Manisa Hotel

Pros +

• My wife and I are both hoteliers, so we naturally pay attention to details when we stay at a property. We chose Manisa Hotel for a two-night stay to celebrate our third wedding anniversary and unwind after a stressful period. Unfortunately, our experience did not live up to expectations. From the start, we encountered several issues: a dead cockroach in the bathroom, a non-functional phone, and a sink tap that came loose in my hand. Our so-called balcony was just a concrete space with two old plastic chairs and a sunbed without a mattressnot exactly a comfortable spot to relax. Service was inconsistent. There was no bartender at the pool when we wanted to order drinks, and despite a confirmed request for a complimentary cake for our anniversary dinner, it was not delivered on the first night as planned. However, the cake was eventually brought to us during our second dinner, which we appreciated. That being said, I must highlight Miss Manuela at the reception desk. From what I observed, she is the one truly holding the hotel service together. I am not sure of her exact position, but in my opinion, she deserves a role such as Operations Manager. Her professionalism and dedication stood out, and she went above and beyond to assist us. The staff tried their very best to assist despite the hotel conditions not being in great shape. Overall, the property has potential, but it needs better maintenance and attention to detail. As hoteliers, we understand the challenges of the industry, but we also know that guest experience is key. With the right improvements, this place could offer a much better stay. Best Regards, Gino and Inna.
• The room set up was nice.. location of the hotel is good, but location of our room was worse.

Cons -

• Despite of such advance booking, the room that was provided to us was at extreme end of the property and big bushes in front of the patio / balcony, we we unable to use the balcony at all.