Temple Tree Resort & Spa

I stayed at Temple Tree Resort in Bentota. The hotel's location is good with direct beach access. However, the rooms were just okay and could have been cleaner. Overall, it was an average experience

Unfriendly Staff

Super unfriendly staff. During the checkout they made us wait saying that their pool towels are missing. I told them that your housekeeping staff has not kept it. They kept telling us that they are missing and were asking questions like brief the hotel staff which has come for housekeeping. Finally, after 15-20 mins- they said that it is all sorted and they regret the inconvenience. It was an error at their end.We have stayed around the world in all kinds of properties and this never happened. Believe you guest, no guest staying in these expensive properties care about used towels.Not recommended at all for travel with family.

Hotels staff was totaly helpfull and friendly. Got upgraded because of the low season is starting.Big room with a big bathroom. Best thing was the pool which fits to our 2year old little girl.

Breakfast isnt worth it but that wasnt a big suprise for asia. Price in the restaurant is not quite cheap, but there are some beach Restaurants nearby.

Location, the ambient, staff n cleaness

food preparation n availability of vegetables or meat for the items on menus should be available always except seasonal things. thats it.

Was der for newyear. Lovely staff. Good locationClean roomsGood selection of foods.Friendly d professional staff. Flexible Good service from Front desk staff Worth d moneyNear d Beach.

The property is quiet and in a stunning location, the facilities are very well maintained and tidy. The restaurant is large with many options on the menu, the room service was a bonus as we could enjoy eating in the comfort of our room, after a month of travelling it was nice to enjoy that luxury. Unfortunately, when we ordered our meals each time we got incorrect items such as a marinara pasta instead of a carbonara however, this just comes down to the language barrier at times. The bath tub is huge and very luxurious however, the plug did not fully work so it did not fill or retain water as well as it should. Thank you for a relaxing stay.

Great place on the beach, very clean beach. Nice breakfast, beach bar. Big room. Quiet place until locals not there :) very comfortable big bed.

Need to fix bathroom taps in delux room. Room needs some renovation. Prices are too high for this quality (they try to do something european level lux but still it is overpriced srilankian imagination how luxary shoul look like).

Lovely property for some peaceful time. You can spend a good time within the resort by the beach beds. The pool is small but welcoming. The staff is accomodating and helpful. Overall a good relaxed stay.

Staff could be a little slower, requests could take time. Rest was great.

Deluxe room upgrade on arrival, most comfy beds in all our Sri Lanka stay of 3 weeks, great pool, beach & beach shade of palms just across the lawn

one or two parts of hotel looking a little tired now in terms of decor & equipment in rooms but nothing in-terms of reducing the overall stay.

Nice viewDining room staff excellent

Place is a little run downNeeds some renovations It’s time hotels in Sri Lanka generated solar power There is adequate space for solar panels Solar power should take care of lights fans and Wi-Fi A little expensive initially but a great saving in the future

Relaxing and feel like home

.The doors key should be changing i think and no hot water in the bathtub room number 205 and also no refrigerator in the room

No one understood English I kept being charged extra and no basic facilities and the hotel is too pricey for what they offer

Everytime charged me extra and the room and service was not worth the price !

stay we spent with a child 21months, the place is very safe in case you want to let the child move freely around the area. The place met our expectations. I have to very much praise the hotel manager very quickly resolved our requests. The food is very good. The chef, also the staff, is very friendly and will always fulfill your orders with a smile

there is noise from the train station, but it's not so terrible trains pass ony a few times a day

The location is amazing - the beach beautiful and the hotel has a huge pool. Lots of lovely restaurants near by on the beach. The pool attendant was great at sorting out the earlier green colour after a public holiday and lots of people using it.

The pool was an alarming green on arrival but the pool attendants quickly sorted that out so I could use it the next day. The hotel tried to give me top floor but my second floor room was great. The hotel charges 10 % ‘service’ as you check in which was surprising - just be warned - I missed the small print. I hope the staff get the service charge. The hotel was quite run down and has potential to be much smarter - but for the money it was okay.

Pool and the beach

No proper place for parking

amazing staff, great food, beautiful beach

hotel is situated very close to the beach and has an amazing clean pool.The breakfast buff was amazing has a good choice of food.

In the al cart menu the food quality should improve.. ordered food both days was dry and too salty.The reception staff should be more attentive and available.. specially during checking and check out.

Everything was perfect!The staff were friendly, the food was 10/10The view & location was beautiful

We really enjoy the room design (but read negative part of our staying!). And city beach at the hotel (in Bentota there are no private beaches) is really nice as all beaches in Bentota

ATTENTION! THIS IS NOT 5 stars Hotel (anymore)!!!1) First of all STUFF IS NOT ENGLISH SPEAKING! You ask them smthing - they look like they get it, leave and then - Nothing! you wait - they are not coming. (By the way, when you order Tom Yam - you will get rather tasty but nothing common with Tom Yam)2) In the room - Pillows smelled rotten! Rotten, Karl! three of three pillows with a disgusting smell, that you can feel all over the room. After we asked to change them (it took 15 minutes to explain the problem to not English speaking stuff!)), they did it for more rotten smell pillows.3) laundry returned our clothes with the same ROTTEN SMELL!! So we had 2 bags with smelly clothes at the beginning of the holiday.And this is just a beginning.4) room is at least 30 m2 instead of 60 m2 room we paid for. (And again no chance to ask about it in English)5) in the room there were no robes. 1 set of shampoos for 2 persons (in booking as well)6) No robes7) Room cleaning is once per 2 days. But they cleaned good8) The room we chose was with a big bath with a window view from it. BUT bath stopper didn’t work, so we couldn’t fill the bath we overpaid for and the window was so dirty (with dust and PAINT!), that you hardly see anything from it. Actually the sink stopper didn’t work too, but opposite - water didn’t go. after asking 3 times (!) in English and with pantomime - nothing happened. Then we left with no bathing.9) No hot water, by the way.10) the door light was playing as at techno club. We told about it, showed it, they saw it - but I m sure it would s still “partying”11) No fumigation at the hotel, so if there s no wind - watch out! thanks God - fumigation is always with me.12) restaurant and bar stuff got in groups of 3-7 people and sitting at the guests zone. watching how you swimming, sunbathing, eating. this was really disturbing. and when u ask them to bring coffee - you wait for 20 minutes. while others are still watching u.

the location is really good. but that is literally the only good thing about this property. they are prompt about their refunds.

the staff has no clue about customer service whatsoever. their service is extremely poor and slow. i asked for towels and they said they will only give it to me after 12pm. i asked for water. they said they can only give 2 bottles a day. i asked them to arrange a covid test for me they promised it will happen that day at 9pm so we planned our outings accordingly. nothing or no one showed up and we wasted an entire day. front desk is clueless about everything. i got a call from the front desk at 8am and they woke us up for no reason .. on a holiday. we were so upset with the cleanliness of the room , there are insects and it’s just horrible. we checked out after one night and asked for a refund.