Pepper Vine Hotel

The staff were fantastic. Friendly, courteous and extremely prompt to handle requests and queries.Decent restaurant and lounge bar with great view of Munnar . Highly recommend.

Location and some of the staff was good. Overall room was also clean and maintained well.The restaurant staff the head waiter was very good and helpful and courteous . Managed food for ya and for our kid really well . Made good suggestions too. We liked the ambience of the room though suite room was barely done.

Room service was unsatisfactory. It used to take several times to just get a cup of coffee because they will bring coffee without cups and this happened several times . We asked for hot Chocolate with lukewarm warm milk and they brought two items one hot chocolate and one like warm milk and again no cup along with it .Our kid was not well so we called reception early morning to check if they have thermometer or if they can arrange it to which they said no and asked us to tell our cab driver to find it. These small issues on a trip leave very unpleasant taste.We had booked suite and the attached a suite room didn’t even have a proper sofa.set. The room interiors of suite room was not done well.

Bad

Title: A Nightmare Stay at the Unaccommodating HotelMy family and I recently had the unfortunate experience of staying at the PEPPERVINE, during the holiday season, and it was nothing short of a disaster. We booked three suite rooms from December 23rd to 25th, expecting a pleasant and enjoyable stay. However, the hotel's staff and management left us thoroughly disgusted with their lack of hospitality and consideration for their guests.The first red flag was raised when we attempted to order a simple evening tea and coffee for our family. Shockingly, the staff outright refused, citing an ongoing event that apparently rendered them incapable of preparing such basic amenities. Despite pleading with them to arrange some milk for our children, they callously denied our request. It took an agonizingly long struggle, but they finally served a measly cup of milk after an entire hour.Adding insult to injury, the hotel management had the audacity to force all guests into participating in a Gala Dinner on the night of December 24th, costing a hefty Rs. 1300 per head. Many guests, including ourselves, refused to comply with this mandatory event and opted to dine outside the hotel. This unreasonable demand reflects a complete lack of understanding of customer preferences and a disregard for our freedom of choice.The pinnacle of our dissatisfaction was reached during the night event, which featured a deafening DJ and other disruptive activities. We had elderly family members who were unwell and had taken medication to rest peacefully. Despite our pleas to lower the volume, the hotel staff callously refused, subjecting us to the intolerable noise until 11:45 PM. This level of insensitivity is unprecedented, and we have never encountered such a blatant disregard for guests' well-being in any hotel we've stayed at before.

Location, Pool, Buildings Structure

The toilet Smelled like Poop when we checked in. Breakfast lacked non-veg options and was a little lacking overall.

We didn't booked breakfast. But we noticed the menu and its superb.

We were not satisfied with lunch, mainly curry preparation is not to the mark.

Good Staffs

Food was expensive and Poor quality

Review of Elephant court since wemwere given last minute change of place. The front desk was warm, they detailed things very well.

Though our stay was planned at Peppervine near Thekkady, however last moment we were informed about switching from peppervinw to Elephant Court.Ambence was satisfactory however by evening the power surge started, power wil come and leave in an interval of 1 minute, literally unable to run TV. O have never faced power shortage issues as su h in any of the hotels or resorts I have stayed.Evening we opted for buffet in order to stay within premise as it was raining. The cost we were informed was 900 INR per person, to our surprise the items on the table were very less, other than the fish curry nothing else tasted good. Noodles (pea nut butter) almost felt stale.Morning break fast we found to be good with decent items on table.To make the big story short and simple, not satisfied with the service, the coridors were not lit up few times we had stepped the stairs while walking through. I would not prefer to go back or reccomond this place for anyone.

conveniently located. good staff and nice rooms.

Big roomsView from roomFacilities and arrangements by the hotel receptionView at receptionGood foodClealiness

restarent and the room

food,staff behavior.

Room could have been more better.

The staff was really good and very attentive to all our needs

The property is dated and require some updation to bring it up to the standards to make the moneys worth

Extremely friendly and helpful staff, especially the restaurant manager.

Breakfast menu can be better.

Love Kerala periyar tiger reserve. Like this hotel. Definitely will stay in future

Nothing specific

Staff were very courteous and helpful.

Food was not all that great. Its just about ok.

Rooms, staff service

All perfect

clean and well kept up

food especially dinner

need to allow swimming pool facilitiy

ambience

Exceptional