Alpenhotel Fernau

Well appointed and comfortable room with excellent mountain view. Very good wellness/spa area

Breakfast was very poor, contrary to what we expected and experienced in similar properties. It feels they didn’t want to expend much effort given it was the end of the skiing season. Buffet breakfast has a 2-star hotel variety of dishes

Our room had a nice view over the valley and mountain. Very good water pressure in the bathroom shower. We had nice breakfast and dinner at this hotel. The staff was very nice and helpful in order for us to have a nice and relaxing stay. In front of the hotel is the bus station, which takes you to the Stubai Glacier and the town of Innsbruck. Also, the hotel has a well equiped spa below the ground floor.

The furniture is pretty old/outdated with a lot of woodwork, but well maintained. The walls are not very soundproof isolated, you could hear the guests and their TV's from other rooms.

Very friendly and helpful staff; excellent food and very clean and comfortable room.

Good location for reaching various parts of Stubaital. The Stubaicard included with the price was a huge bonus allowing bus and cable car travel to walks. Friendly and helpful staff. Fantastic view from my room and large balcony. Good food including imaginative vegetarian options. We enjoyed sitting on the terrace with a beer in the evening enjoying the spectacular mountains around us. Also a range of musical events in the village.

Not really a dislike, but the rooms on my floor had been modernised and were identikit international hotel style (I believe other floors were different). Having stayed in another Tyrol hotel where the modernisation had retained a traditional look, this seemed a pity.

lovely hotel in a great location, a very nice room very clean and tidy, the staff were very helpful, the food was excellent, there was a lovely area outside to have a drink with views down the valley. the bus stop was outside the hotel the travel card was a great bonus.

Staff were friendly and welcoming. They looked after me and the particular requests I made and went out of their way to assist me. A genuinely lovely hotel to stay in if you are skiing in the valley

The staff were exceptional, so helpful and cheerful. We had a lovely spacious room and stayed half board. The food was amazing at breakfast and evening meals. We also enjoyed the New Year's Eve celebrations with the most remarkable buffet, dinner and firework display. The hotel caters well for skiers and the stop for the ski bus is just outside the hotel. Just a fantastic week.

The room was a little warm. The shower could be improved. The regulations for the Sauna and Jacuzzi are uncomfortable for many.

The breakfast and dinner was excelent and the location also. The hotel is familly run and they are striving to do everything to have satisfied customers.Strongly recommended.

I was feeling sick so the staff prepared a complete breakfast. The gardens outside were great, very relaxing.

Location and view, dinner is great, clean and nice hotel, hotel staff is really helpful, nice spa area and pool. Our family liked it very much.

Breakfast is quite ok, but if you go around 9 am, some food items can be finish already.

The hotel & amentities: a nice hotel in good location, with great garden, pool and sauna area.Rooms big and very clean, functional enough, nice decoration in the amenities.

The service and staff were pretty bad, unfortunately not even 2-star worthy: we booked this hotel mainly because so many others mentioned the food quality and staff service in their ratings, but unfortunately we cannot confirm at all! Food quality was very average, what was really bad was the selection of food and availability. Throughout the stay there was the feeling that everything is scarce. We arrived for dinner (at a normal time), most salads were empty, the cheese selection was empty except some cheese rind - and this was not only a specific point of time, but the situation throughout all the dinner time. Also, main courses are pretty small.. The next morning, arriving for breakfast, the same thing. Most dishes nearly empty, no staff really cared about filling them up. Not only sausage / cheese / scambled egg, but even bread was empty..! We have never experienced that at any other hotel. Also the selection of food was very limited. E.g. no juices, only cheap artificial nectar - never experienced this at a 4-star hotel..When arriving for dinner for minutes no one from staff seemed to bother. After a while calling for attention somebody came, telling us that they were not responsible for food, but only drinks. So we were able to order drinks, yay.. Much later we again had to call for attention. This time being told they were not responsible for our table and somebody else would come. But nobody came... again we had to call for attention.. This repeated throughout the whole stay.. Also every time we had a question/request (even if only asking if they could refill sth. at the buffet) we felt like we were only disturbing them, according to their reaction. Also, it was super hard to communicate with the staff, since most were very short on German speaking skills..All in all the stay felt super weird.. like the hotel (which itself is nice) has had their best times in the past.

Location and friendly staff

Exceptional

Very good

Superb