Justiniano Club Alanya

The location. The room.

Very crowded everywhere. Dirty pools. Very noisy restaurants. No information about food ingredients in the buffet. Very long queue to get food, drinks and being seated. The staff behave as if they don't want to be disturbed, this made me avoid asking for advice and help during my stay.

The food was more or less ok, especially Grill food was decent. nothing else to add into positive moments, to be honest

service is awful, when we arrived, internet didn't work, so they couldn't charge my card and refuse to check-in us until they can charge, which is ridiculous. in a few days we had leak in our bathroom, but nothing was done. the hotel needs renovations asap. the beach is dirty.

Location

This is not a 4 star hotel!! Poor selection of food. Doesn't taste like anything. Constant queue at all stations. And this applies to both breakfast, lunch and dinner. You must provide your own drinks for dinner. No service at the tables. Forks and knives and plates were missing. Small selection of drinks, which you often get in cardboard mugs. Guests can leave their towels on sunbeds until the following day and this secure the same sunbeds the next day. towels and clothes are not removed by staff in the evening. So all sunbeds are reserved even if you get up at 6 to reserve one. . Cleaning at the pool and common area is poor. Bad information about facilities and options at check-in. You just get a note that describes meal times. Wifi costs money - also in common areas. Only free at reception. We had problems with the air conditioning in our room the first 2 days and technicians were sent out constantly. They tried to fix the air conditioning but it kept breaking after an hour. The night was terrible. I had to fight for a new room on the 2nd day. I have informed the staff about all this

The location of the hotel is very nice, beach was also nice, the rooms are very large and clean. We did not have any problem for clean towels.

If there were 100 sunshide on the beach, there were 500 sunbeds. Number of sunshide was not enough. The staff was not friendly. There are staff who are uninterested and do not want to do their job and they did not have experience too. I could not see any manager all day at restaurant and other departments (maybe they prefer the sit their office becasue of sun). Only evenings Mr. Nusret was constantly supervising the staffs I also thank him for his interest

During check-in, we had an excellent experience with friendly and proactive staff at the front desk, especially from Eldar, and all the front desk management behind them.. very responsive, open to take notes and requests. They offered a room better than we booked, with a fruit basket and a gift. The pools and beach were great, and the playground facilities were spacious and enjoyable. The animation team also did a fantastic job, especially Adzil (sorry if I misspelled the name).

However, we had a disappointing experience with the food at this level of resort, at least for the time we've been there, really bad, very limited choices and very very basic. "One" bar is definitely not enough, no cocktail for kids and basic beverages, although, the bar staff was great. Long queues for things obvious, you will take a long line for a soup or a portion of fries!! This is really a great resort in all aspects , except cuisine and beverage choices, something has to be done about these 2 things to keep guests coming again to this hotel.

From booking in where the staff were very welcoming, rooms clean to a high standard the food entertainment the whole set up got to have top marks.

Nothing i can put on this question, all top marks.

Nice location directly at the beach.

The quality of the food was quite poor. Very basic offerings for both food and beverages. Only ice cream available for one hour daily… The staff was not very friendly and only a few was smiling. 95% (own estimate) of the hotel guests are coming from the same country.

The location was really nice and the resort was beautiful.

If the beach didn’t contain so many stones that would hurt your feet then it would have been perfect. Also if the staff didn’t favour the Russian tourists so much and treated everyone equally. The staff speak ZERO English but they speak Russian which I found very annoying. In other words if you are not Russian you simply have no place at this holiday resort. There is one exception regarding the staff, there is a really nice guy at the restaurant, his name is Mustafa who made us feel so welcome and other tourists felt the same way as well. Mustafa was the only member of staff who actually treated us with respect unlike the men working at the bar who would dash the drink in our faces and would be so irritated all the time and make it look like they just can’t be asked to give you a drink. However the annoying thing is that they were much more welcoming to the Russians and marginalised tourists from other nations.

It is a very good place for families with children especially of a Russian speaking origin. Price quality match!

Exceptional

The hotel did not have free internet

Place is overpriced. Food is awful.

I don't recommend this hotel nobody.

Place is overpriced. Food is awful.

Totally it was good and the best was staff of restaurants

Pleasant

Exceptional

Bad