Hotel Al Sorriso Greenpark & Wellness

We really enjoyed our room with lake view. The environment is beautiful. Good spa and pool.Excellent breakfast, in a big room with tables very close together.Good advise for dinner at restaurants.

Most of the staff was very helpful and friendly. Only one lady started every reply with 'It's very busy now, I don't have time to give you more information." Strange because there was nobody else asking any info both times we asked her something.It was very hard to make an appointment with a beautician while you are there. The availability is very limited. It would have been helpful if we knew that in advance.More than half of the Parking lot is under cover, for these spots you have to pay extra.The restaurant was in a big room, no pleasant corners, tables in a row. Although the menu was appealing, we didn't have dinner there.

Very friendly staff, nice view, great food!

Room seemed a little small. Scrabled eggs for breakfast were terrible.... Sorry!!!

Great restaurant and facilities. Staff other than some members of reception area were friendly and helpful. Breakfast and dinner were really good and a good value. Bar man was terrific. Location is ideal (second best in Levico and I have been there a lot).

Room was not as advertised in booking.com. We reserved a junior suite with a lake view, desk, sitting area, and air conditioning that presumably would work. When we first arrived we were given a normal room without all the features and air conditioning that didn’t work. When we asked about it we were changed to a room with a parking lot view…and a weird layout (table, chair under tv). Air conditioning only cooled to 20 Celsius (16-18 is ideal for sleeping according to most studies). After two days into a five day stay I asked if we could finally get the room as described in the reservation and even offered to pay more. Was shown a room that was closer to description but was told by the staff that the ac would only cool to 22 Celsius (which is too hot for comfortable sleeping). So it was either take a room that was close to as described but hot or stay where we were in a weird room with a parking lot view. We chose to remain. What is bothersome is some of the reception staff either lied or were really misinformed/ignorant about the air conditioning. We were told at various times that 1) there is a law in Italy that the air can only be set six degrees colder than the outside temperature (which isn’t true), that the ac didn’t work, or that it was not possible to set the temperature below 22 even though our weird parking lot view room could go to 20. So long story short 5 nights of not sleeping in a hotel after not sleeping on the plane from across the pond. I travel a lot for business and pleasure and have never had as many uncomfortable sleepless nights in a row. Shame that beginning of first five days of vacation were ruined. Especially since rest of hotel is nice and most of staff (other than some members of reception) are nice and honest.

We loved the indoor swimming pool and all the wellness facilities. Also breakfast was good. Lovely setting in the park and the proximity of the lake. Many opportunities for trips in the region. The trolley for the baggage is very useful - we do not see it in many hotels.

Well, maybe the breakfast room could be a bit prettier. - we hate artificial flowers. The view from our room was not bad, but next time we'll definitely book a room with the view of the lake, despite the higher price.

The staff and service was great across the board, we could even check in a little early.

The restaurant is really nothing to write home about, much better options are available in the town center. Breakfast was great though

Super friendly staff, nice facilities and good breakfast. Plenty of chairs and umbrellas to relax in peace.

Really loved this stop on our journey. The hotel is directly next to a lovely lake and hiking trails. The room we stayed in had a direct view of the lake, and the bed was incredibly comfortable. Our room seemed freshly renovated, with very stylish but tasteful furniture, i especially liked the little touches like integrated USB chargers. We dodged the bad weather by using the Saunas and indoor pool which were great for relaxing, the staff was very nice and helpful if you had any questions.

Exceptional

Superb

Super! The best birthday I ever had. Location, service, personnel... everything at the highest level possible.