Hotel Cristallo Relais, Sure Hotel Collection By Best Western

Never again.

Poor breakfast food options, unwelcoming staff and hotel location is very distant from city center.

location is very good. easy to reach rome price is also good

room is a bit smallold fashioned. need to be refrubrished

It was overall clean. Breakfast was ok.

Very old furniture, beds were terrible. Window of the room was stuck. Outside a 18th Birthdayparty until late night with screams. Had to call the reception in the middle of the night therefore. Staff at the reception not im a good mood. Guests seem to disturb them.

Night club….

We had a club under us… Under our room was the restaurant and, they were doing karaoke… I went downstairs at 22:30 to ask what time they will finish the party and the answer was that is still early, not before midnight…. We chose this hotel because there was no any sign that it will be a club under us. After a long driving journey we wanted just to rest…. Not listening people who don’t onow to sing…

A decent hotel for a one night stay if you are passing through. Very close to the highway. The rooms are spacious and bed is comfortable. Private parking

It can use a little TLC. It's right off the highway in a industrial street, so if you are looking for a cosy hotel in a nice area, this is not your hotel

A convenient stop not far from Rome to rest after a long flight.It was good to the hotel had a restaurant

The Breakfast was below average.We were served coffee in plastic cup.

Front staff good. Bar staff so-so . Room good

Pool closed !! Breakfast staff not real friendly. Had one drink...VODKA. After 1 drink....ran out ???

Arriving ten minutes before kitchen closed, the staff were happy to make food and offered to bring to our room so we could settle in .

Morning breakfast shocking, single beds in rooms were not comfy at all, breakfast in the morning was not kept stocked and neither were the fruit juices, had asked the night before if it was hot AND cold breakfast and the best we got for hot was some lukewarm boiled eggs

The only decent part of this hotel was the gate letting me out in morning!!

The property is badly run down , 1980 decor broken toilet ( reported) not fixed! The shower was seriously covered in lime scale including the shower glass absolutely disgusting, horrible breakfast and bar, large metal doors separating the rooms, bar staff very arrogant,

Regardless my expectations, if you have to stay only one night the hotel it’s a good solution.

The room was really poor!!! I expected something much better. Pictures are misleading.

The lady on the bar was lovely.

Charge for cot, no other hotel did this. Charge for towel, no other hotel did this. Location was terrible, a very poorly kept area, run down. Rome was 1.5 hours on public transport as you can't drive into it. Pictures make you think that you can dine outside but this is not possible. The windows are fazed so you can't see outside. Definitely not worth the money.

Room was newly renovated , bed & pillows was comfortable

Toilet area very small , but sufficient for 1 person

Friendly staff, decent breakfast and quiet location even if a bit remote from town or other restaurants.

Limited parking

Nothing,

with 40 degree Celsius outside the AC wasn’t working and the hotel did not have any maintenance staff to fix the problem. A few other rooms they offered were in the same condition.

Nothing. Well, free parkimg.

Basically NO A/C. Bteakfast poor.

The restaurant and the pool were great! The rooms was really comfortable

The room is very good

The location and the lack of reception at night, with the risk of being outside and the entrance door lock by mistake

Very good

Half of hotels in Italy don't respect price of reservation. Asking extra money for taxes despite on the offer it clearly mentioned "price includes ALL taxes"It really doesn't look like a 4 stars.Rooms are in separate building looking like prison/hospital building (or American motel).

Very comfortable hotel, good room size, for my purpose the location was great

Good parking, 25 minutes from Rome, nice gardes at villa adriana,

very small bathroom and they don't change the sheet