Itsy Hotels Sapphire Residency

The location is excellent. However, not easily visible because of lack of signage. The staff behavior and his willingness to help is exemplary. The room was by the side of the road with no view and it was not soundproof. No tea/coffee making facilities. The linen were soiled and torn.

Location of the reception and lack of proper signage. No elevator. Car parking is away.

The good: Sufficiently clean rooms and sheets. Excellent location. Rooms not near road are not too noisy.

The ugly: In bookin.com where I booked, the rooms were no-prepayment needed category. I booked and got confirmation. After a few hours I started getting mails and phone calls saying that I need to make prepayment or rooms will be cancelled. I told that I am not cancelling, but as they had marked it as no prepayment needed, I will pay at property. I got about 6-7 calls and 5 emails threatening with cancellation. But after I contacted booking.com, they did not cancel.The bad: When I said that I need receipt when I checkout in the morning at 6 or beforehand. They said that in the morning, they may not be able to print the bill and if they prepare the bill the prev night, they will have to check me out. After spending an hour talking, finally they said, morning, they will keep the bill ready. That didn’t happen, but after some waiting in the morning I got it.

Clean and spacious roomVery friendly and supportive staff - Riyas

Disadvantage is an advantage most times - that’s its right in the main road - so vehicle noises in the night - a bit.

Big clean new rooms.Good location.Good Staff.Breakfast was also Good.

The comfortable bed.

Upon check-in , the property claimed that my booking was canceled because i didn't pay ahead, where, in fact, keying my credit card is the assurance that my booking is confirmed. Though they provided a room after. Reception was not 24/7 . We check out without anyone that we can reach out of. The phone number provided was just ringing. No instructions were provided on how to turn on the water heater at the shower. The electric fan was too loud in the night, and the AC controller was not properly functioning. No toilet paper provided , so foreigners bring your own. Too much mosquitoes in the room that will cause you sleepy night. Breakfast is at 8:30am where not suitable for guests who will leave early.

Clean and well maintained room good speed WiFi connection affordable rates

Guest service could be improved limited options for breakfast

Property can arrange a kettle and tea bags, sugar, cream etc for customers.

I liked nothing about the property. Being such a good property at a prime spot, this was maintained so badly. It looks all clean from the outside. But on the inside it was just bad.

The bathroom. The cupboards. Overall cleanliness of the rooms. The place could really use some soap and water. Like the toilets looked as if it hasn’t been properly cleaned with some soap in a very long time. The wash basin was so tiny I could even hardly wash my hands without touching the dirty surface of the sink. Also they couldn’t even get my order right for the supposedly free breakfast.

value for money , clean and neat

WiFi coverage needs to be improved

not good

it was very crammed need to climb a long flight of steps, breakfast was not served until we had to ask

Staff was super nice and helpful. Room was spacious and clean.

The check in was so easy and comfortable. The staff attitude was very good. The room was so neat,clean and well maintained. The locality is in the town, that's why it is easy to access nearby shops.

The only thing I have an issue with is breakfast. The timing was sometimes late, and the food was not hot and the tea was not hot. It's already cold when we get it. Maybe it will be fixed later

staff, location

badly stinking toilet. no morning tea or coffee. no water heating kettle in the room.

It's newly started and the staff was very cordial and accomodative .

Additional staff and light restaurant.

Cleanliness and Frontstaff behaviour

Parking is not comfortable

Riyas the care taker was doing an excellent job. Really helpful

Should have a basic restaurant at the hotel.

Clean room good staff , highly recommended

Bad

Worst service.Never provided a correct Gst invoice for my stay.

Bad

No parking area