Hotel Hermitage

Every item that I requested sat in the room upon arrival. I did not have to ask for anything additional. The hotel staff went above and beyond to assist me, even carrying my suitcase outside to the car at 3AM in the morning.

Small sized shower.

Old, couldn't fit in the shower, food had no taste

We love everything we came from Puerto Rico and enjoy our short stay. Location is accessible the breakfast was good.

Breakfast was excellent… staff were great, courteous and ready to provide information as needed.

The hotel itself is quite dated … showers are very small and water leaks onto the floor. Blow dryer was from the sixties.

Great place to stay with admiring views of Tuscany. Amazing staff, breakfast, facilities and breathtaking view on Florence

The hotel was beautiful with a lovely staff who spoke English very well. The two room (family room) was perfect for our family with two young adult children. The pool area was very nice and breakfast was great! Thank you!

Location comfort and views and a very friendly staff

Please rearrange breakfast service layout ! Make it L shaped ...and give the guests a comfortable experience rather than a backup around the coffee machine !! ...

I cleanliness, the space of the rooms and the entire hotel. Very peaceful! Staff was amazing!

The breakfast could be better.The shower space is very small.Transportation is very expensive in the area, since there are no uber or taxis.

Friendly staff. Lovely location and hotel.

There was a kettle in the bedroom but nothing else, no tea, coffee, milk, sugar. No point in having a kettle if cant make tea or coffee.Also we had two rooms one of which had no window which wasn't nice. We were only staying one night so didnt bother to say anything to the hotel management

The hotel is older but really nice, clean, the lobby and restaurant comfortable and welcoming.Beautiful view. Beautiful large balcony.Nice big room, comfortable beds.Free secure parking on site.

Breakfast very simple.The bathtub in the bathroom is a bit poorly washed.Check-in a little complicated because of the nervous guy at the reception. We couldn't find a room, finally the nice waiters from the restaurant helped us.

Breakfast was good

small room, slow internet

Poor

the rooms we got were not in any of the pictures on Booking! the rooms were cold and located in some basement floor

Very tasty breakfast, large selection of dishes. We have stayed at this hotel many times. The owners changed, the way of service changed. The current changes have been good for the hotel. The care for the customer is visible. Service at the highest level. Large parking lot, close to the store.

There is a kettle in the room, but some cutlery would also be useful, it is difficult to make coffee or tea without a spoon.

Family room was quite big and beds very comfortable. Parking slot available in front of hotel.

AC was not working at full speed. Only few things to eat for breakfast.

The staff were all excellent! Friendly, helpful service from start to finish. Very comfortable bed and clean room. Would highly recommend!We had dinner in the restaurant and it was fantastic!!

Certain parts are dated but they can’t help that.

Nice location if you have a car.

Swimming pool could do with a paint job. Bit too shallow for my liking but ok

The hotel was in a good location. Nice swimming pool on the side. Lovely breakfast. Comfortable bed. Fridge in the room.

The hotel is a bit old fashioned and would benefit from some modernisation.

We had a very pleasant stay here in a triple room. Sure, the hotel is outdated, but that's part of its charm. Breakfast was better than expected (with savory selections as well as sweet) and we liked that the room has windows with mosquito screens for some welcome fresh air. Nice pillows (2 each, without having to ask for extras) and comfortable mattresses. Overall great quality for the price.

The all-plastic sunbeds by the pool should be switched out for something more comfortable. Better showers would make the rooms much nicer.

the location is a bit far from Florence's most popular attractions but still good if you drive yourself. Close to the Medicea Villa and some nice resturants in the village. Breakfast is simply but tasty.

the kingsize beds are not comfortable.

Nice locations and a very forthcoming and warm atmosphere. From the frontdesk /reception over the cleaning ladies to the waiters - everybody are serviceoriented amd genuine nice people. High cleaning standard, good wifi, nice beds.

Restaurant cooks like they dont really care anymore. We tried the restaurant twice - undercooked pasta, undercooked and underseasoned rice, undercooked risotto. Meat and fish was good (really good) the first time we had dinner - second time we had to send the food back. Raw pasta, raw burgers….Breakfast restaurant is very nice