About
Lake Kivu Serena Hotel is located just 1.9 mi from the center of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 328 feet from the hotel, while the Kigali International Airport is 99 mi away.
Guest Rating
Very Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Suite
431 sqft • 1 Queen • 1 Sofabed
Room Details and Photos
Family Room
270 sqft • 2 Double
Room Details and Photos
Superior Room
248 sqft • 1 Double or 2 Single
Room Details and Photos
Guest Rating
Very Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- View of the lake and mountains, great service poolside
Cons -
- The music festival this last weekend was extremely loud and lastet unit 1:30 am, making sleep impossible The food was good but could be more varied
Business Traveler (14)
Solo Traveler (23)
Traveling as Couple (46)
Family with Young Children (35)
Senior Traveler (6)
Group Traveler (20)
Total (171)
Brigitte
•Posted on: 7-5-2019
View of the lake and mountains, great service poolside
The music festival this last weekend was extremely loud and lastet unit 1:30 am, making sleep impossible The food was good but could be more varied
Top Amenities:
Guest Policies
Check-in:
After 02:00 PM
Check-out:
Before 11:30 AM
Pets:
Pets are not allowed.
Important Info:
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Lake Kivu Serena Hotel
Gisenyi Town, Gisenyi,