the ViewLocation is good Bed was big

Swimming beaches are 15 minutes awayMold, toilet leaked, not clean floor, trash on balcony I had to clean up, Was charged 1000pesos for stains on sheets (there were no stains): scammed… Mean old lady, yelled at us for no reason.

The view. Was on top floor facing the ocean

Floors were dirty. Mold on ceiling. No towels. Trash on terrace/balcony. Checkout woman behind counter yelled at us and decided said the sheets had stains (no they didn’t). Charged 800p….

Near in my workplace

The room is bright because the curtains are thin.

None except the view of the room

Too expensive, poor facilities,

The sea view from the balcony

It wasn’t well maintained and the room assigned to us was dirty.

It was extremely dirty and the security guard was disturbing the TV. The remote didn't work. There was no refrigerator and the air conditioning didn't work and there were also cockroaches

Proximity to other hotels

Absolutely filthy, cockroach infestation on every floor, cockroaches on the bed, bathroom was covered in black mold, hot water heater didn’t even work, service was awful, highly recommend just sleeping on the street if you have the choice between this and that

No fridge Ac not good Tv screen broken Broken broken Room smelled

The night club inside the hotel was nice.

Bathroom facilities are in need of an update, doors to the room need re hung as they squeak and don't close very well.

Had a bar/restaurant down stairs aswell as being close to other restaurants in walking distance

As expected with the price room was small, and wifi was slower then i expected but overall for the price met expectations.

Room was clean and comfortable

The noise of the Music into the early hours of the morning, and the Evening food was poor to say the least

The location was great, and the ocean view was awesome.

The loud noices from nearby nightclubs, the cockroaches. The air-conditioning stopped functioning in the middle of the night.

Friendly staff.

The shower and sink are in the same area. The room had bugs, and I even saw some in my bed. The TV was terrible; I could barely use it. I asked the staff to fix it, but nothing happened. It seems like they aren't using a cable.

Staff and location

Dirty room. Bad shower layout.

The location

The rooms are old. The elevator is not functioning. The staffs are not so friendly. Specially the staff at the restaurant, the pregnant lady who serve us during the breakfast, it seems she doesnt want us to be there and to be served. The only staff that serve us okay was the housekeeping attendant, he assisted me whit my needs specially for my baby. No assistance during check out for the luggage thinking that the elevator was not functioning

room doors are not closing properly, bathroom tiles are coming off, shower knob is so hard to turn, bathroom floors is always wet due to pipe leaks, overall the hotel is poorly maintain