Hotel Riu Gran Canaria - All Inclusive

A la Carte ravintolat were super . Infinity pool was also great

Heavy music sound .made sleeping difficult

Clean and well organised. safe.Great swimming pool for kids and secured.

Beach is way too far for families with kids.Service to bring water at tables really slow.

I stayed at this hotel with my family, including our baby, and unfortunately, the overall experience was not great. Upon arrival, we were given a completely different room from the one we had booked. After raising the issue, we were moved to the correct room—however, it was located right next to the concert stage where loud music played until midnight on Friday. Given that we were traveling with a baby, it would have been more thoughtful to place us in a quieter area of the hotel.Another issue was the attitude of the receptionist. When I requested extra water for the room, she was quite rude and unhelpful. Only after her manager stepped in did she make an effort to assist us.That said, the rest of the staff were friendly and professional, and the facilities were generally reasonable. Unfortunately, the initial issues and poor customer service at the front desk significantly impacted our stay.

Solid 4 star hotel, where you wanna go with kids . Everytime you want to complain about something you have to remind yourself that this is indeed 4 star hotel. Tip of trip- Good coffee can be found at sports bar!

The blankets should be better.

Staff are very friendly and helpful, treated me without discrimination.Loads of activities that are easily accessible- exercise, painting and so on.It is a very good idea to provide shower room for guess especially who have checked out but stay at hotel while waiting for their airport time. very good system for bath towel changes.Many thanks to Natalia- receptionist in Grand Canarias.

All specialties restaurants are already booked up so we could not get into. It might be because some guess already booked in advance well before they actually arrived at hotel!!I and my friends would like to suggest that the booking to all restaurants should be 24 hours ahead so all guess will get equal chance.*****Could I suggest a common room that we put all luggage after check out- to be locked up. Night entertainment is also good but could be better for younger generation, at the moment- mainly for older generation, again can understand as those age groups are main guess!might need more light in garden as it was very dark at night.It would be exotic if eastern food - Bao, ramen, Pha, thai food, fried noodle, and others are included in buffet (currently tiny selection of sushi and curry are included).Prices are big different between RUI class member and non members.

Hotel was very modern. Nice swimming pools. Can help yourself to beers, wines, soft drinks at different spots as well as being able to go to a manned bar and get cocktails etc. Good food choices, italian and asian themed buffet restaurants were delicious.. Lots of staff and all friendly. Different entertainment on every night. There's a sports bar that shows all major games.

Poor beer selection, only amstel or flavoured cruzcampo. There's a steak restaurant but there was no availability to dine there during our 4 night stay.

Food was very good and staf efficient and friendly

Sun loungers uncomfortable Towels are totally worn out and need to be replaced by hotelI was disappointed that the hotel had no arrangement with local golf club as my son got a few months ago with a different hotel to get great value golf especially when RIU mentioned golf as a facility

24 hours all inclusive, sports bar, nice staff. Infinity pool, adult only terrace,

Nothing to dislike

First time staying at a Riu hotel and we had a fabulous time.Room was modern and bed was comfortable.Hotel common areas were very clean. Location was perfect, Near to beach. Loved the coffee shop near the reception!All staff wonderfull. The receptionist in Belgium is not included.

Very modern, clean.Friendly staff.Good food.Lovely upmarket modern resort.

Unable to get a booking for the a la carte restaurants as we only had a 4 night stay and it was all fully booked.

Was all inclusive, food no good ,alicarte very bed

IF hotel have 4,7 star , alicarte and food have to be perfect. But here is no good .

This has been probably the best All Inclusive stay I’ve ever had in my life. All was close to perfect: a hotel itself, a great choice of food, swimming pools, a super friendly staff, drinks at the bars. On top of it we enjoyed two big parties: the New Year eve and Friday neon one. We will come back!

If I really had to think about anything to be improved, that would be a quality of some evening performances: people who can not sing, should mot do that. ?

The hotel is lovely and clean, food was good and staff where excellent

Eating breakfast in the morning was a bit cold it’s a shame It is all outdoors.

All food and drink was good. Entertainment was good especially the Riu white party. The views from the infinity pool were lovely

Location was disappointing as I planned to swim in the sea but the neatest access to a beach was about 15 minutes walk. Our bedroom did not have a nice view. It was overlooking the restaurant

perfect location the room confirmable the food was very good

at morning it’s little noise from the house keeping

I liked everything, the room, the pool, the beach, the bars, the food, the entertainment, the parking space for our rental car, the beach volleyball every day…

Hard to find something. It was only 4 Stars. I think if u want really fancy 5 Star food u need to book a 5 Star hotel ;) But i have already booked 5 Star hotels where the food was worse than in this 4 Star hotel. I think the main restaurant was the best but in the Italian restaurant there is room for improvement. E.g. the risotto in the main restaurant was great and far better than in the Italian restaurant. And i have seen better pouched eggs than the ones u have in the gourmet restaurant. But these are only very small things…

cleanvery friendly stafffood was niceroom nice

no sauna present while information on internet led me to believe that there was (welness).no duvets presents and only sheets and blankets.no late check out possible.no responses to questions asked via riu and booking.com app.

For a hotel marketing itself as ?-friendly, it wasn't at all. Perhaps if your child is under 4 and can use the paddling pool, but if they are older that pool is way too small. And for kids above 4, who need to use the other pools, they are not made to feel welcome - there's a pool to which they can't go at all, meaning I couldn't go either, in other pools the lifeguard stopped us from playing with a ball saying it's not allowed, etc. I was extremely disappointed as its showcasing of child facilities was the only reason I chose that hotel.

Nice food

Watered down drinks, watery wine is disgusting. Smell in the room like smelly drains.

the hotel has simply everything you need. I really appreciate the adults only area, as it provided tranquillity after work. The staff was excellent, friendly and extremely helpful.