Raffaello Hotel & Mooka Restaurant

This was a great hotel with everything you could want. Unfortunately, I was only there for one night and was unable to use the facilities and the restaurant was closed. The room was very comfortable, there were bath robes and slippers provided, a kettle and even an ironing board and iron. The location is great, within minutes (on foot) from the train station, an easy walking distance to the historical centre and as it is on the side of the sea, very close to the beach and restaurants.A fabulous range of food was available at breakfast and barista coffee available on request. It would be a great place to stay over summer.

Room was comfortable. Bathroom very good. Breakfast was moderate but OK.Locatio quite convenient.

Parking was convenient but very tight and need to allow staff to access car with key not ideal.

Perfect spot, modern and clean, spacious room.

All good.

The staff were very pleasant. The location is a few minutes to everything. Parking was available and very helpful.

Overall, our stay at the hotel was pleasant, and most of the staff were accommodating and helpful. Unfortunately, our experience was marred by a rude encounter with Joseph, a member of the maintenance team, which significantly affected our stay. After discussing the incident with the hotel manager, she assured me that the staff member would be addressed, emphasizing that she would not want any guest, particularly a woman, to feel intimidated and that the use of such language was unacceptable.

One staff member was rude and intimidating, using an entirely inappropriate tone and even resorting to calling me a derogatory name, which I found very upsetting.

The sky spa was lovely, good breakfast option, place was modern and close to the beach and city centre

On our first night of stay it been very cold, i understand the heating is going to be put on from October, so i try to put on the ac on heat i went down to the reception to explain the situation next morning and they say they need to activated from there and is going to take about 2 hours to warm up but it start pushing cold air and also would not stop.I been provided with an electric heater in the afternoon. I selected a double bed and it been actually 2 singles stick to each other's so very hard for a couple to stay. And i been suprise we didn't have any duvet we been we only get a wool blanket.

The location was perfect and the pool was stunning. All staff were professional, friendly and helpful. Our room had a lovely view.

Extra charge for some breakfast items is unacceptable for the cost of this hotel. Omelette and fresh orange juice!

The hotel was modern, stylish and very clean . The rooms were very well equipped and staff were pleasant and helpful . It was also an excellent location, only a few minutes walk from town

The only single thing I didn’t like about the hotel which let it down from a full star review was the beds - I was in a room with my son with single beds which were extremely hard and unforgiving . We both struggled to get comfortable and have a good nights sleep which is a real shame otherwise I would be happy to give a faultless review

The room was high class design, very comfortable bed, white and marble in the bathroom, very well equipped. The fridge and Sky Sport Chanel made my staying very pleasant. Also the pool was comfortable, and of course the air conditioner a bless. Very close to the train station, on one hand was good, very close to the beach and centre of the city also.

It was only a weekend, and couldn't get enough rest, the music was too loud until 2:30 am.

Friendly staff . Nice room , good beds . Near to center and beach . Great breakfast.

The breakfast was great, the spa and massage were wonderful. Super location - We loved being between the center (3 minute walk to the foro) and 3 minute walk to the beach. We slept with our window open and enjoy the sound of the waves… The staff was efficient and helpful.

Absolutely nothing we didn’t like!

The breakfast is always very good and the room is clean.

They gave us a room on the railway side which was very noisy.

Breakfast adequate and pool area good

Thought to charge for use of spa facilities was outrageous as it was a four star hotel thought that should be included, also when I booked I put on the booking for two people, but when we got to hotel the booking was only for one, so had to pay another 270 euros I have emailed you about this

Great location, nice rooftop and good breakfast

Some of the staff not particularly friendly or helpful, limited facilities and some room features/laundry a bit tired

No time for breakfast, however I was offered a nice coffee ay the teception. The staff polite and very eager to help!

It’s the third time we are staying at the hotel, honestly has nothing to complain about!

Amazing experience! Very friendly staff, great location and amazing facilities. Absolutely recommended it to anyone visiting the area. ?

There is no such thing.

Breakfast, room and location all good

The open air pool at the top was not open until June. The details didn't say that.The A/C was turned off until 1 June - again didn't know thisOn the Saturday night there was a party in the dining room directly beneath our room..it was very loud and we had enquired earlier about the A/C not being on and were told to open a window.......to be fair the staff responded quickly to get the A/C turned on so we could shut the windows

nice comfortable hotel, close to town and the beach

staff at reception are not aware when they can help with a guests luggage. I presume the front office manage watched as I wheeled the trolley to my car and pushed it all the way to my room. then he didn’t bother returning my passport. other staff were surfing the net and not talking to me as a guest.breakfast was poor. few guests but scrambled eggs so overdone, could be cooked to order if needed. little things mean a lot to a guest!

not much

proximity to the train tracks , very noisy,Restaurant Quality of food