Green Palace Suite Hotel

Location is superb and highly recommend Clean and tidy, pool is available for swimmersFacilities all around

Pool and jacuzzi

-No internet and wifi in the apartment -Air conditioner worked with only one fan (high) mode-Large cockroaches were observed

We stayed for 7 nights in 2 bungalows (407 and 408)The bungalows were nice - Spacious rooms to sleep a familyThe grounds of the hotel were well keptThe pool was clean and the kids enjoyed itCheck in and check out was quick and rooms were readyThe young man who works morning shift in the lobby (concierge) was very helpful - I forget his name

The air conditioning was very poor and we were very hot in the room. We informed them twice, but nothing was done - they just said “this is the maximum”! The room was un-livable in the July heat. I feel cheated because we paid so much and could not stay in the room! It was cooler to stay in my rental car than the room. Sleeping at night was a struggle (room 408). They only give one key card per room - which for a family of 6 is extremely inconvenient! Despite trying to explain this to reception they insisted and said that this is their policy. Poor policy and should be changed. The phone in our room did not work - again we informed reception but nothing was done about it. Most of the TV channels were not available, mainly Turkish ones worked. There were 2 dogs roaming around the hotel, and one was rather aggressive. One actually chased my son. We informed reception, they moved the dogs but only temporarily and they reappeared again a few hours later. The cleaning was extremely superficial when we asked for the rooms to be cleaned they spent exactly 5 minutes and left. Not good enough. Breakfast was OK but extremely limited and the menu was exactly the same every day for our 1-week stay. The staff are OK, but they only speak Turkish (majority) which is not acceptable for this kind of profile of hotel and price point. Overall not good value for money. Could be a lot better but they need to make some effort and correct some of these issues. Would not recommend and would not book again.

Friendly and complaisant staff, clean rooms, convinient location, good price, tasty breakfast, new roomy bungalows, comfy beds

Location very good Staff are friendly and helpful Swimming pool ?Breakfast is delicious with nice staff and diverse

Short period of stay

We were looking for a hotel to stay with a dog. In this hotel it was not a problem.Very polite staff. We reserved a standard room, but hotel upgraded to a bungalow??I recommend to everyone

A great place for those who are staying in Trabzon for the first time and not only.The rooms are very good, we took a regular room and were satisfied, everything is kept clean and tidy.I can’t say anything about the restaurant, we didn’t have time to go in, but I think that everything is at a good level there.EmployeesThe staff of this hotel is one of the best I have met, they will help you with absolutely everything, prompt,support in a conversation, I want to thank them for their help and courtesy!

The staff was friendly organ is helpful lady The breakfast was normal

The floor was dirty and the location is far away from our favorite places also the bathroom is dirty . The AC was not work in some rooms

the hotel location and view are nice, the breakfast hall so big and the food is good, the view of the room was to the swimming pool, staff is good as I saw, even was misunderstanding in the first but later was all good.

WIFI was a wake in all areas, there was no parking for the hotel, the service of cleaning was late, the system of the hotel to pay person, not per room was not a good idea.

The hotel was very cozy and comfortable. Breakfast was very delicious. The best part was swimming pool. friendly and helpful staff. city centre was 10 minutes away from us, you should go there by car or taxi. But this was not problem for us. Everything was great.

It's very good and near to shops and restaurantsThe clean service start at 18:00 instead of the morning, which is little bit late

a good value for money accommodation nice and helpful staffa very good breakfastthe rooms have a beautiful wooden finishing

the bathroom needs more attention in regards to cleaning and maintenance the payment was not matching the price on booking somehow, I think they upgraded the room without explaining the price difference

The swimming pool and the food. The staff were more than friendly, too.

The furniture and the room design. It felt stuffy and squeaky.

The best hotel for living with a dog ever! Fabulous! Lovely atmosphere, friendly personnel and tasty breakfast:)

Very nice. bery restorants are nearby

Good place Good staff

Very friendly and helpful staff.

No iron available

Location , garden , good choice for family and kids

Thanks for Hanan she was the best

Good

very good breakvast.