Sunstar Hotel & SPA Grindelwald

Great location! Staff was very helpful! The lobby area was very inviting with a great fireplace and comfortable rocking chairs in front of it for a cozy place to sit! The location is fantastic! The staff was incredibly helpful. The lobby area is inviting, featuring a beautiful fireplace and comfortable rocking chairs in front of it, creating a cozy spot to relax.

We’ll definitely return and love the place, but some of the furnishings and rooms seem a bit outdated and could use some remodeling. It did seem as though remodeling has begun so maybe by the next time we go back all the rooms will have been completed ?

Room was big, comfortable, very clean with a breathtaking view. Great amenities (pool, lobby, hotel bar), good breakfast.Nice and helpful staff.Perfect location, just 2 bus stops or a short walk (in nicer weather) from the train station, and right next to the first gondola for mountain excursions. Great hotel, perfect stay. Would definitely go again.

Not much to complain about, great hotel. Kettle not included in the room but is provided in reception if you ask.

Location at center of Grindelwald. Suite with mountain view. Cozy warm ambience. Great spa and fitness.

Breakfast was a very good buffet (scrambled eggs were the best ever according to our 16 year old). Location was pretty good, walkable to most things, and the bus stop to the major ski area (Grindelwald itself had little snow so we took the bus to the much larger Maennlichen and Kleine Shceidegg mountains via the Grindelwald terminal). Bus vouchers were provided by the hotel and the ride was about 20 minutes. The lounge/lobby area was spacious and roomy with a nice ambiance, central fireplace and attentive bar staff which was a great place to chill after skiing and before dinner. It was a holiday week but there was still plenty of space and multiple families playing games and chatting.

Room temperature was a little high and couldn't be reduced to a level for our personal comfort - felt a little dry and stuffy, which turns out is how most Swiss/European hotel rooms are.

Very good location, amazing view from a balcony, delicious food in Adlerstube restaurant

We had the most perfect stay at the Sunstar Hotel & Spa. The entire staff was very friendly & helpful and our room was spacious with a spectacular balcony view. We especially appreciated the attention to detail in even the smallest gesture of comfort & convenience. The breakfast buffet provides something for everyone and the croissants with fresh butter & homemade jam were to die for. Its location is an easy 8-10 minute walk to the train station and transportation to & from the hotel upon arrival & departure was available. Gondolas to First (highly recommended) are available right across the street. After long days, we pampered ourselves in the spa facilities which included an indoor pool, 2 steam rooms, dry sauna, Kneipp foot baths with rock bottoms that provide hydrotherapy for your feet (highly recommended!), and relaxation areas with beautiful mountain views. Massage therapy is also available by appointment.

Only one complaint… After having been traveling for 8 days, we wanted to use the laundry facilities. We were given a key card that gives you access to a laundry room with one washer & dryer. We did 2 loads back to back, using both washer & dryer which took a total of 2 hours to run each cycle. We were charged 40 CHF, equivalent to about $50 to run 2 small loads.

beautiful room, hotel, location and facilities!

better pillows or other pillow options needed. in-room phone and safe did not work. bit noisy due to nearby construction.

The Location of the hotel was Super Amazing, It was right next to the mountain as advertised and we could see the beauty of nature from our balcony. The breakfast was very good with many options and a great view.It was walking distance from all major attractions and bus station.

The Cleaning staff entered the room while we were inside after knocking twice but not waiting for us to answer.There was continuous noise all night from the back of the hotel and early morning construction from nearby. The beds were so soft that we weren't comfortable at all, We had aches and pains throughout.

Location

You had to pay for parking 20chf per day. You had to pay for slippers for the spa.

Very nice location beautiful view definitely recommend for stay but an expensive !

Stuff strange !

breakfast was great, the omelet tastes really good, but it takes long time for chef to make, felt bad asking for too many omelets all at once. Room had smell because the shower drain was clogged. Hotel was able to fix it right away; however, the smell didn't go away completely. Location is amazing for going to first kulm, and just a 8 min walk to the Grindelwald train station. Hotel provides shuttle for check- in and out, very necessary service; really great.

The sauna and the pool area.

The front desk staff. But the cleaning staff are all friendly and helpful.

Location and the view

Some staffs (not all) are not helpful and not quite friendly,

location of the hotel is goodbreakfast is good except one morning were there are too many people and it was not pleasant the room is dated and needs renovationthe view from the room was amazingthe hotel room price is not value for money

Room size is ok The room view

There is bad smell in lobby The breakfast buffet don’t have much options

Horrible smell in the hotel (smell of food - strong cheese and onion smell). No kettle and no iron

Clean, location

Unfortunately, there is no iron and I've requested multiple things and they asked me to go to the reception myself!!

Breakfast was excellent and location is oerfect.Mountain view is perfect from hotel.

There were so many dogs during check in section area. We were disturbed by dogs. Pillows were comfortable

Great internet speed.Excellent location.Good parking (garage).Nice SPA (16+).Big indoor pool. Wonderful mountains view (4xx rooms). Good onsite restaurant.

Very slow speed & queues for the egg station (just one cook and moving slowly). Not enough healthy options for breakfast, but plenty of tasty choices.

The breakfast was exceptional! The minibar was stocked twice for us for no charge! The room came with a free bus pass to get around Grindlewald and a discountoff many other attractions! The view was gorgeous. We entirely planned to use the spa, but never did due to spending too much time on top of mountains by using the cable car systems around town.

No AC! Luckily we had a balconey room so we were able to open the doors to get a breeze. There was a fan in the room that we definitely used! My husband hated the pillow, but I folded it in half and slept fine on it.