Hotel Xalet del Golf

Good location and parking

its just an average run of the Mill 3 Star Hotel standard

The location, the setup and the staff

AC didn’t work well, not clean enough.

The location is beautiful but room was tiny and pretty dirty. We found a lot sand on the floor, the surfaces were dusty

Location: The parking was right in front of the chalet.The reception was exceptional.

There are no options of halal food at all.The variety of food was limited.

Restaurant service was so good . Good service and good meal

Room wasn't clean. The welcome process should be improved.

We were happy to find a 4 star hotel, but ultimately very disappointed...

We were not very pleased with our stay! The pillow was very dirty. There was mold in the shower. We could not cool the room. The sink on the right side was stopped, the lever to allow it to drain was broken. We had to pull up the plug. I told the service agent, and she said ok.  This hotel is nowhere near a 4 star!

So clean and spacious.friendly reception

The location and the facilities

The price for the optional breakfast

Location and room space

Old fashioned furniture, no appliances (I.e. tea pot)

The environment. Nice staff.

The family room. On the positive side, it is very big. Decoration though is very poor, so not particularly cozy. It is a pity since with a low investment it could improve a lot. The worst though is that the room is in the last level and for the architecture of the building there are only some small windows close to the roof which make the room really claustrophobic.

Our stat was wonderful. The place is very clean. The staff is amazing. Lovely views, also the food was wonderful. We had a great stay. Nothing negative

We liked the outdoor facilities for entertainment like the ping pong table, futbol pitch, and basketball court. The very large tv in the room was great but the wifi signal was too weak. They could improve the wifi signal and it would be great!

There was no mini fridge in the room. The staff was really really dry and not welcoming at all.

Location was very good.

The staff doesn't speak English. The rooms are so close to each other which makes them very noise transparent.

The views and neighborhood is beautiful

We specifically requested a large bed in the booking because we’re traveling with a baby, they gave us 2 separate beds, which was pretty uncomfortable. There was basically no solution offered by the hotel and we were told that Booking shouldn’t give this option, because they can’t give any guarantee. If the error is made by Booking.com or the hotel I don’t know. But a little compensation for the inconvenience would have been appreciated.

facil check in and out

precio desayuno

Foods at the hotel restaurant were delicious!

The room was stinky, perhaps from the toilet.

Nice settings and hotel was clean. Staff very attentive. There was no food available at our arrival time but the bars staff happily provided sandwiches for us.

The restaurant was closed that evening and the bar closed at 8pm. I would have expected a 4 star hotel to cater for thier guests needs instead of it being like a Bed & Breakfast. There was 1 staff member on at breakfast who could not keep up replenishing the food items. We had a junior suite which was clean however the floor was damaged and a water stain on the ceiling. There had clearly been water leaking from the above apartment and the room was still slightly damp and had musky smell. Bathroom was very small. On our departure there was no reception staff at all.

Don’t trust the pictures and info on the web site. The pool is not connected to the hotel, it is open only 4 hours a day!, and was not cleaned. They have no equipment for fotball, basketball, volley ball or ping pong. They refuse to turn on the light on the evening… this is NOT a hotel for families! Puigcerda was a wonderful experience, but stay somewhere else..

It was well laid out and the rooms were very comfortable. Stunning views from the hotel overlooking a magnificent golf course. We ate at the Resturant and the food was absolutely delicious and staff were extremely helpful and friendly.

There is no complaints about the hotel

Location is great as well as the surroundings. Very fancy facilities and a big room, which includes an storage room to leave all your luggage and coats there.

We had an unpleasant experience at the snack bar due to the poor service. We were willing to try the restaurant and the wine bar but after this experience we did not want to risk it anymore.Breakfast would be OK if it was included in the price of the room, but at 16 Euro per person/per night is a bit disappointing.