Neelam's The Grand Hotel

The hotel restaurant had a very professional chef who prepared very delicious Indian food.

The towels had holes. There were cockroaches in the bed.

It was close to calangute beach. Room was comfortable and as a solo traveller felt safe. Breakfast was good. Staff was friendly and helpful. 2 wheeler is available on rent bang opposite the hotel.

They were always there if needed, so can’t complaint for anything. Nothing to be precise.

Location good. Room a good size. Great balcony. Room services every day. Good air conditioning. A fabulous touch that at the end we were given a free transfer back to the airport. Generally the staff were nice. And you were always supplied with plenty of bottled water and toilet rolls. The shower was very good.

Firstly I really disliked the way that after booking we got told that the booking wouldn’t be confirmed unless we paid 1/3 of the price up front about £400 into an Indian bank account. It firstly made us stress that someone was trying to scam us. But also that we weren’t sure we would ever be staying there because they said the room isn’t guaranteed. Also a week before arrival we asked them to organise a taxi to collect us from the airport. And again we were told to pay into an Indian bank account. There are a lot of scams around these days and it all felt worrying that we were being asked to pay money in a bank account. Why do they just not advertise that 1/3 deposit must be paid up front but take the payment through the booking.com app? I probably would have booked a different hotel but at least I wouldn’t have worried I was being scammed. Also their system for towel change leaves you without towels at all throughout the afternoon because they take the towels when they service the room possibly as early as midday but don’t replace them til after 4pm possibly as late as 5pm so you can’t have a shower in the afternoon even though there is an intense heat. The WiFi although when you actually get it is fairly good isn’t set up to be easy to get for non Indian phone number holders. Took them 2 days of trying to get them to help me to get me on line. The breakfast wasn’t as good as some other hotels I’ve had in Goa. The continental selection was poor quality for a hotel of this status and price

Great location, great staff, good breakfast. Everything was good.

Liked everything

Location was ideal.easy to get around

Hotel.is looking tired and needs updating

Breakfast,location,staff behavior

It was my 3rd stay in this hotel but in this stay I was feel that rooms are not according to price.

LocationFood

No travel deskRoom doors not in condition, takes lot of efforts to lock and unlock, AC making noise.Swimming pool too crowded and noisy.Cozy smell in room (as if not used for a long time)

Spacious Traditional

Bit off from Citi center

Polite staff, breakfast was good. Thanks for complimentary pickup & drop services.

It's very tough to contact at the hotel by phone call. I had tried all the number given on bookings.com & hotel website.

This is one of the worst hotel in Goa please guys there is no value for money staff and front desk people are not at all

The maintenance

Excellent staff who went out of their way to help

Nothing other than location a bit far from beach

Freshly made Asian and continental

Breakfast was very nice.

Everything was okay.

Bad

Place..communication...approch...property...everything...

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