Contessa Holiday Apartments

Location

The manager was rude to us and refused to supply us with a car space as indicated on an email confirming our booking. We had to park out in the street for 3 nights. The manager was not interested in talking to us about the allocated parking space on site

Good size apartment, It’s proximity to what we needed

Very dated, furniture well worn, stove didn’t work properly, light in bedroom didn’t work, fan in living area didn’t work, couldn’t watch TV as the light shone on it even with the blinds closed

Very well maintained property, nice neighbourhood, posh locality, responsive owner, great ambience

Just that there was no parking, that makes it inconvenient

Kind and friendly staff. Friendly people who live in the building. The apartment we were moved on day 3 was fully renovated and just beautiful. Couldn’t fault it. The pools and spas are great, as are the lawns and gardens. Access to the canal at the back was a bonus. Close to beaches and walking distance to restaurants.

The initial apartment we were given for our 7 night stay was older and had no working air conditioning. I suspect this was a known issue and staff hoped I would be okay with it. After 2 days in this older apartment I complained again (I can’t live without my aircon), and we were kindly moved to a beautifully renovated apartment with working air conditioning.

Large apartment with great views and fantastic location.

Nil

The apartment was pleasant and spacious.

The air conditioning didn't work, the bed was too hard and one of the balcony doors didn't lock. There was construction work going on nearby which woke me up early with loud noises.

I want to thank all contessa staff and management. The apartment was so luxurious. I loved everything. There is no fault I could give. You have so much to offer as we are a fifo group of friends that wanted to spend our time in Gold Coast to experience what gc has to offer. Contessa apartments was close to everything.

The gardens and pool area and the view.

The apartment was very dated and needs some modernisation.This was the first apartment in over 30 years holidaying in the gold Coast that was not air conditioned a big draw back.

Good location. Apartment was large but bathrooms and kitchen a little dated.

The reception staff were extremely rude!! We were not advised of building being painted and unable to use balcony or tennis court until 4pm.

Great location

The room we had this time was extremely tired and run down. ( room 83) By far the worst one we have stayed in. We have stayed here for the past 4 years and will not stay again as the apartments are individually owned and this has been by far the worst apartment we have stayed in. Kitchen cupboards loose, very poorly equipped kitchen compared to previous stays, patio furniture was not usable as it was extremely dirty and/or damaged, old manual reclining leather furniture in main living area with the only way to put the foot rests down was to jump off and press manually by hand ! Given the price per night we paid, the managers should have a minimum standard that the owners have to abide by. Much better choices near by unless you happen to score one of the ones at the Contessa that is well maintained. Not worth the risk! All of this on top of the fact that you cannot use the balconies AT ALL on weekdays between 7-4 pm , cannot use the tennis court either on weekdays between 7-4pm AND you have to walk through an underground carpark and use a fire door to access the pool ! This is whilst they are painting … which is no where near complete and according to their information has been since July 2024….

View, size, comfortable

Sauna doesn't work

stay was perfect but my experience with a staff member was awful that I was even scared to call

I had a very disappointing experience with after hours staff member who was a man. I called just to talk about why I am not alloted a car park since I am paying same or actually more with only one bedroom apartment compare to our other group who were also staying there . This man who picked the phone on Sunday after hours, he literally abused me from the first second he started talking loudly and very aggressive.. He did not give me any explanation and rather abused me and also threatened me to cancel my booking. I have never seen such a disrespectful person in customer services ever. However the business hours staff were always polite and they have been extremely helpful. Another thing , I needed extra bed for one night, and it should have been $35 cost as it says on their website and everywhere else , they actually charged me $60 instead and again no explanation.

Good location, nice indoor pool and spa

This unit has no air-conditioning, no secure parking, no balcony furniture, locked kitchen cupboards, tatty lounges and needs renovating. The painting makes it difficult to get to the outside pool, no signs anywhere. It should be removed from the rental pool. Way too expensive.

Very clean, came with dishwashing soap and washing machine powder. Happy with the apartment

On arrival the reception failed to mention how the lift works, we had to return back to the reception and ask for instructions.

The place was very nice and the staff were very welcoming that the unit were we stayed was beautiful apartment it was the perfect location and c close to everything to the shops transport and the was 2 minutes away the beach the swimming pool was beautiful great place for to stay there with family it's worth the money I'm very clean the rooms were I would stay there again it's worth the money.

It was the best place to book to stay there I had a wonderful time with my partner and my family I would stay there again and it's worth the money and the staff with friendly when you arrived oh yeah

Perfect location, private based units,

The unit was short on essentials for a weeks stay. No salt & pepper, half a chuX doesn't last a week. The complex needs to provide basic essentialS for holiday makers not just what is provided in basic motels

Perfect location to beach and shops and walking track. Excellent in house pool , spa and gym. Check in was easy with a great staff member with a lovely manner and informative. Nothing to much trouble with any staff there.

Nothing to mention here

Location is fabulous.

At the last minute we were told that we could not use aspects of the unit and facilities at the property. We were also told we could use the visitor carpark, but each time we did a notice was placed on our cars with the body corporate bylaws. The mixed messages from the property were very difficult to navigate.

Location

Couldn' get the oven to work. Couldn't get the AC to work. The locks to the main bedroom & walk in robe were faulty. The door to the bedroom wasn't painted.

Nice spacious apartment with great views. Perfect for family getaway.

Unfortunately, the sauna didn't work.