Hotel Bracciotti

Good location. Pool was a plus.

Poorly managed. Breakfast not that great - they make people line up to get a croissant and fruit tarts - all guarded carefully so people don’t get too many. Rude personal. The owner is definitely someone who doesn’t think guests need to be respected. Apparently she didn’t like that one evening we took a pizza in the roof / pool area and instead of saying “food is not allowed in the roof” and end it there, she made sure to tell us that we can’t bring food from outside- not even our room - because she also runs a restaurant and we should eat there. Although we didn’t know about the roof area food restrictions, we apologized but also mentioned that she should not ask guests to buy food from her restaurant if they want to bring something in the room and have a nice evening in the balcony. She doubled down and kept being rude and at the end rolled her eyes and moved away. There are so many hotels in the same street - my advice is not to book your vacation where you will be insulted. She definitely ruined our mood and day. I should have paid attention to similar reviews from previous guests - I am not the first one to complain.

we like the location of the hotel only

Staff behaviour with us at the breakfast was unethical and inappropriate, and they treated us as if we worked for them.

A superb stay! Very clean and comfortable rooms. Great breakfast. Very friendly and helpful staff. Best value for money in the area..

Location and breakfast were great!

The shower curtain was missing and window didn't work in the bathroom.

Breakfast was wonderful, good variation and tasty. Room was large and spacious. Location not very central, but it was ideal for us. Good parking in front of the entrance.

The way thet treat costumer. So Warm and polite. Top italian experience.

Nothing. I liked everything. They have also parking. Great breakfast. Modern, clean and so big room. Perfect location.

Breakfast was ok just not self service

Hotel was across a road from the reception, no heating very cold staff said it was not turned on until Nov 15th ? people serving your with Breakfast that was strange, basic room no pictures etc just needs a bit more comfort items, offered a blanket to keep warm hotel was full so no lack of finance to put some heating on

After we booked one room directly contacting them and were told they were sold out the day before, I found a free room for that day on Booking so I booked it. I immediately informed them that we were the same people for both rooms and were told it wasn’t a problem. When we got at the hotel the staff, especially the hotel owner, told us that we had made a mess and that we shouldn’t have booked an extra night through booking. (Probably because they told us it was sold out. On top of that the night on Booming was 40€ cheaper than the second night we had booked directly from them). We definitely won’t be returning here, mainly because of the very rude staff.

It is located near the beach and has a swimming pool. Breakfast was good and the hotel was very clean. Staff were always friendly and helpful

There were no beach towels available.

Big room, clean

Terrible breakfast

Dinner, Location, breakfast, Kind Staff

Parking spot is not available at the location, altough mentioned at the hotel and on booking.Pool area could be batter with some umbrellas and towels which are not available

The hotel has a private rooftop pool with beautiful views of the sea and the nearby mountains. The location is a great starting point for exploring the sights (Pisa, Lucca, Florence) and natural beauty (marble quarries in Carrara, Apuan Alps, etc.)

The buffet breakfast was not self-service. Every day was the same, without the slightest variation, the complete absence of fresh vegetables was surprising.

Very clean, ideal location. 2 great pools.

Breakfast food just ok. Hotel more Expensive than other alternatives for same amenities

We really liked the place. Really close to a wonderful and clean beach where you can relax.

ROOM:Good, but the sanitary unit is cleaned with unknown cleaning agents. when you enter the room after cleaning - it is impossible to stay for several hours without opening the window. However, if your room faces the street, it will be difficult to rest because of the noise coming from the street.BREAKFAST:We were very surprised when it was forbidden to take any food by ourselves during breakfast! There is a dedicated waiter who puts what you ask for on your plate, but there is only 2 hours for breakfast, so there is a long queue! It seems that people still live here according to the rules of COVID-19 :DPERSONNEL:A VERY UNPLEASANT thing happened when we wanted to pay for the hotel in the evening, because we had a very early flight in the morning. We were almost sent to hell because it was already too late and only the watchman was left on duty for the night. The administrator obviously came to take the money, but I won't repeat all the rude words she said.

Great location,great kitchen,comfortable rooms.

There was no clothes rack on the balcony.

The bedrooms were well decorated and well fitted out, spacious bathroom and shower and a good size balcony. Reception area was good and the pool on the roof was good for a plunge.Reception staff very helpful.

For breackfast you had to ask a staff member to pass you bread, milk, croissant or cereal........... it felt like they wanted to limit the amount you took. Nothing was refused but it would have been easier and nicer to be able to select what you wanted yourself.

The high level of the staff professionalism. The room was very comfortable. The location is nice.

Good location, nice pool on the roof, pretty comfortable rooms.

Staff in the hotel is really rude and not helpful at all. Specifically talking about manager on the reception. The room had 3 chairs despite it was room for 4 persons, we asked for one more chair and were yelled on that its not possible cause the room comes with only 3. Additionally, we got yelled on again because we cancelled reservation of beach chairs (which are overpriced when you are booking with hotel, you can get it way cheaper directly on the beach). The breakfast is kind of buffet where you need to ask for every piece of food which we were not informed about and its not really buffet. We were pretty annoyed to go to ask every time we wanted something additional. Overall, really unprofessional manager. All the seasonal staff was all right, pretty nice.

great location, staff were helpful calling us taxis when needed.

No towels for the pool. Also we were told we were not allowed to eat or drink wine in our room. Which is odd for a room we paid for. I’ve stayed in a lot of hotels in my life and that was a first for me.

Spotlessly clean hotel, our room was cleaned every day. We had a huge terrace, which we weren't expecting but was a bonus! All the staff were really friendly, helpful and polite and really exceeded our expectations. For example we were rushing to check out a little late and they insisted we have breakfast even though we were late, and the night receptionist kindly filled my hot water bottle which I use for chronic pain. The hotel itself is in a lovely area, it has an infinity pool on the roof which we would love to come back and check out when the weather is nice again. Breakfast is abundant and the team really look after their guests. There's lots of choice for sweet or savoury and you can eat as much as you like. We love the area, we've also stayed at a more expensive 4* hotel down the road and in many ways Hotel Bracciotti is so much better. They offer excellent value for money, we had a wonderful, relaxing weekend and would happily recommend this hotel to others.