Hotel Hermitage Relais & Châteaux

staff great hotel is not a 5 star hotel, hallway caroets are ripped, rooms show there age and are desperate need of a redo. bookings filter for air conditioning doesnt apply to all rooms

staff bar poolarea

We had a really great stay, staff were amazing and the facilities, rooms and restaurant were great.

Only fault I have is that our room was on the back of the laundry and the walls are thin so we could hear a lot of thumping. The elevator was also near and our room and was loud. I would ask next time to be located further from both.

Good

The building is old and you can hear even when you neighbours going to toilet. Breakfast was poor . Restaurant in the hotel is everage

Such a wonderful, traditional, cozy property. Fantastic services with the on-demand shuttle to pretty much anywhere. Excellent food in the restaurant on site. Great bar and fireplace at the lobby. Prestige suite was wonderful. Could not ask for more.

Deluxe room had a terrible persistent dripping sound that the staff could not locate or get rid of.

Spacious with delicious food of highest quality, gracious and helpful staff

Nothing, all was excellent

Excellent service - especially restaurant and head waiter

Only comment would be that it is a shame that they don’t keep the large windows of the SPA clean

Beautiful and traditional picture perfect hotel. Impeccable staff and service, nothing is too much trouble. Very nice spa. Wonderful food and excellent bar. They are happy to run you up and down to the village but it is possible to walk easily

Nothing it was perfect

This hotel is true, old world, alpine luxury. The location is exquisite - in the beautiful valley at the base of the Matterhorn (Cervino); ask for a room with THAT view. They accommodate pets. But it all starts with the staff - all with excellent attention to details, helpful and friendly. Go to their bar and sample cocktails at the huge lobby fireplace or outside. Special note of the barman, who new his stuff. The SPA is excellent and very clean. The rooms are great, with all amenities.

the property is nice, the hall with the fire place is cozy and the hotel is near the centre so a good location. then hotel offers the service to drive you to the center and back when you want so that is very good. the room was big.

we expected more from the spa instead it was very small and even though we stayed two nights it was already completely full when we arrived so we couldn’t do any of the treatments offered which was sad since we booked here because of the spa. we also didn’t enjoy the restaurant we expected a higher quality of the food.

wonderful sophisticated and charming Hotel with amazing bar, lounge, spa and comfortable rooms. friendly courteous staff as well who drove us to anywhere we wanted to go in the resort

can’t find a single fault - only recommendation would be to have sky sports on to in lounge to watch the 6 nations match!

the location and the facility

the price of the hotel

Amazing hotel and spa. Excellent restaurant. The staff was very welcoming!

Service great

Breakfast too expensive so went into town for a much better offer

One world classic mountain view 5 star plus hotel with pleasant and relaxing public areas, wonderful spacious rooms, the best restaurant in Cervinia, shuttle service and a very cohesive staff. The whole facility is very well managed and kept throughout the years.. We shall return.

We chose Hermitage initially for its great facilities (the spa, excellent restaurant, ski lift shuttle etc) but all of that was overshadowed by the warmness and positive energy of the staff who truly made us feel like being part of a family. It’s very rare to experience such authentic hospitality but in Hermitage it comes naturally!

Everything about this Hotel is great. The family leading it for the 3rd generation, the atmosphere, the brillant restaurant, the classy interiors, the service, just an outstanding place to feel at home and in a dreamlike holiday at once

comfortable, cozy rooms

convenient for family/business combination

spa was small, very small

staff was great

Passable

The internet was very slow