Metropolitan Al Mafraq Hotel

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). A damage deposit of AED 500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that: •Check-out time is 12:00 pm. The hotel shall extend the check-out to 2:00 pm free of charge, but will charge AED 150 if guests check out between 2:00 pm and 4:00 and AED 200 if the guests check out between 4:00 pm and 6:00 pm. Guests shall be charged for a full day if guests check out after 6:00 pm. •When checking in, guest must deposit one night’s room charges. In case of no supplemental charges, the deposit shall be credited back to the guest’s account upon check-out. •Bed types (King or Twin) are subject to availability. A Valid Passport or Emirates ID or UAE Driving License is mandatory to be presented by all guests upon check in at the hotel reception desk. On lunch included bookings for Fridays & Saturdays, guests will be offered a Saturday Garden Brunch instead of lunch until the 10th of March 2024.