Burg Reichenstein

The friendliness of the staff, the charming bar and restaurant. the river views

We had a room with bedroom upstairs. The TV was upstairs and we would have preferred it downstairs to view during the day/evening.

Our room had great views and a private little balcony. The restaurant staff was very friendly and welcoming, and the food was delicious. The castle and grounds we fun to explore with a very good museum. Im not sure why it isn't busier but that was ok with us! The location was close enough to take short day trips to other castles and do lots of things in the area. Absolutely beautiful vineyards.

It’s beautiful, very well maintained, it’s historical, romantic, fantastic restaurant!

Nothing, I liked everything!

Contacted the hotel in advance for an early check-in...while they couldn't guarantee it their response was to please come and you can have a coffee in the restaurant while we try to prepare your room early. They delivered 100% on that promise. Staff were friendly and no problems with my limited Deutsch. Booked the restaurant for dinner and was quite pleased with the food and the ambience.

Housekeeping seemed perturbed that we checked out 10 minutes after the 11:00 am checkout time. However, we were on our first day in Germany after traveling from the US, so getting up in the morning is a challenge (Germany is 6 hours ahead of EDT). However, the front desk staff had no issues.

The breakfast and location was terrific. The views were wonderful and the staff was very attentive.

Nothing comes to mind.

The location is beautiful. We stay in room #1. It was very nice. My only complaint was the bed was too firm for me.... but otherwise the most fascinating place I have stayed so far. The staff was very nice.

It’s a castle!! And the staff let me fly the drone in the morning.

Not much. Access by public transport would need hard, so better go there with a car. And there’s no proper guest car park. You’ll need to park outside the gate off street.

Awesome. Stay included access to Castle a free Audio tour at your own pace. They allow surprising access to the whole place. Room was modern and comfortable. Breakfast was splendid. Bike rental on-site to explore Rhine to Bacharach or Bingen.

Nothing. It was a quiet retreat.

an amazing hotel located in a wonderful castle. delicious breakfast and helpful crew.

Everything was excellent; location high above the Rhine, food, service, tasteful bespoke accommodation (there surely can't be another room anywhere like the one we had). Entry to the fascinating main castle/museum included.

Nothing at all, although the room we had would not suit everyone, a certain amount of "mountaineering" required to access the Rhine view.Little bit of noise from the railway far below, didn't bother us though.

Amazing view to the river and being in the castle

During a heat wave the rooms had no AC which made it difficult to sleep

Beautiful Location, super afternoon coffee spread, excellent breakfast, really lovely updated rooms. Great to have access to the castle grounds to explore a bit.

Nothing!

We had a great stay on essentially the castle grounds. After the castle is closed to visitors, you can access the castle with your room key. The room was huge and featured a nice bathtub, Breakfast was exceptional and was included. Great views of the Rhine.

Although we didn't watch TV, the screen was pretty small.

Loved staying in this castle hotel. It was prefect for an enchanting, romantic get away. Beautiful room with modern amenities, acess to roam the castle and onsite restaurant with complementary breakfast easily puts this in a “recommend to others” category.

The window in our room overlooked the Rhine and provided all the amenities we required along with an air purifier! Delicious breakfast buffet with Eggs Benedict and mimosas! LOVED touring the home/castle!! We had the entire building to ourselves and enjoyed the audio guide which helped us learn the history of the Puricelli family. Overall an amazing stay. Highly recommended!!!

So fun to stay in a castle. The rooms are clean and spacious, meals where great.

Uniquely wonderful hotel. Our room was on the highest floor, overlooking the river valley below. Simply wonderful to wake up to every morning! The restaurant was very good, with lovely breakfast, regional cuisine for dinner and a great selection of local/regional wines.

The closest shop is a 10 minute drive. And the reception/restaurant don’t carry any snacks besides 90s style chili nuts. There is a decent wine/beer/soft drink vending machine though. But really, with no shops in the vicinity the least you would expect is at least a cursory selection of snacks/sweets. Surely a missed opportunity to sell even more stuff to your guests??

Breakfast was excellent plus the afternoon tea offerings. The restaurant was also excellent. Our stay also included a tour of the castle.

Staying at an old castle is a very unique experience.

We liked pretty much everything. The rooms were comfortable, the food was very good, and the tour of the old castle was interesting.

Good location- beautiful views Nice serviceVery nice restaurantGreat to be able to go to the castle grounds when we wanted.

Expensive for the size of the room we got - €300 for an attic room- but that’s probably usual in a castle hotel. To be aware, there are no communal area or facilities, no reception after 6pm and only the main restaurant. And no elevator (although we were aware and didn’t mind). Lack of clarity on what we were paying- Booking.com charged me €4 extra to upgrade room but in reality that wasn’t possible at the hotel as only one room had twin beds.A lack of clarity on the dinner menu- despite my asking several times what came with the main course - meant I had too much food ie 2x main courses and was charged for it. Less about the money, more about setting out the menu more clearly.