GRACE REGENCY

Just didn’t like their service the manager bothered us so badly and he always stare soo badly

I didn’t like their service especially the manager one who stays at night he is just a horrible person.I asked him for a clean the room but he is like this room can’t be clean more and my mother anD me was alone the boy was cleaning the washroom he just come to upstairs and looking so weirdly it was 11pm.He didn’t even know how to talk.It’s just good for a unmarried couple who will stay for one night stand not for a family stay honestly.One more thing their bed is not clean always came bad smell from the washroom.

The pluses are: The room was a good size and reasonably clean. Hotel had a lift. They do a half day rate.

I booked this hotel because it said it had a 24 hour reception. We were due to arrive between 00:00 and 01:00, but our flight was delayed and we arrived at 02:30. When we got to the hotel, the night porter, who let us in, was drunk as a skunk and demanded more money for a late check in. Which we did not pay. He then demanded the room rate to be paid in cash, although it said they accept cards and that left us short of cash for the next day. When we went down to reception the next morning, the 'manager' was sitting there, his naked feet up on the desk and he did not find it neccessary to take them off until my husband told him how rude this is. Our room was clean enough, but the lift and the hallways were not. Also, the room had a balcony, but there were no chairs, so we could not use it. But the worst thing was the bed. I can honestly say that I have never slept on a more uncomfortable matrace. I actually considered sleeping on the floor. The whole place is a badly run dump.

Location was near by

No proper staff response. Rooms were smelly. Not clean that much. The staff was not responding for any thing we told about cleaning and all.

Near to metro easily accessible

room cleaning is not at all there , TV wont work , staffs are not pleasant

The best accommodation, located in the heart of Kochi. The ambience and hygiene is great. Easy to commute to different places from the property. Will check-in whenever I visit Kochi ??? Thank you so much for taking care of the customers through a better service.

Not provided with drinking water bottles and other toiletries

Everything. behaviour from staff was too good. Good ambiance inside the room, clean atmosphere. I like it a lot. So calm and made my mind so satisfied.

New clean room with modern facilities.

No air conditioner in the room.

Close to metro station.

The staff at the door not welcoming. The other people working in the hotel, like room cleaners, are kind and helpful.

Generally clean rooms And like suit Room at other hotels bew building very important. No room smell

No toilet tissues daily towel change wasn't done may be today they forgot I didn't ask for it

The room was spacious and the facilities were really good and the staff was helpful.

Easy to find. Gud behaviour from the staffs. Easy access to city

I booked for three people but the room was provided for two people . I told them that the reservation was for three people, but the problem was not solved.

Location and room

Tv is not working they never solve that issue

Room

it's doesn't has the room service landline service

Not cleaned .. the floor is not cleaned and also the toilet

Bathroom

Tv signal lost

Cleanliness

Exceptional

Good

Exceptional