H10 Playa Meloneras Horizons Collection

the hotel is very good, pools and restaurants are great

staff is not 100% engaged or properly trained

The infinity pool

The service was bad - unfriendly and very slow Sunbeds were reserved and staff did nothing to stop this.The buffet was basic.

Clean ,comfortable, good facilities and excellent food.

Directional signage could have been better as this is a large hotel and the first few days can be quite confusing. I booked a premium room which was very good but no view and did not have direct sunlight but hotel managed to get another room which suited us well.

The pool area & the breakfast

The sea view from our room was a bit disappointing. There was a fitness studio in the way and some big trees

Location 15 min walk to restaurants. Privilege upgrade is definitely worth it. All staff were so friendly and pleasant. Hotel was spotless in all areas.

The Privilege Facilities were out of the world and worth every penny. The food at the a la carte restaurants were awesome and so were the choice of drinks at the multiple on site bars. Staff were super professional and friendly.

Though we were Privilege customers, we tried the buffet restaurant a couple of times. The quality of food falls a bit short of standard, in particular the breakfast. The buffet restaurant also felt a bit understaffed.

BREAKFAST WAS WORTH UPGRADE TO PRIVELEGE IN GAUDI RESTAURANT. HOTEL VERY CLEAN AND SPACIOUS,GREAT FOR MOBILITY SCOOTER. VERY PEACEFUL LOCATION WITH GREAT SUNSET VIEWS. SAFE AREA. JAPANESE RESTAURANT WORTH A VISIT. VERY COMFY BEDS AND PILLOWS, GREAT SPA TO GO TO WHEN ITS RAINING.

MORE OF A SELECTION OF SNACKS IN PRIVELEGE LOUNGE WOULD BE NICE. ITALIAN RESTAURANT WAS OK. BALCONY IN ROOM NEVER GOT THE SUN. PERHAPS MORE ENTERTAINMENT TO SUIT A YOUNGER PERSON.

Lovely staff, very clean facilities, good location

Noisy movement of sun loungers above our bedroom was very disturbing

Calm, large room, nice view, perfect location, large bathroom with walkin shower. Swimming pools are very nice, not crowed, losts of room. Beach is cool, required around 100 steps to reach but perfect.. Nice excllent restaurants close to the beach.

Bed are very large yet much too soft for my taste. half course is not OK, food is below average with limted choices. Breakfast is standard.

The swimming pools were very good: clean and spacious - 4 to choose, 1 heated, all salty.The hotel caters for those with coeliac and other dietary conditions.There was an extensive menu to cater for all food tastes at both breakfast and dinnerThe hotel location is excellent - close to Maspalomas but quiet and spacious surroundings and great views over the sea and golf course

Nothing in particular.

Hotel was lovely and clean. Very spacious and chilled.

Sometimes it was a bit too quiet, some background music around the pool would've been nice. Food was limited and basic.

Loved the location, out of town, nice beach and restaurants very near, with a 10 minute pleasant stroll on the promenade. Lovely well kept hotel.

Having a room in front of the children's poolPillows a bit lumpy

Garden, pool & restaurant.

Reception is located in front of entrance.Continuous regulation.Staff very noisy on moorning time when setting up pool area.Hotel not spending time on maintenance ( corrosion in gym equipments & poll umbrellas).No coffe machine and water in room....it is expected from 5* hotel.

It is a beautiful hotel ,lots of areas to sit and and enjoy .

The location is at the end of the town ,a little bit too far away from shop ,restaurants etc.

Location and hotel is fantastic. I've visited previously and can see improvements have been made, for example, rooms decorated and new restaurants. Sunsets are amazing. It's so peaceful and lovely to walk to the bars and shops on the sea front.Restaurant staff were lovely and were very personable.

I was disappointed in the cleanliness of the room as there were cigarette ends that hadn't been cleaned, and I am a non-smoker. It was an oversight. If this was my first time, it may have put me off however I have been before, and I know this doesn't always happen. Patio door also needed attention. Which was within 30mins.

Stunning luxury hotel. Room.s large and beautifully fitted. Pure paradise. Food great. Pools lovely. Gorgeous time.

Drinks a little pricy but it's a 5 star luxury hotel so not unexpected.

Incomparable hotel. Amazing in every respect. Rate this place negatively then your expectations will never be met. Very clean, staff can't do enough, amazing food.

Comfortable rooms. We had a pool and sea view. Staff were fabulous. Breakfast was lovely, plenty of choice and very fresh. We were b&b so paid for lunch in the brasserie, which was lovely. Great location...quiet! But only a 20 min walk to the lighthouse and commercial centre. Some lovely restaurants on the beach and a supermarket less than a 5 min walk from the hotel.

Loved the ambiance / really relaxed feel

The beds weren’t made well. Every night the sheets ended up off the bed as they weren’t fitted sheets. We could’ve done with more of a choice of freshly cooked food. Lots of refurbishment going on which we weren’t told about when we booked.

Great place; very friendly staff; well appointed

Price too high; everything a little bit outdated (furniture in rooms)