Hotel Helena

We could sleep well, and the breakfast was pretty good.There was plenty of space to store our luggage. The furniture was very good. It was nice to have cold, free bottled water in the fridge in the room.The restaurant on the ground floor was very good. We enjoyed their food.

Nothing really to complaint. The location was rather distant, 20 minute-walk from the train station, but it was OK as we like walking.

The hotel is Greek style what I liked a lot. Also hotel have very good restaurant which seems is very popular, because every evening restaurant was full. Food in restaurant was excellent and tasty. Staff is very polite and helpful. If you came to visit Hamburg you can easily leave your car in hotel and walk to train station for a 10 minutes and go to Hamburg center by train. It will took only 45 minutes and no traffics just easy ride.

Only one thing I didn't liked is pillows they are terrible. Matras are perfect for confortable sleeping but pillows are terrible.

I booked a double room for one person, so I had lots of space.The room was very clean, and everything was perfect. Sound reduction of street noise was brilliant.

The check-in went fine for me, but for my collegues (staying in other rooms), the check-in took quite some time.And while waiting, we felt that we were obstructing the waiter from the restaurant.If the check-in counter could be moved to the other end of the bar desk, that problem would be solved.

Great room, very clean, amazing breakfast

Wi-Fi signal was a little poor

very clean and nice looking hotel, not so far from public communication

very far away from hamburg

Hotel in excellent Greek restaurant. Rooms are big and clean. Staff is very kind and helpful.

The food was good and the staff were great.

There was no AC so it was very hot making it difficult to sleep.

Good Hotel but unfortunately they don’t care of you

Our plane for Hamburg was late of about 1 hour. At 23.15 when we landed I called the hotel to inform the staff about the delay asking to wait for us over the midnight closer. At the phone the guy of the staff was upset with me because check in time limit was up to 00.00 me, we arrived at 00.20, not very polite.Sorry but if you have an Hotel sometimes you deal with people that are traveling and delays can happen. I did feel my self welcome ! ?After 2 days I was ready for checking out, I called the reception at 10am and I informed them that I was in the need to leave the room at the very last minute at 11.55am , note that time limit of the regular check out was 12.00. For 4 times from 10am to 12pm every 20 minutes housekeeping/staff was entering my room without respecting my privacy. Unfortunately they didn’t care about me, the most important thing for them was to have the room cleaned before noon. ?Sad to say that customers needs are not on top of their priority list.

big room, quiet, comfortable bed

horrible pillows No safe box in the room..poor breakfast

excellent check-in, great breakfast selection, quiet and comfortable room, extremely clean ?

friendly staff, easy check in, great, quiet room, excellent bathroom

Clean, modern and quiet room.Very good Restaurant

Friendly staff

The hotel was spotless The breakfast choice was excellent

Passable

Very good

Superb

Exceptional

all is ok

Pleasant