Hotel Excelsior

The location is across the street from the train station. The complimentary breakfast was amazing!

The hotel had free WiFi, but it did not extend to the rooms. We had to go to the area around the lobby, which made it difficult to do detailed travel research and planning as other guests exercised their right to talk loud and have well deserved fun.

Staff and location

Sign of hotel is very hard to see from outside at night. You can be in front of it and don¿t know you have arrived.

Convenient to train station and restaurants.

Next to an amusement park.

Location, staff.

Old building, old facilities.

All excellent ! Great fridge & close to station !

One staff member got a bit funny about my looking around .

The location is unbeatable! The hotel has perhaps seen better days, but is still good for a working visit (except for the wifi). The owner's trophies as an endurance runner is displayed very nicely and tell a fascinating story. Room was clean, functional, as was the included breakfast.

A few changes to suit modern requirements will make this hotel exceptional. A modern business traveler will need a dependable wifi in the rooms. We carry gadgets beyond just a laptop, so one power outlet in a double occupancy room is certainly less. The staff were sincere, but lacked training in hospitality - small things like keeping us waiting while they attended to long phone calls. Windows have unusual steel rolling shutters, a small card on "how to operate" would be useful. Differentiating smoking and non smoking rooms would be useful. And please, don't insist on guests having to purchase drinking water! Especially where the owner is a veteran endurance runner!!

Very nice woman who serves breakfast and makes coffee in the restaurant in the morning.

It's near to train station and the room size is enough.

The room was little cold.

Hotel was a good option, as we wanted to stay outside Rome. Opposite the train station, which was a bonus. Hotel is dated, it is not an overseas tourist hotel, with little to do around Hotel in the evening. Breakfast is very sweet. Overall we were happy with our stay.

The hotel is 1 minute to the train station. It's very easy to go to Rome and Naples. It's clean, quiet and very comfortable... The breakfast is also ok

Good for traveling into Rome if you have interail pass as next to stationThree sisters restaurant one block away was good hotel does not have restaurants

Basic and a bit aged but reflected in the cost

Bed was comfortable and breakfast was generally good.Very convenient for the railway station and a useful place to stay if visiting Rome as trains cheap and run hourly.Room wascold but found some blankets, the next day the staff then made up bed using blankets, which was appreciated.

On check in person was more interested in his phone than checking us in. Room was a but cold and heater not keen on changing that.Breakfast was fine on first morning but on second morning was a different person and he didn't replenish anything. There were no spoons, knives or any cheese or ham.Whole hotel needs modernising, was more like Fawlty Towers than any other hotel I've stayed in. Was overpriced for what it was.

Room was basic but very clean. The Hotel is close to the station and my room faced towards the station so it got a bit noisy at times, not from the trains but from all the cars picking up people who seemed to think it OK to sound their car horns even in the middle of the night! The breakfast was a very good self-service breakfast with all the normal foods you get in Europe [meat/cheese/breads/pastries/cakes/yoghurt/cereals/juices and coffee]

Would have been nice if the restaurant was open but we were there before the peak season started, so understandable it was closed and only a short [10 minute] walk into town with a number of places to eat.

price

rubbish bed covers, cold room, very poor access to plug outlets and more

Location near the train station - perfect for visiting Rome and/or Napoli

The hot water had no pressure when the Hotel was full or ar Peak hours. The vent heating was not the best system I have ever seen.

I liked that it was clean

It was freezing cold. Heating was broken only blew cold air. there was a broken jacuzzi in the bathroom and all the bits were badly rusted and falling off. There was no shower so we did not even bath because parts of the over flow pipe was on the side of the bath and there was no plug. There were no extra pillows or blankets. You always had to look for the staff. And I can’t believe they have 4 stars and don’t have WiFi!

there is nothing to like.

When i arrived to the hotel, there was nobody in recpetion. They gave me a room that was dirty ( bed and bath tub with insects) with no heating and no quilt ( we are in mid november, it’s freezing. It has been my worst night. I went down to the bar at 20:30 for something to drink and eat. It was closed and all that appeared to be the staff where in the tables eating what appeared to be a deliveroo and watching tv as if they were at home instead of working at a hotel. Then, the mini bar of the room was empty so i had to go outside the hotel for just a bottle of water. Finally, the breakfast buffet offers the most poorly options to have. There was no coffee or the. if you want orange juice, you have to make it yourself. there is no even proper cuttlery. They give you plastic glasses and plastic spoons. This is no 4 stars hotel. I am not even sure if it could make a 2 stars.

Barely 3 star and definitely not a 4 star experience.

This is barely a 3 star hotel and definitely not 4 star. Elderly belligerent gentleman at reception insisted we make payment which had already been made to Booking.Com. He only spoke Italian and we only speak English which added to an already uncomfortable experience.

Decent breakfast

Room was small. The shower was very small- difficult to move in

Poor no hot breakfast poor service staff don’t speak English

As a hotel very poor every aspect needs to be better