500 Rai Floating Resort

Location

Some things were over priced and no other options

The staff is super friendly, and helpful!

You can’t check in until 2:00 and leave by 10:00 if you only stay 1 night for the experience. However that leaves you very little time to do any activities and enjoy any leisure time since the activities are booked for specific times not at your convenience.

The location and the staff! Beem and Oum were remarkable.

The power kept going out.

Location! Special experience

The food wasn’t the best and there was no other options since it was such a remote location.

View, location, food was delicious.

Staff did not like Americans and not only showed it, but told us. They were not helpful with trying to get WiFi to clarify transportation for departureand just kept telling us it was “spotty” yet guests checking in were able to get access. Help with WiFi was asked for 5 times, with “emerrgency” words used due to fact we needed transportation the very next morning from pier. . Credit cards for many guests could not be run when checking out due to poor WiFi, which required a staff member accompanying us to the 7-11 to get cash out of an ATM which she just shoved in her pockets. We were told several times “maybe you ran out of money” or reached “your limit” which was not true, we had plenty of money,and we had no further issues at any other place. Many other.guests were “not able to pay” when trying to check out when using Visa cardsfrom many banks and counties and yet no accountability was taken by resort for not having a Wi-Fi system that could run these payment options, but instead blaming guests and acting annoyed. So check out cost us time and interfered with travels arrangementsThe tours were all booked by the time we arrived except the evening wildlife tour which was overpriced for viewing 2 birds. Communication needed to take place through booking.com which was in inconvenient Though food was excellent, it was overpriced ($100 USD bottle of wine with limited other options) and served by staff that gave the impression they didn’t want to be working there.

A resort that floats on a quiet lake. It is as luxurious as can be for such a rustic setting (e.g., lukewarm shower water). The moto is "disconnect to reconnect". No real wi fi. But you have your own kayak to tour the lake and you can join hotel excursions (free and paid). There are also various activities at the hotel; we learned to make Thai tea and dessert. If you are looking for the opposite of the busy Phuket-style resort, connecting to others in your party and to nature, this might be the place for you. If you are lucky, you will see many birds, some moneys, and (if you are very lucky) a wild elephant.

We could not get more than lukewarm water in the shower. But the weather is warm and this is not the kind of place where you worry too much about that.

I was nervous when I read some recent reviews but we were thrilled with our time here. The newer sister resort has more updated design but this spot was full of options should we have wanted more to do. In the end we connected and visited and just enjoyed the incredible peacefulness and beauty. The food is fine and met expectations for a houseboat resort. I leaned into what the staff said was good and are fine. The staff is so wonderful and they had excellent communication for all the logistics. We loved our time here and I would like to come back and stay in the 360 resort next time.

Nothing!! Oh they need to sell playing cards!!! And we would have enjoyed a bigger assortment of games. And they need games for adults and older kids too.

The location is STUNING!!!!!! the lake, the views, the pool! AMAIZING!!!!

The food is not the best. the property is a little bit old! The tablea, chairs, etc are so old and have a lot of mold on it! For the price, you would imagine everything is going to be new or really clean! But the experiencia was amaizing because of the location

Location is beautiful. Staff is super friendly. Good breakfast , great activities around the hotel

Rooms are outdated and could use some renovation. Room was not very clean. Hotel charge a huge extra fee for WiFi ( waved the fee for us after we complained ) dinner menu was limited and food was average

Very good

We love everything except restaurant. The food was not tasty at all and the service was unprofessional and very slow.

Almost everything, you have a beautiful resort and your staff were all fabulous. A special mention to your staff at the pier office who arranged for our bag to be delivered to our hotel in Krabi after we had left it on departure. We were very impressed, thank you!

We stayed in the family villa (no 5) and I didn’t think the upstairs level was very safe for the children, it needs extra barriers. My daughter (age 8) wakes up every night in a sleep walking state and walks herself to the toilet, I was terrified she would step over the wrong side of the barrier, thinking that was the stairs and that she would fall directly to the floor. You need an extra rail on both sides, especially the side with the stairs to make sure the children step over the right part of the low barrier you have there. Please! I also think your restaurant would benefit from a separate lunch and dinner menu, just so there are options if you are staying for multiple days.

We unfortunately got food poisoning after dinner one night and we were very sick the day we left. The first night of our stay there was a loud creaking noise coming from the dock outside our room, so loud it was hard to fall asleep. Other than those two things, we had a nice stay. The location is absolutely beautiful and they offer lots of amenities. Staff is amazing including the van drivers!!!

Food and rooms amazing, staff very polite location, perfect

Bar needs to be open alot longer, no atmosphere, needs light music in the evenings, and 100% need more coffee machines at breakfast Waited ages for coffee. And food and drink service far too slow

Gorgeous stay on the lake. Beautiful rooms and breakfast.

Restaurant prices were quite expensive and I didn’t like that we had to pay extra for everything - boat transfer there and back etc. Also the sewage being visible wasn’t great and could maybe do with some work

This was one of the best experiences of my life. EVERYONE at the resort was friendly. We want to give special recognition to Egg our boat driver who took us from the deluxe suite to the restaurant everyday. The waitresses were also really friendly. I cannot say enough how amazing this resort is. Pictures do not do it justice. I want to come back again!

Nothing! Everything was so great!

The restaurant is not bad as mentioned in other comments. It is not super cheap but reasonable price, considering we are IN the middle of a super huge lake. Nothing to complain. Perfect view, people, kayak...

We love everything here.

Such a beautiful location. Very clean and tranquil.

As a solo traveler it was a little boring,Once I did the long tail boat experience there was nothing much to do. The limit on wifi made it awkward. The longtail boat experiences all felt the same. There was little to no wildlife on the wildlife safari. I have seen more wildlife in other locations randomly.

Location obviously and very warm staff at the location.

The way you receive copy paste long messages on Booking chat, starting with “GUEST OBLIGATIONS” is not a very warm way to anticipate a guest in a accommodation if this level. Also, in this unique location there should be an price WITH national park fee and the boatride included; since this is the only way to reach this place?!

The view is hard to beat. Having a kayak at your door to explore this magnificent body of water and its jungle-lined shore where wildlife thrives is exceptional. The service here is fantastic and very friendly, love the staff. The food and drinks are "Aroy”, very delicious, try the 500 Rai Mango Madness smoothie, you won’t be disappointed.

The rooms get very warm during the daytime. The private toilet and shower rooms are not soundproof, they are open air design and everything you do can be heard by anyone passing by. No in-room refrigerator.

The breakfast was excellent but not plentiful, we were still hungry and felt that the food was very limited

The location is amazing and rare, but the resort is very expensive compared to Thailand, and you expect that if you have already paid so much, then the transportation there will be in a more pampering boat and not in a ride where you get all wet and sit uncomfortably.An amazing experience to sleep on the lake, but I would expect this resort to pamper more and not be so expensive for a 3 star hotel, at this price all meals and food should be included, and in abundance.