Ciutat de Girona

Great location!

location

The parking was difficult

Excellent staff, always ready to help!

Excellent central location, close to all Old Town attractions and restaurants.

Lobby is junky with potted plants, could be updated to be more sleek

I did alot of work from the lobby seating area. that was nice and productive and the staff kept providing warm beverages.

i felt the AC units were a bit outdated. It was still warm during this weather, i had to open the window to cool the room. Not sure how it would be in the summer .

Location was steps from the old city and surrounded by great shops and restaurants. The staff was friendly and helpful.

Well situated, clean, friendly staff

Loud room, fine room but nothing special

Staff and location

morning buffet closes 10am weekends. Room smaller than expected, not 100% well maintained ( broken glass in the wardrobe, some damaged areas of the floor) . Floor was not clean at arrival. Not even water We paid >500 for 2 nights. Based on reviews I was expecting more

Returned for one night at end of wider trip around Costa brava. Friendly staff and another generous sized room for three adults. Comfortable beds. Great location within a few mins of plenty of eateries. It was good to come back.

Room 111 had a very small opaque window that didn't let much light in.

Plentiful breakfast for €17. Room was spacious and well made up for three with one double bed and two singles. Very comfortable firm beds. Friendly staff. Decent eco toiletries.Great location, a few mins walk from a large square with plenty of food options and just over the water from the old town.Friendly and helpful staff.

Bit of confusion with the parking as we arrived on Sunday and the lot was closed, but to be fair the staff was new and had only been working a week. Check with reception what the process is depending on when you arrive. Rug was a bit of a trip hazard in room. Room (411) didn't have much natural light as only had a small window

Clean, comfortable room in the heart of Girona. Set up to accommodate many types of traveller. I brought my bike and had a great tiime.

I think breakfast selection could have been a bit bigger, that said, what was on offer was delicious and staff friendly and happy to help.

Great location , friendly staff went out way to assist and help with anything you needed . The girls up front super kind Anna and all the others . They also respond super fast on email . Near shops , restaurants, yet quiet at night and rooms are soundproof to get a good night sleep . Welcome gift very nice and thoughtful touch !I would definitely come back here again next year..has a special feel.

The rooms are very large which is a plus : but are dated : could use a facelift furniture and flooring etc had a lot of Marks .Housekeeping -put clean room on door and still left dirty glasses all week . They could be inconsistent. But rest of hotel super clean. Would be nice if there was some daily free breakfast-tea croissant for gas in lobby as most European hotels provide . Other than this small things.

Good location. Simple classic spacious rooms.

In room tea kettle station has tea and decaf coffee but no regular coffee. When asked why (two times) I got either no clear answer or a stupid answer like “we don’t want our guests to get hyped up”. It wasn’t the lack of coffee then that makes a bad experience - it’s the staff attitude and values.

Great location, near bars and restaurants and sights.The staff were friendly and helpful, the breakfast was good.

Friendly staff and nice location

We stayed recently to your hotel and would like to share some honest feedback. While I appreciated the warm and kind attitude of your staff, as well as the high-quality bath products, the overall experience did not meet the standards we expected from a 4-star hotel.The room showed significant signs of wear — the floor had cracks and discoloration, and the wooden bed frame was chipped in several places. The bathroom sink was regularly blocked, with dirty water rising back through the pipes, which was very unhygienic. It was also plastic and full of cracks and wear. The shower had poor water pressure, and the tea/coffee amenities felt outdated and below the quality expected from a hotel in this price range.We avoided asking for any compensation during our stay, as we were trying to enjoy our vacation without turning it into a complaint process. However, in fairness, we do believe that some form of compensation is appropriate, given that the experience did not reflect the cost or advertised standards.Unfortunately, we’re leaving disappointed, feeling that the value received was far below what we paid.

Location, staff was very friendly, perfect stay with kids

Water power was low, windows where small and on one side.

Very well-located; close to the river (Riu Onyar), and cultural heritages, the room was clean and comfortable, like a room of the three stars hotels.

The reception staff were wonderful so helpful. Husband has mobility problems and they said we could leave the mobility scooter in reception. This helped us enjoy the stay. The location is so good.

Nothing to note. If anything The flooring is looking tired in the room. Could do with a freshen up but not a complaint just a comment.A point for drop off. It is on a small road and you can easily miss when driving. Carpark is very near to hotel.

Almost everything went well. Friendly, helpful staff; attractive bedroom and public rooms, superb breakfast. Dinner including wine - reasonable prices but not always to our liking (sometimes not hot enough, also too few vegetables).Location perfect - easy access to both sides of the river.Pleased to see that cyclists are welcomed - and facilities available.

Please see above re dinner. Also New Year's Day - no heating! Bedroom exceptionally cold. When heating restored the next day, we could not control the heating which was now constantly too hot - window opened and duvet removed for sleeping.

Great location by the Eiffel bridge and access into the historic old town Lots of shiny marble Warm and cosy good size room with big comfy bed

Kettle plus Limited tea bags and coffee in the room but no milk.