Granada Luxury Okurcalar

Staff and organization

I saw that snack bar leaves to one person, they have to consider to increase the staff more than 1 person. They have to assign 2 persons to each snack stand. Especilally bread and doner stands..

Food was delicious (but monotonous). Room and beach towels in good size (but worn out). Reception and guest relatation were always helpful and friendly. Hotel beach is nicely sandy and mostly calm (big waves do not reach shores). Enjoyed evening pianist hours in the lobby.

Coctail quality uneven (certain people did it better, lets say like that). Food quality has gone down compared to 8 years back. Evening entertainment I would even say boring and not considerate of different age dynamic in the hotel. During the day various snack bars available but the food is the same day to day. I was not able to see the environment-care aspect: huge food waste, hygienic products in small bottles, non-reusable plastic cups and straws in use. Some of the elevators were out of work. Poolside very overcrowded and a lot of loud music.

Big hotel with a lot of different amenities. The food was really nice, despite my sensitive stomach I could always find something tasty and not overly fat. The barmen were friendly and fun. Liked a lot the evening show program, especially the dancers from Ecuador and the extreme show

The hotel is definitely overcrowded, a lot of people in the restaurant area. Not a lot of territory where you can walk

It is a pleasant place, with big pool and nice sea views, the food and the environment was quite good.

Most of the hotel staff doesn’t speak English, even at the reception, that was pretty uncomfortable for someone like me who doesn’t speak Turkish.

Property was nice and they have nice beach

The staff was horrible to the customers and the cleaner was not doing the job like this supposed to do they never top up the bar like they supposed toAnd they ask always for tips never come back again

Amazing facilities, very aesthetically pleasing.Everything is clean and you can see the effort that is taken to keep this place running.The front desk staff are very helpful. Housekeeping ladies are very thorough and do an excellent job. Excellent Pools, amazing indoor pools and sauna. Food was good for an all inclusive. Always something for everyone , fresh Donner, waffles, pizza for the kids !!!Ice creams everyday !!. Mini bar refills everyday. Views to die for .

Seems like it's another Hotel in Antalya who are more accustomed to their guests that travel from a specific place in Europe. Those guests also lack in basic manners. Expect pushing and shoving from them. They won't stop and apologise or even consider you as a human. Reminded me how well mannered the people from are in the UK. Most waiters will ignore you , but they seem to have their own people who they treat differently. Out of the odd 9/10 during our stay waiters that walked us like we were invisible. Ali, Kamran and nother lady always attended to us. Some kitchen staff are so much in a rush they spilt our hot drinks on us. English is the not language of choice in this hotel. 5 star facilities probably 3 star service from me. If your from the UK perhaps consider another destination in turkey ( we have been to others and have better luck)

The hospitality and staff service was great. The programs and games for guests

The taste of food, it is not a resort, so no green area and at this time of year it was too crowded, much waiting for the left.

private beach

activities had to be paid for like massages and haircuts and store was overpriced when a store down the road had stuff 50% cheaper and same for haircut. food got very bland after a couple days the same stuff in the buffet

Hotel is nice,the pool and the beach are nice

I don't receive a good room, the boy from reception said that my room will be change next day,but next day did not change. I booked standard room with sea view and I received a room with sea view but not in the main hotel, my room was in an appendix of hotel.

Facility, hotel hosts/hostess and location was great

Rooms are not as per selection, Cupboards fell off the hinge on opening, one room had a leaking AC, molded silicone in bathrooms, horrible smell as you get off the elevators by the restaurant all the time!you feel sick before even starting your meal, indoor lobby, restaurants and reception areas were unpleasantly hot all the time (poor AC system), there's no effort to even make the reception, lobbys and rooms smell as if you walked into a 5 star luxury resort. Luxury 5 star accomodations should leave all 5 senses engaged and satisfied at all times.Customer service from the reception manager was disappointing and tasteless, no concern for assisting where possible once they have your money. Booked 4 sea 'view' facing rooms, where the images all have glass balconys and was given rooms with a large width and height brick balcony. Was impossible to be seated on the balcony and enjoy a view let alone view the resort pool decks or much from your room. On requesting to change rooms I was told it is sea facing ? not sea view and the images online are not the same and it can change (false advertising) had to chase up everyday only to be told after the stay that no room change request was requested. Customer relations manager seemed sympathetic on the day we checked out. Which by the way was the first time the reception manager said we should speak to customer relations.Food options where large is quantity but lacked quality and taste. 7 out of 11 from our group ended up with tummy issues by day 2.The spa is poorly kept, very noisy and you have to walk in crowded areas to get to the next treatment (In barely any clothes as they do not provide gowns). The treatments are not up to standard. Part of our package was a face mask, which we had to wash out ourselves in the bathrooms. they expected women to sit almost naked in a communal hamam. At the entrance is two fish pedicure tanks that are have unclear dirty water.Would not recommend the Granada chain.

Bad

The staff does not cooperate and does not know how to speak, we booked through Booking and chose the option to pay through the Booking app, but we were surprised that the hotel did not want to charge the credit in advance and asked us to pay at the reception in cash, so this is a very large part of our wasted money.

Location is good , facilities is good , food is good

Rooms is small Duble beeds is very small and mattress not comfort Room clean need to be better , they didn't clean the floor in the room In dining room and terrace, they didn't make basic clean for tables, just put runner upper dirty table I order tow double rooms ( big rooms ) I get only one room and the other is small one with tow separate beds! Almost i stay 9 nights and demand to change later , they didn't change !!For late check out , they give underground room with very bad smell (damp and musty smell) and not clean room !German and Russian guest get extra attention from the staff especially the waiters (It was racist and insulting)

Everything is perfect

They guys in massage they just keep follow you to go and make massage to make money of you and the massage is very very expensive

The staff was very helpful. Everything you could need was present. The rooms were clean.

They changed the pier. The pictures on booking.com are outdated. They now have a mini beach. The normal pool was very very crowded.

In general top service and friendly staff. Very clean. Easy free parking. Food is better than average, but not amazing. Great shows in the evening. Pretty nice layout. The spa was amazing and can recommend this to anyone. Worth the money. Location is good if you have a car, because you can see both Alanya and Side. Hotel is between these 2 cities. And it’s only a 10 minutes drive from the beautiful Alara Castle which is probably the most amazing castle I have ever seen (out of 100+ castles), please be aware that it’s quite dangerous to get up the castle.

Room next to elevator can be noisy some times due to people talking loud. But this is probably the same in any hotel, so I can live with it. Location is far away from Alanya and Side, only doable by car, taxi or bus.

Location with direct access to sea. Fresh and good food, buffet with good service, excellent food selection. Friendly service.

Second time at granada luxury resort. Everything was amazing. Thank you for your hospitality ?

The staff was friendly

I got food poisoning

everything,especially beach

Thw staf

The food Not clean at all