Hotel Pontemare

Location, large and modern room, excellent breakfast with all local pastries. Recommended.

Location, clean rooms and nice atmosphere.

All was good.

Location, clean rooms and nice atmosphere.

All was good.

Perfect location, especially for those arriving by ferry. Very clean, comfortable beds and rooms, very kind and friendly staff, ready to solve any problem if possible, good breakfast (mini arancine was a hit!). I would totally recommend this hotel to anyone coming to Palermo. Thanks and forza Palermo! ☺️

Clean, large room, helpful staff and a fantastic breakfast. Handy to local sights.

The staff are lovely and breakfast has scrambled eggs and bacon

Warm water only and poor WiFi

The staff are lovely and breakfast has scrambled eggs and bacon ?

Warm water only and poor WiFi ?

We arrived early, and they held our luggage until the room was ready. And the owner recommended some nice places to eat. The room was clean and spacious. The included breakfast was very good, with a nice selection of things to choose from. There were plenty of tables to eat at, not crowded at all.

All rooms are on the first floor, and since this hotel is on a busy street, the traffic noise was a bit problematic. Hall noise carried into the room also. I expected the water in the fridge to be complimentary, since there were no costs posted, but it wasn't! We had cappuccino and some cookies late one evening in the bar/restaurant, which, I thought, should have been included in the cost of the room, as they were the same cookies that were put out for breakfast.

Our room was very spacious, and everything was in good, modern condition. The bathroom was also nice. The reception is staffed 24/7, which was convenient for us since we arrived very late and left very early.

All in all, I wouldn’t recommend this accommodation. It’s located right next to a busy road with heavy traffic even at night, and the rooms are on the first floor. Unfortunately, the windows are not soundproof at all, so it’s really noisy, and airing out the room is almost impossible.The breakfast definitely doesn’t meet the standard of a 4-star hotel. There’s very little savory selection – only ham, cheese, and overcooked scrambled eggs with bacon. No fresh vegetables or anything like that. The sweet options are more varied, but you’d have to enjoy eating only sweet things for three days straight.

The apartment was spacious and relatively clean. Location was convenient, within walking distance of main Palermo attractions, shops and restaurants. The personnel at the reception was kind, especially the young gentleman that was there for our check-in. They provided free storage of our luggage until our room was ready on the first day and before our flight on the last day.

Internet connection was badKitchen was poorly equipped, for example: no sponge/ dishwashing detergent available, no caffettiera or other dish to prepare the coffe, limited cutlery (only 1 teaspoon for three people). The room (superior apartment) description said that there is one extra-large double bed in the and two sofa beds in the bedroom and two sofa beds in the living room. The reality was one double bed in bedroom and one single sofa bed in the living room. Daily cleaning not provided for this apartment, which we did not require, but also no additional toilet paper provided (we stayed for 3 nights and only 1 additional role was there)

Staff was friendly, breakfast was excellent as for Italy

We couldn't find the t-shirt anywhere in the room and turns out the housekeeping staff accidentally grabbed it with the sheets and they tried to convince us that the t-shirt was found on the toilet lid but we are sure that's not true because we literally searched everywhere. Staff offered a delivery package for 50€ that we had to pay out of pocket and of course we refused. Really sad :(

Friendly staff, great location and very clean comfortable room

Main road was noisy and no bar

Location

Very disappointed in the area of hospitality. Bar area was not open even for sitting and conversing with friends. The chairs were turned up on tables and all staff had an inconvenienced attitude when asked if we could sit inside. There were a few tables outside but located in direct sun. The bar was never open except to be used for the breakfast. The breakfast was sub-par compared to every other included breakfast I have had throughout travels, especially in Italy. Reception staff was not very welcoming or helpful for personnel in this area of service. The cleaning staff was much more personable.No hot water in the morning for an early shower. Had to wait until around 9 to have hot water. Reception staff did not offer any tourism related material or suggestions upon arrival.

Very handy location to walk to the cruise ship terminal, easy access to town.

Quite a lot of road noise as it is right on a main road into Palermo, breakfast wasn’t the best, but the coffee was ok.

Room was spacious with a small fridge and a safe.Room service (housekeeping) was great.They prepared boiled eggs specially for our 10-months old.It’s location beside palermo marina and not far from palermo downtown.

This is my first stay ever where they charge you for water bottles in your room and they write that it’s for charge in Italian so it’s a trap to charge you extra.Breakfast was a nightmare that we had to buy our own breakfast after it (1 cheese type, 2 ham types, scrambled eggs and some poor quality bakery with no water dispenser, only a big water bottle where they change, don’t even know if they are mineral water or they fill them from the tap)Most of the staff didn’t speak english which made communication really difficult.Location wasn’t that good either specially if you are planning to go to the beach on Mondello.Overall very bad value for money.

Location and quality of the family room. The staff was nice and flexible in the misunderstanding regarding the pricing issue. They helped on the solution.

The price stated at the booking moment only considered two people (we made the search for 4 people) and this was not visible. We were surprised at the arrival with the extra amount to be paid.

The location was excellent.The room was spacious, very clean and comfortable.The breakfast was satisfying.

It was a bit noisy, There was no coffee machine in the room.

Booked last minute after an AirBnB didn't work out. Was a great location, walking distane to the downtown and restaurants. The staff was very friendly and check-in was easy. Travelling as two females, we also felt very safe. Would recommend this hotel!

friendly staff and very spacious and clean rooms

Wifi conection without internet

All the staff were very polite

Breakfast was bad and the first night I didn't sleep because of the fridge noise and I could hear everything from the corridor. Also the very intense smell of the room perfume sticks. After changing the room because there was problems with the electricity it was better.