Hotel Elizabeth - Intra Muros

Everything was good except there were no eggs served.

Bedroom was big and comfortable but the toilet (room) was too small! No bidet or water source.

The hotel is in a great location in the old town. The rooms were nice and clean and the breakfast was very good.

They did not have parking.

Location, clean,staff friendly.

Loved everything.

Perfect location inside the walls of old St. Malo. Incredible staff. Great breakfast.This hotel is in a historic building. Very close to shopping and restaurants.

Ideal location for a stop over before and early ferry - 3 mins in car, 10 min walk to terminal. Offered secure parking which was much appreciated - but watch it's a tight squeeze.

Pretty basic room

Great location in the bustling city. With a great view of the port.The room was ideal and the breakfast just what you needed. The staff were very friendly and helpful particularly Vincent who is very knowledgeable about the area & helpful.

The parking is tricky!

Great location. the staff were lovely. As a centrally located hotel, it’s wonderfully convenient for exploring the area. That said, it’s worth noting that the outside noise can be noticeable at night. This was to be expected for any hotel inside the city walls, so light sleepers might want to come prepared with their earplugs!

While my overall stay was pleasant, I did notice that the stair carpet could benefit from some attention. It appeared quite worn, which detracted slightly from the overall impression of the hotel. A refresh here would really elevate the guest experience and match the standards seen elsewhere in the property.

The hotel itself is lovely - a very old building tastefully modernized

We had a very strange and upsetting experience here with a demand for a credit card number that looked like a potential fraudulent scam. We booked several months in advance, and a few days ahead it moved into non-cancellable status, where booking.com said they would charge our card no matter what. But the day before the hotel messaged us to ask us for our credit card number over open unsecured message or email (!!) apparently because we were arriving after reception closed early and they wouldn’t accept the booking.com assurance of payment. Unexpected demands for such information is exactly what booking.com frequently warns against as potentially intercepted messages or a scam. We were looking at having no hotel in St Malo to stay in on a rainy night or maybe losing our credit card to potential fraud. It WAS actually the hotel asking, and they eventually said they would release the key, but they should not do this if booking.com has assured payment already. Also, booking,com customer service never even replied when we contacted them for help that the hotel was apparently refusing their payment. Whatever the issues between this hotel and booking.com, they need to work it out before this can be regarded as a reliable or appropriate reservation.

Location.

Uncomfortable room. Not super clean.

Staff was great. We had an issue with the bill and it was resolved by Lurance easily. Location is fantastic

No AC during a heat wave made sleeping a bit difficult.

The room was comfy, the breakfast was good, the staff was especially friendly and helpful, and the city is just marvelous.

No fault of the hotel, but the clients of nearby bars were very noisy late at night.

Great location

very small room, tiny elevator, cramped lobby.

The triple room was comfortable and not cramped. We appreciated the separate toilet closet and shower room. Beds were comfortable and the location was ideal for visiting the Intra Muros area. The optional breakfast was a welcome addition and well stocked.

Parking can be difficult to find nearby, however we were pleased to find a metered space right outside the hotel that did not need to be paid overnight, only during specific day time hours. Read the parking meter information carefully.

Parking garage available.

Expensive but mediocre breakfast.

A charming hotel in the centre of town, the staff is very kind and helpful and the room spacious and clean.

Convenient location and because we had the triple room in the Skipper building as a couple, that was spacious. Clean and correct.

Check in was very slow with reception having multiple pieces of paper to get through and rather than checking us in whilst the guest before us was accompanied to the adjacent building and taking us all across, the receptionist insisted we wait whilst she took a guest across and then went through the same rigmarole again with us. Could be more efficient given that guests walk with luggage already to get into the walls.

Ok but fresh fruit salad instead of tinned would have been preferable. More croissants, and pastries instead of cakes please.

Room too hot

Fantastic location just within the walls, very convenient to the ferry. We only stayed 1 night but on the recommendation of the hotel desk clerk, we took a walk all around the upper wall and had lovely views of the ocean.

Staff was very friendly and accommodating. Breakfast was wonderful. Location was convenient for walking to cafes and shops.

Street level room was a little loud. Streetlight above the window was bright at night.

We only had a very quick stay this time as arrived 8pm and had to leave at 6am but Hotel Elizabeth is very nostalgic for me, having stayed here many times as a child with my parents and siblings. Always friendly, always super comfortable. I stayed with my husband and daughter in a triple room which was spacious and beautifully decorated, with hallway leading to separate toilet and separate bathroom… perfect ? We live in Jersey so are frequent visitors to St Malo & this hotel is always our preferred option (but often beyond our price range sadly). We were happy to be able to stay this time due to low season prices. We even had a kettle … just had to nip to supermarket for English breakfast tea bags and milk ;) If they could provide these essential items they would always win the Jersey folk! Thank you as always beautiful, historic, romantic, charming Hotel Elizabeth, St Malo x