Universal Hotel Marqués

Great atmosphere, welcoming staff, and amazing views.

Nothing at all everything was perfect.

The rooms facing the sea have an amazing view of the sunset and surrounding beaches. The small beach next to the hotel is nice and not too crowded on a generally overcrowded island. On the other side of the hotel, you have sandy beaches stretching for kilometers. Breakfast was ok. The staff was very nice, helpful, and friendly.

Breakfast starts at 8. Expect to wake up every day between 8 and 9 by the sound of guests slamming their doors, along with the sound of furniture dragged on the floor by the cleaning crew and / or guests. Mattresses started to form a hole in the middle section. There is free public parking, but it may be a bit of a hassle to find a free spot at times.

The room was spacious and clean, friendly staff, hotel location is ideal for those seeking to get out of the city, nonetheless, the hotel is walking distance from a number of good restaurants , local bars and shops. Excellent location for families with children.

Over the weekend and during beach peak-time parking could be a bit of a hassle.

The location is excellent, right on the beach. The hotel offers all the facilities you need for a great holiday. My personal highlights were the breakfast, the pool, and the restaurant at lunchtime. There’s also a buffet option for dinner, but without a doubt the beachfront setting is the hotel’s strongest point.

The room décor could use a refresh, as it feels somewhat dated. The mattress was also quite firm, which made it difficult to rest comfortably. Although it’s listed as a four-star hotel, in my view it leans closer to three. Still, the fantastic location is without a doubt what helps it uphold its standard.

Only great thing about it is the location, right by Es Trenc and close to other great calas

Needs renovation urgently, definitely not a 4-star hotel, more like a 2-3 star. First they say they have parking but only have few spots that in high season are difficult to get (saw 4 other guests with same problem during the day of my arrival). Second, the room is good in space with balcony but had a smell of cleaning products (not in a good way), the beds were old, too stiff, the double bed is two separate put beds together, only provide one bad and low pillow and bathroom small. Finally, the breakfast was OK, but since there is a lot of people due to the size of the hotel, some things were bad (e.g. bacon not cooked well, ramon was a bit yellow and looked old), but still had a lot of options for breakfast. Staff in the reception was a bit rude during our check in. Since it was high season, the city was very full and was difficult to get parking, given the hotel didn’t give us a spot.

Location was perfect and in a calmer area of Mallorca. The beach that’s just off the hotel is stunning! Can walk to Es Trenc. The staff was lovely and super helpful.

The hotel needs a MAJOR upgrade. It’s quite old, beds were incredibly hard, one pillow, AC didn’t work properly, and rooms need some attention.

The location, the facilities, proximity to Es Trenc, the view... Everything was perfect.

Location - very close to Es Trenc beach, one of the most beautiful beaches in Mallorca. Also very close to the bus stop, so you can get everywhere from there.

Hm, there are few. We stayed for 14 days. Like in every other dinner we found a hair. I was not able to finish my meal. So it was very unpleasant and disgusting.Also guests next to us also did complain about hair in their meal sometimes.This shouldn't be repeated and kitchen stuff should be notified about higher hygiene.Plus there was not a large choice in variety of foods.

Loved the location with the views, and the staff were so helpful.

There was an unpleasant smell in the air as we got out of the taxi. Getting Uber and taxis is super difficult. It is better to rent a car.

The sea view

Terrible! Groups of noisy teenagers. Don’t book this hotel if you don’t want teenagers playing football in the corridors and banging on your door!

Great location, great views, fantastic food and very pleasant staff.

My Personal experience of Paradise – 10/10 Stay!This review is based on my own personal experience at Universal Hotel Marqués, where I stayed for a full week — and I can honestly say it’s been one of the best holidays I’ve ever had.As it was still early in the season, the hotel, town, and beaches were beautifully quiet and peaceful — just how I like it.Reception:From the moment I arrived until the day I left, the reception staff were consistently friendly, attentive, and helpful. Nothing was ever too much trouble. I had a minor personal issue with my original room, and when I requested a change the following morning, it was sorted without hesitation. I paid a small cleaning fee for the room switch, which was absolutely fine by me. The team was amazing and truly made my stay unforgettable.The Rooms:Walking into the room, you're welcomed by a bright, airy space, tastefully and minimally decorated. I had a double room with a large balcony — perfect for soaking up the Mallorcan sun and sea air. The bed was super comfortable, although I didn’t spend too much time lying in it — too much to enjoy! The shower room was spacious, with a decent shower (easily big enough for two) and good storage for clothes. Overall, the room made for a very comfortable stay.The Restaurant:I only had breakfast included initially, planning to eat out in town for dinner. However, after seeing the dinner buffet on the first night, I chose to eat at the hotel every evening. The variety was impressive — not much change day-to-day, but so many options that you wouldn't need to repeat a dish in a week. Mostly healthy choices, too, with plenty for kids. The restaurant staff were fantastic: friendly, helpful, and offering top service every time.The Location:Perfect for a beach holiday, but also ideal if you're into outdoor activities. I noticed lots of sporty people around — cyclists, runners, hikers, and swimmers (there’s an Olympic-sized pool nearby).

That I had to leave to go back to reality..

Great polite customer service , from reception to the bar staff, really polite and friendly and proffesional !Mostly clean and confortable roomsView is just amazing (we had delux room on 6th floor with sea view)Breakfast is one of the best ever, tons of choices and good quality food and drinksLocations is great either you want beach or walk to cityParking was free along side of road where was not problem to park at least not in february

Bit of mould on roof above bed (not too much but had to be fixed its lowering rate of this great room. Plus it hasnt been cleaned that good but overall its acceptable. (It happens)Climate didnt work even if its february in room was only hot air (plus sun was hitting room which made extra hot/less breathable inside) and pretty much without fresh air / only option was to keep balcony doors opet but it was too windy.

Superb location, great facilities (pool, rooms, bar, restaurant...), quality food and very professional and welcoming staff 10/10 overall. We'll be back for sure.

Location was excellent even though we were there in Late october & everywhere around was closed.

We requested a sea view room that we were charged €80 extra for - when i got to the room it was not a full sea view it was half street half sea view so after paying €80upgrade the next morning i requested to move to another room with a full seaview looking out to sea & I was charged an extra €40 to clean the room we first received also access to the beach is very tricky as you have to walk along an eroded pathway and cling onto the wall

Great location, close to the beach, great selection of food. Very helpful reception staff.

Pool sun beds being reserved and not used.

Location is amazing right on the beach! The staff is super kind

Rooms walls are very thin you can hear everything from your neighbors. They ask a depositi for everything even to borrow a hair dryer. Very strict with rules eg you can't have breakfast outside in the terrace the waiter start screaming at you like you were at school... the bar opens only when the breakfast is over so you can't have a decent espresso with your breakfast.

Good location with nearby beaches. You deive around nearby the property to find a free parking space.

Don’t ger a room nearby staircases: the staff starts to clean staircases very early and you will hear all the noises from the cleaning.

Very friendly and helpful staff. Allowed us to use the courtesy bathroom on our last day to enjoy the pool/beach while we awaited our flight time.Located right on a beautiful, unspoilt beach - one of the nicest (if not the nicest) we saw.Also really liked the zero plastic / refillable filtered water stations.

Excellent location right on the sea, beautiful view on the beach. Access to the beach right from the hotel with just a few steps. Very good breakfast, big buffet with a very wide selection of salty and sweet foods, fresh fruit, freshly cooked eggs and pancakes.

When we arrived we were given a room on the 1st floor right above where the deliveries are made early in the morning, needless to say that was not a nice way to wake up. Fortunately after complaining we were given another room the next day, this time on the 3rd floor and above the pool (which closes at 8pm) - excellent. There was no curtesy set in the room... no shower cap, no body lotion, never seen that in a 4 star hotel!