Maspalomas Resort by Dunas

Great location near the bus stop and a walk distance from the dunes.

The only place to have a good cafe was opened too late.

The best thing about this place was the staff at the restaurant, specifically the waiters; I would like to give them a 10, they were always really nice and helpful. That was the only good thing about the place.

The place itself was rubbish for the price you pay. Bungalows are old, we got changed to one renovated and during our stay we found 3 cockroaches in the bathroom, very gross. It's an all inclusive but the food and drinks included are very average, I am gluten intolerant and I had to buy the beers apart so my drinks weren't included (absolutely no point for me to have gone for all inclusive). Then the pools aren’t very warm for a place that advertises as heated pools, specifically the children one. Just overall the facilities are average and definitely not a 4 star hotel.

Vills, food, sunshine

NoiseOn last day, a brand new,very expensise fleece jacket & gloves were either STOLEN or removed to housekeeping but not located by our departure. We can't claim on insurance as police not notified . If now found please post to A G Harrowell, 12 Portland Grange, Upper High st., Taunton, TA13PZ, UK . I will pay for post & Insurance, PLEASE

Everything is excellent. Very good hotel for family with children. The food, pool, room and staff are really good. I can not complain anything.

It would be perfect if there was a shuttle bus between airport and the hotel.

Polite staff,so careful

Bad acustic insolation of appartments, it is difficult to sleep because of suitcases of guest rolling the way of resort starting early in the morning.I missed sleeping.

Spanish staff was mostly very nice and accommodating.

Sadly, our stay at Maspalomas Resort by Dunas was in some ways disappointing. We have stayed at the Suites and Villas part of the hotel prior to Covid and were very much looking forward to our stay - especially with two kids. Unfortunately we learned that the Resort part of the hotel is quite different in many ways.We checked in into a (apparently) newly renovated apartment. It was overall good and well-equipped however the air conditioning was not working very well. It got really hot, especially at night. Also, the whole hotel complex was having several power outages a day.Dining facilities are only inside, which makes it very crowded and noisy. Food choices are overall good, however there are few vegetarian and almost no vegan options. Since there is no outside dining area, the restaurant is getting crowded, noisy and very hot inside. Also, many of the dishes and glasses were dirty. Only one time during our week long stay were we made aware of the beverage list that came with our all inclusive booking. Drinks were will very little alcohol, there is no Coke, and the overall diversity of drinks was disappointing. If you’re looking for local tapas this is also not the place to dine. There are plenty of options outside the hotel complex which are way better foodwise.A big downside has also been the animation team. The animation is done by a French speaking team, completely leaving out any kids not speaking French. And even if you speak French, there are very little possibilities for young kids, almost no activities where they can participate. The animation team consisted of very young French people, at night you could not sit at the bar and have a conversation as it was just too loud to talk. The pool area during the day has also been dominated by screaming and yelling by the animation team. When experiencing one of the regular power outages during night entertainment, the animation team began screaming (in order to bring back the electricity?!

Breakfast and all meals very good.

I had ordered one-Bedrooms Bungalow and paid Euro 2.228.92., but did not got what I have ordered. Very confusing.

nice room, reasonable food, reasonable entertainment, shower rooms available for late departures

noise around main pool, very loud entertainment team, taking money in pounds instead of offering euro payment- really poor exchange rate paying in pounds. Unpaid intern tried to resolve but unsatisfactory

Bungalows were kept very clean, cleaning staff were excellent. Food was very nice, always a good choice. Plenty of activities for children and adults. Animacion team were very good.

The night time entertainment on some nights was a little quiet. The children loved the shows, singing, dancing but were not interested by bingo night for example.

Staff and the overall resort beauty!!Rooms are decent and swimming pools and other kids entertainment are good All inclusive was great, food and drinks all day were enjoyable. Food options were really good.

No Spa, Sauna or good Gym facilities.Shuttle to the nearby beaches were at odd times so not much of use.Costly as compared to other resorts in the area.Getting veg main course was possible but they weren't great.Swimming pools are dated.

Food was delicious! They provided every day something different, we got even sushi and tacos . Like home made. Near by ocean. Near by city. Staff members very friendly! We rent a car from hotel. So you don't need to go and search for car rentals.

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restaurant, food choice & qualityrooms are cleananimation staff is great

rooms are very basicnew year's eve animation is very poorwifi connexion is super slowonly 1 very small tv hanging on a wall in the living roomcoffee machine is a filter machineswimming pool surounding area is leaning, meaning sunbath are not on a flat surfacereception staff is not friendlyoveral value for money is really low

We liked the location, the food, the bungalow.

The night entertainment was loudj

very clean, comfortable, friendly staff, lovely facilities. also loved the chocolates on arrival!

What brings this place up is the people and the atmosphere. There were nice animations, all staff was super kind, the gardens are lovely. The animation team did a terrific horror house on Halloween night. We really appreciated that they changed the bungalow as we couldn’t stay in the initial one due to health concerns, and the complimentary water and drink. The food was average but with enough variety and healthy options.

The facilities are a bit basic or old. The first bungalow was too humid. You have to pay for some games like air hockey or billiard. Limited gym, no real spa, it was in the sister resort. Overall, a bit too expensive. As suggestions: a small renovation team could refresh one bungalow at a time with limited impact on the business; there is a need to renovate the gym and install a sauna next to it; the best food was the Canarian one, you should serve it more often.

clean and well laid out

shortage of sun beds

Lovely complex, great food, attentive staff

The location - wasn’t much in walking distance

Big bungalows very large swimming pool The bar staff are very good and quick at serving drinks plenty of tables to sit outside

staff seem to do a lot of things in French only

The sunset bar area was fantastic for sunbathing in peace. Only water available there during the day so a short stroll downstairs to the pool bar but that was ok with us.

Evening entertainment was shocking, all in french and felt exclusionary. Mostly consisted of small sketches by the animation team which we couldn't understand. One sketch showed a team member wearing a black hood and pointing a toy gun at another member who was kneeling on the stage. No idea what they were shouting to each other. Totally inappropriate. Couldn't really describe it as entertainment. No proper singing or dancing although we were only there for 4 weekday nights. Maybe things improve on weekends?Some of the staff were surly and a little rude. Shame as most weren't.

The bungalows were spacious

Long queues for restaurant (15 minutes for breakfast)Not enough sun loungers by the pool. Only seating available by the Pool was in the bar. No restaurants or bars nearby