Pensativo House Hotel

Staff went out of their way to make the stay comfortable and enjoyable

It was very noisy the evening that they had a wedding

It very clean, organized and the staff was professional and attentive.

Everything was perfect.

The drinks, the food and the terrace are superb

Staff, from reception to restaurant, are always very friendly and welcoming. The hotel is beautiful and very close to the central park.

cannot think of anything.

This house hotel is amazing! The grounds are absolutely stunning and very clean. The staff is welcoming, kind, and professional. Our friends got married here and the ceremony was excellent. The room was far beyond my expectations. Very spacious and ornately decorated. My spouse and I loved using the jacuzzi every night and there was complimentary cookies & juice in the lobby. Picturesque volcano views from the bar. 11/10 stay.

Spacious and quiet rooms, very serene and gorgeous hotel grounds, tasty breakfasts (and food in general), beautiful views of Pacaya, Acatenango and Fuego volcanos from cupola-studded rooftop.

On the high-end price wise.

View on volcano, beautiful design, comfortable room, location

The hotel is beautiful ? The decor, the design and the people who work there are all just beautiful ❤️. I loved the rooftop terrace bar and the wonderful seating area for meals. It was my first time in Guatemala and the breakfast had all of my cells excited ?

We didn't have hot water for our first day, so that took a little getting used to. The hot water did kick in the second day and we had a bit more joy in our lives!

The hotel is beautiful, it is spacious and has wonderful common areas. the view from the terrace is beautiful! it is a little longer walk to the center than other options but its ok (if it doesn’t rain and the streets flood). i think it is a little pricey but the room is worth it.

The front desk personnel can be a little bit more welcoming… also, the air conditioner can work better.

Everything!! The staff is amazing! The room, bed, bathroom was divine! The coffee in the room was delicious and excellent! The cookies everywhere. The place itself is filled with historical significance. The rooftop views of the volcanoes. And more!

There wasn’t anything I didn’t like.

Beautiful hotel, comfy bed, nice big rooms

Staff were not as welcoming as we’d had elsewhere in Guatemala and one of the nights we were there, there was a wedding on which meant loud music until 10pm.

the quality of the bed

nothing transparent about price, staff nothing polite and price doesn’t justify the hotel structure.

not much.

nice Building, bad combination of furniture, not clean

Great location, friendly and helpful staff. Check-in and check out was smooth and fast.

Room was not quiet. There was a wedding celebrated next to the room, so it was loud until 12am. Our door lock broke and had couldn’t get inside our room. Staff was friendly in getting support, but the repair took 30-45min.

Facilities breakfast, Percy amazing employee would arrange and take care of everything

Not great dinner, many members of the staff don't speak english

location, cleanliness, the place, it’s pet friendly

the restaurant it’s to expensive for the food, and limated menu

View from terrace on the volcanosBreakfast & FoodFriendly staffGood location

The hotel did not mention to us when booking that there will be a wedding (some part of the hotel would then not be accessible)No swimming pool

There are much better options in Antigua

The hotel is set up for events.

It was beautiful, in a great location and very well appointed

service

a swimming pool would have been nice