Novotel Caen Côte de Nacre

Hotel staff was very nice. Good location. Nice facilities. Great breakfast. Room was spacious.

The hotel staff were amazing and very helpful all of the time, they made sure that we were looked after at the restaurant and the bar as well as offering places to visit advice to us on reception. I don't think I walked in once without being greeted by a member of the staff. The hotel was clean and well appointed at all times, the rooms are spacious and well looked after as always in a novotel.

The bed was awful, particularly for someone with back problems, it had some sort of lump in the mattress or where the foam was damaged which caused me a few issues. Staff in the hotel did apologise for this however they couldn't do much else. This did mean that I slept poorly at the hotel the entire time I was there. The other issues was the Air-conditioning or lack there of, as the rooms are quite warm already there is no wau to cool them off which was a little uncomfortable. For brits watch out for the milk powder in the room, as it isn't good a will ruin your tea/coffee no matter how you try and use it.

The staff were very attentive and friendly. It was clean and tidy.

Plastic sheet on the bed and the bed sheets kept sliding off.

Not that much

Children ran wild in the reception area, parents should have been told to control their children - disturbed other guests and used all the drinking cups to play on the floor - then put them all back for guests to continue to use. Disgusting! Room was very basic and bed uncomfortable, bathroom needed a big update. And it wasn’t cheap - so not even good value for money. Would not stay again.

Location for the ferry, clean and comfortable

clean modern and great staff

nothing to dislike

Location

No coffee proper cups or spoons also no milk for coffee???

Location was perfect 2 mins of motorway on way to cherbourg, friendly , great food , clean and very comfortable beds very happy

Rooms a little dated but very clean and had everything

Staff were very friendly, helpful and efficient. Excellent buffet breakfast.

Dinner was a buffet and BBQ. Very nice food. The room was fine and exactly what we needed. We were travelling from Limoges to catch the morning ferry from Ouisterham and this hotel was well placed for an overnight and not a bad price.What topped it for us was the staff… what an amazing bunch, but I can’t for the life of me remember the bar man’s name

Nothing! We had an overnight stay and it was just what we needed.

Convenient for the ferry

The receptionist wasn’t very welcoming. We were given a room, which was further most from reception. A long way to walk with luggage. We we given a twin room where we always have a double. The evening meal was adequate.

The hotel was in a good location and very accessible for the ferry port. The swimming pool and facilities for the children were very good both indoors and outside.

We booked to have an evening meal in the hotel restaurant. The meals were disappointing; the meat was overcooked despite us being asked when ordering how we would like it cooked; the dishes we were served were very basic with no garnish, but other diners eating the same dishes around us had garnishes on their plates; our orders were mixed up so a steak that should have been served rare with rice was served well done with chips, and a medium steak with chips was served very well done with rice. The waitress took the wrong desert orders and so half of our party were left waiting for their dishes. The waitress was extremely rude to the children in our party and upset them by the way she spoke to them. The whole experience of eating in the restaurant put a dampener on the trip which was the last night of our holiday which is a shame when we were otherwise impressed by the location and facilities at the hotel.

The staff were extremely friendly at check in, bar and check out. We could check in early when we arrived.

The sofa bed was not made up ready for our children, the room was very hot, the decor very dated and the water didn’t smell good in the bathroom. Also powdered milk for the coffee was old and not good. Children’s area near reception and restaurant was great for kids, but parents were not supervising their children and made the whole reception a mess and there were children getting in the way of people trying to get to their rooms. Some children built a tower on the floor with the cups from the drinking station, then when their parents came back and saw all the cups over the floor they just put them back for everyone else to drink from, disgusting! The hotel staff needed to step in and ask the parents to oversee their children.

Great hotel for convenience as close to port. Has a pool which is outdoors. Lovely toiletries. Very cool shower that is rain water and hand held! Mattress on the main bed is comfy but children’s mattresses very thin. Would stay again.

Good facilities, comfortable beds, swimming pool and fantastic breakfast. Sparkling water dispenser on hotel lobby.

Rooms were a bit outdated considering it was a 4 star hotel.

Conveniently located on outskirts of town with tram access into centre which was cheap and easy. Good size room and comfortable king size bed. Majority of staff pleasant and helpful, however a few not so much. Perfect base for exploring Normandy beaches, Bayeux and Mont Saint michel

Restaurant food was not good quality. Both got food poisoning on first night of three. Complained to management but they didn’t seem that bothered and didn’t offer to remove the food bill or discount the stay even when asked. Shame as this gesture would’ve made all the difference

Handy stopover before the ferry home. Decent pool which was great for the children after a long drive. Restaurant was fine and the bar staff were friendly. We also liked how they had an area for the kids to play in just by the restaurant.

Even though the hotel was busy, but it was fairly quiet. Room was clean. Some staff were more helpful and clear than some others. Good air condition in the room.

Some nights the guest parking in front of the hotel was full. The hotel staff did not exactly make it clear that guests can also use the side parking too. That is where employees of the hotel could park. Only by asking the staff, they would tell you that you can park on the side parking. Therefore, some guests either parked on the green areas or outside the hotel. The hotel must make this clearer for guests as they advertise free parking in booking.com. Alternatively the night staff should be more vigilant and when they see the front parking is full they should direct guests to the side parking proactively.

Great pool - heated and in morning sun. Lovely breakfast. Attentive staff at meal times. Comfortable room and bed.

Told staff at reception desk that our Safe box didn’t work - promised to send engineer - no one came to attend during our 2 day stay.

Breakfast, the location

rooms were ok but I have stayed in bigger rooms in other hotels at lesser price. The dinner menu in the restaurant had limited options