Hotel El Acebo

Our second time staying at Hotel El Acebo, great location, lovely staff, clean and comfortable room and the restaurant has amazing food. Highly recommended.

Everything was great.

El Acebo.is clean comfortable and the staff are very accommodating.The location is great v central but wasn't too noisy even at the front of the hotel. It was also extremely reasonably priced.

We would not return. No breakfast available, didn't know until the night before, with a long drive ahead of us the next day and an early start. It was not acceptable. The hotel is extremely tired and very basic. The location is very good and the staff were attentive.

You couldn't get more central. Right next to the cathedral and all the restaurants and bars

If l was going to be picky. The bathroom tiles made it look dated.

Location

The fact I was awake at 5 o’clock in the morning as they had a power cut So no toilet facilities No shower facilities

Great location, sparkling clean, wonderful details. The only thing was the mattress -- we found it too tough. But some people like it this way.

Wonderful quiet location in the pedestrian zone, with a lift to the 4th floor.

We chose a standard room, but it really is very small, with a small double bed.Tea making facilities somewhere in the hotel will help a lot - we stayed on their rest day, with no breakfast available, but there are nice cafe's close by.

Great town hotel, complete with aircon. Kept bicycles in rooms.

Clean room comfortable bed.staff friendly and helpful.

Could not get breakfast as restaurant was closed

I arrived via bicycle and the trails and bike paths leading to the hotel were amazing.The hotel was quiet, clean and in a perfect location central to the town. Very comfortable room and super friendly staff

I have no complaintsIt was a great stay.I will book again next summer.

Easy to check in, very good central location. Good value for money

Locatio, friendly, helpful.

Bathroom bins not emptied from previous.

A well run hotel in the centre of Jaca that I wouldn't hesitate to use again. Although the hotel is in the Pedestrian only centre of Jaca it was only a 2 minute walk to a quiet street where we were able to to safely park our motorcycle.

First, I want to state that I have tried to work with this property for a fair resolution and they have shown no interest or concern for my well-being and safety. I had been in contact with the hotel several times BEFORE arrival. Things you should know: 1) there is no direct car access to the hotel without police permission 2) staff is not available 24/7 3) there are 2 hotels within blocks of each other with the same “Acebo” name. NONE OF THIS IS MENTIONED BEFORE BOOKING. After booking you will be told this. I had written to the hotel to explain that I use supplemental oxygen due to injuries from Sept. 11th World Trade Center attack and needed to drive to drop off my luggage. This is when they told me I had to call the police to get access. Ridiculous. The police didn’t give me access. Why would they? I didn’t have a local SIM card due to work security limitations and they state they couldn’t contact me so it’s my fault. Horrible client service. I have ended up walking behind my ability and sleeping in my car because I couldn’t find another available room. At no point did they disclose there are 2 hotels with the name Acebo. I was told to go to the Calle Mayor. I went to that hotel, but it appears their hotel is actually on Echeverría. Also, horrible customer service.I have asked for a refund. They have refused and stated that it was my fault I didn’t arrive by their specific time (also not previously disclosed) and that they graciously waited even longer for me! Adding insult to injury.They knew I was disabled and yet have shown no concern for my well-being and safety. Bad values and character of management.

There are 2 hotels with same name and the property does nothing to highlight this issue. No direct car access without police permission.

Location

Unpleasant stuffy room with poor a/c and cheap bed furnishings so not much sleep

The front desk staff were very nice. The location was great. There’s a good coffee shop downstairs.

The room had a skylight that opened, but no other window. It felt a bit box-like.

Clean and friendly staff.

Booking.com states there is parking at the hotel, there isn’t. Parking is available at a secure public car park about 300m walk from the hotel, at a reduced rate of €17 for 24 hours.

Perfect location in the centre, great value for money, the rooms were clean and comfortable.

Nothing negative to report.

Location, the staff were nice.

Run down, not pet friendly at all, not comfortable for skiers, the heating system was bad.

Excellent location. Quiet. Great value for money.

No tea and coffee in room. Had to ask for blankets ( the beds just had sheets on in late September)