Hotel Ciudad de Ponferrada an Ascend Collection Hotel

It was very clean. The room seemed new and was huge. Bathroom was large and very clean. The hygiene products they provide are very nice.

Front desk staff were very friendly. Hotel looks very new but seemed to be quite empty. The breakfast buffet was good.

The location seems to be poor. We couldn't get a taxi from the train station and had to walk to the hotel. Maybe because it was a Sunday, the town seemed to be deserted. We didn't find any restaurants or stores nearby.

It is modern and the staff were very friendly.

Although it was modern and comfortable, there were some stain on the wall next to the bed that should have been cleaned!!

Very clean new hotel rooms nice. Easy but good 20 minute walk into the old town by the castle. Underground parking for our bikes

No problems with our one night stay.

Well located near motorway for our return trip home.

A ‘business’ or ‘conference’ hotel - but in effect that didn’t bother us.

Very clean comfortable friendly and a good breakfast and Motorbike friendly

Couldn't fault this place. Booked on the day, at last minute. Greeted by a friendly receptionist and all of my questions about where to eat etc were answered effectively. The hotel location is a little out of town, but only about 5 minutes drive. The bonus is private, secure and free underground parking. Breakfast was also great - a really well presented and complete buffet.

The property was modern and easy to navigate. The buffet breakfast was exceptional with wide array of breakfast options. The staff was very helpful and courteous. We are walking the Camino, and the hotel is about a quarter mile off the route, but that just meant we got a really quiet, good night’s sleep.

There wasn’t anything we disliked. It’s a very nice hotel. Highly recommended.

Very friendly staff and a nice room.

Very hot in the hotel and it takes long to cool down the room.

Space , parking ample free, Breakfast , easy connection to town although at the fringe . Fast conjection to highway . Great shopping center on foot 5 minutes.

One could argue lack of character , a bit like an office town . This is a practical choice and it does it right amply.

Modern, clean, very functional. Excellent for a two night stay

A bit outside the town. You must be able and prepared to walk

Nice, clean hotel with parking (extra). Very near historical center (walking distance). We parked on the street in front of the hotel as that was a cheaper option.

New, good price

Location far from center. Cold environment.

The staff were very friendly.Good value for money.Clean and comfortable.

Big modern soulless hotel, but served the purpose, Very secure parking, only 20 minutes walk from the castle, old town area. Quiet location, easy to find.

Lack of character, but wasn't needed on our trip.

New room, large and confortable, gentle staff.Breakfast with quite different choises

Hopefully it was only for the night of my stay, but the restaurant was not open and only after taking a seat they informed me about the impossibility to serve food before 9.30.

Easy to find and within walking distance of bars and restaurants

The surrounding walkways and outside spaces need a good weeding.

After a long drive we arrived at this quiet and perfectly located hotel, a great base for exploring the area.Our room was nice, very comfortable, clean and spacious with a view of the nearest park. The staff was nice and helpful, the fact that they have their own parking places in the apartment complex parking a great advantage. They also have a restaurant and a bar. This time we chose to explore the city.Would return and recommend it!

Nothing, everything met our expectations.

the rooms were large and the location quiet.

the breakfast buffet was very simple.

Great location, within minutes walking distance from shopping centre of restaurants and bars. Lots of free on-road parking very close to the hotel.. Very friendly reception and cleaning staff. The bedroom was clean with comfortable beds.