Imperial Heritage Hotel, Valamar Collection

The location was key, since the hotel was in walking distance of the old town and the main beach, but it was secluded so it didn’t get the crowds that the other hotels had.

The rooms didn’t have some of the necessities you would consider basic for a luxury hotel. The air conditioning didn’t work in one of our rooms, and the thermostats were locked to prevent guests from turning it down. The hotel only provided two towels per room for bathing per day, and they only allowed one towel per person/per day for the pool or the beach. The rooms didn’t have espresso coffee machines, and when I asked about it, since I saw it in another room, the staff said that these coffee machines were reserved for V level rooms. We booked two upgraded expensive suites at the hotel, in addition to another room, and a coffee maker came standard at the other hotels we stayed in throughout Croatia. The employees at the front desk were very helpful, but they were limited in what they could do to make our stay better. The employees at the restaurant or bar were helpful depending on the employee - some would ignore your table and wait for another server to attend to you.

It was very beautiful and comfortable hotel, great variety of food selection...staff was really friendly and nice to us although we stayed just one night.

The best breakfast and dinner that we've ever seen. Wide variety of meals.They have a cool shuttle to the beach.

Location was excellent. Staff was helpful and friendly. Hotel grounds are stunning

The amenities and the staff were always pleasant and helpful. Marko, especially was of tremendous assistance in helping organize a taxi to take us to the ferry port in Prinz. He also made sure we had lunch boxes to go when we left.

Nice pool! Kind staff, nice rooms.Andrej

Good location, delicious breakfast, comfortable beds. The staff was very skilled and helpful.and would like to thank to Monika from the reception for the friendly service.

Everything was excellent.

We have stayed in this wonderful hotel for 3 days in mid of August. Beautifully mantained gardens and all facilities. Rooms contemporary and elegant, HK services superb. But the best part is amazing smiling staff in all areas. Special thanks to Grande Mare at reception and Ema. Also Petar top man and Marjan are super stars at concierge. All the team in restaurant service and chefs are great and fun to chat with. Shout out for Dora. Bar has a nice selection of gin and monsieur David is there to help you :)Mr. Dumic very well done for running such an amazing hotel!! thank you All and hopefully see you soon

There should be fresh squezed juices for breakfast included

Clean big room, very comfortable bed, good food, profesional and friendly staf, close to town, parking

Position, staff, food…

Very good breakfast, beautiful, clean room and a nice view to the old part of the city

we were very disappointed when we booked a deck chair on the beach and canceled the reservation the same day. On departure, despite the fact that it was canceled the same day a few hours later, they also counted the reservation!! It is very unfriendly and disrespectful to guests!

Helpful and kind hotel staff. Delicious breakfast and brunch. Pleasant athmosphere. The hotel is near to the old town. Easy to reach the beaches from the hotel.

We spend 5 nights in this hotel by the end of august with our dog and we loved that. It has definitely exceeded our expectations. It is even hard to say what was better - spacious room with the large bed with good mattress and so soft pillows, bowl and toy for our dog :-) The breakfast was excellent - great offer of cold and warm meals, local cheeses or hams, olives, so much of fresh fruits (fruits salads as well as various berries etc), there was selection of about twelve milks - I think that speaks for itself. I really think it was one of the best breakfast offers we have ever seen. In the price there was also included afternoon drink (coffee, prosecco and small snacks) which was very nice. We have not used the hotel shuttle (car or boat) to the beach as we went to dog's beach, but it was also included as a service, which is surely useful.We also recommend the hotel's a 'la card restaurant, we dined there twice and both times it was an experience. Have a tartar biftek, if you need an advice.Also the location is great - just couple of minutes of walk from old town and if you have a dog (or you are a walker) there is a lovely park just next to the hotel as well.

Outstanding breakfast!!!! 7-13 available including lunch. Big big variety and very high quality. Best ever had!Location directly at the city centre and the park was very nice.

They did not answer to my questions upfront how to get there. So journey was challenging.Online check in ment that I did not receive any info and the app was not helpful.It was (möchte gerne) „Schickimicki“ (Instagram poser) we did not like for the vacation. More relaxed visitors would be great.

I liked the room, very big and comfy, the bed was very comfortable to sleep in, i liked the pool area, the restaurant, breakfast and lunch. The staff was very nice and polite especially Ema from the reception.

The balcony was way too small to accomodate two people in the same time, maybe if the terrace furniture was a little smaller (the table in particular) and the guys from the pool bar staff were a little dismissive of my needs and they gave something else to drink instead of what i specifically ordered and they were a little too fake smiley, but overall was ok.

Location, friendly staffReception always helpful

Very very small bathroomSmall roomCleaning personal not good

This is the best managed holiday hotel that i have ever visited. The breakfast with brunch as they change constantly their food offer, the aperitivo at the bar around 5 pm, well prepared tennis courts, fitness studio, friendly staff…i could write a whole PhD on it :) Take the boat taxi that is offered by the hotel…captain Marin is the soul of this Island and a great value add to the hotel. At the bar Jovica is the master in mixing the drinks with a great smile on his face. The hotel let us stay at the pool after check out, which is a great sign of hosting. All in all, we had a lot of fun staying at this hotel and would recommend it to anybody who wants to explore Rab

plenty of seating both in the shade and in the sunshine happy hourbrunchhelpful staffplenty of sun beds and access to towels for the pool

The hotel and place were very nice. The food was nice, especially Istrian sausages.

Room service was not performed every day. Some food in the restaurant was not cooled, missing a food cooler. How is that possible in a 4-star hotel??

The pool area is perfect (comfy sundecks, pool temperature, pool bar. Also the breakfast and the brunch were great. The best of all is that the hotel is in the woods so it’s peaceful and quiet.