Hotel Palü

Breakfast was great. Staff friendly and very helpful.

Sauna was busy

it was very clean and a great alpine feel. The bus passes were usefu. Views from my room were lovely

I’d say it’s a bit too expensive for what it is

Everything was perfect, the location is very close to St Moritz, the hotel restaurant is wonderful. The breakfast was perfect, the receptionists were wonderful, the energy in the hotel was wonderful, I'll be back again.Just perfect.

Everything.

We loved the spa area, it is small but definitely enough to relax after a day of hiking. The rooms are large and comfortable, with a beautiful view on the mountains around. The staff is nice and very helpful, and the food at the restaurant is *chef's kiss*

Friendly staff, clean, free wifi, free public transport pass, free lift pass, free sports gear washing every day

Food options limited if staying a whole week

Very spacious and clean room with a nice balcony. Excellent restaurant with great breakfast buffet and delicious evening menus. Very friendly and helpful staff. Small but great spa area.

Fresh food, amazing dishes and a superb international breakfastIn-house SPA, cosy, clean, ideal for a rest after hiking at just few steps from your roomTop view rooms are... Definitely top!! ?All staff is super professional and friendly, ready and keen to offer advices one could need

Have nothing to claim in this section

Great value for money. Very friendly and helpful staff. While there is no electric kettle in the room, there is a possibility to get hot water in caffe, during breakfast. It's also worth mentioning delicious bread that one could get for the breakfast. I could recommend the restaurant in the hotel, they have an amazing grill menu!

Mostly related to transportation. The closest train station is Surovas. However, it's a bit difficult to get to the hotel from there as there is a spot, along the road, without the sidewalk. There is a bus stop right in front of the hotel, but keep in mind that catching a bus after 17:00 could be a problem.

good location at the edge of Pontresina and great access to the good slopes in the Bernina pass. Hotel is quiet with good facilities and a great restaurant. lovely staff.

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surprisingly good.. nice rooms and facility. 15min walk from bahnhof .. so each reachable with public transport..

it was all great

Conveniently positioned between Val Roseg and Mortarach, few steps walking distance from the centre of PONTRESINA. Very friendly and professional personnel, good food, rich breakfast. Also the SPA, amazing and cosy. Excellent clean

Service could be improved providing a minibar in at least top view rooms as well a boiler, for cup of tea or coffee... Which normally one would prefer to enjoy from the amazing view of the room, instead that the bar.

nicely refurbished interior, wellness area in good shape, restaurant and bar area elegant and modern, great ski room with waxing stands. staff is very friendly and welcoming. excellent service for dinner.

no complaints

Friendly staff. Nice restaurant. Decent wellness center.

Staff, everyone. Professional, friendly, do they best and more to make you feel comfortable and special. Food: amazing breakfast (International), many options for dinner, always fresh and tasty. SPA: OMG :). Position: forget about your car, you're between 2 great valleys, Roseg and Mortaratsch, 10 to 15 minutes walking (hey, you're here for hiking anyway!). The view: I've opted for the Top View room, it totally deserves its name.

Nothing negative here. Just consider you won't find a kettle and tea/coffee in your room (though I strongly recommend you take few steps down to the bar), not all the rooms are equipped with a bidet, and staff speaks basically German and Italian (my impression is that's the standard around here though)

The breakfast food was absolutely the best I had into my 2 week vacation. Lots of options and fresh!I received a call after the reserve confirmation from the hotel desk. They informed me that I would be switching rooms half way through my stay without a given reason, nor did I ask for the reason. Instead, I was given a 10% discount and bags moved for my inconveniences. The first room wasn't ideal because it was the closest to the highway and traffic was noisy. It's unfortunate that it was built so close to the highway. The second room was much better since it has a balcony and on the back side of the building.

I received a call after the reserve confirmation from the hotel desk. They informed me that I would be switching rooms half way through my stay without a given reason, nor did I ask for the reason. Instead, I was given a 10% discount and bags moved for my inconveniences. The first room wasn't ideal because it was the closest to the highway and traffic was noisy. It's unfortunate that it was built so close to the highway. The second room was much better since it has a balcony and on the back side of the building.

Peaceful location, a short walk to Pontresina which is a very quaint and quiet area compared to St Moritz. Not mentioned on booking is that you get a engadin card good for all lifts/train in the area—must pay for bike (if you’re a biker, it is a half fare for bikes). The breakfast was incredible!

My one complaint is that we arrived later in the evening and apparently because it was Monday they wouldn’t serve us dinner (only for those who purchased the half-board option). Lucky for us we are familiar with the area and actually found what might be the best pizza in the area.

Nothing good about this place.

Customer service appalling, do not visit this place. Rude and unaccommodating. Stay away.

Sauna & Food

Nice hotel, super breakfast

Everything was fine, particularly the excellent breakfast.

A bit more choice on the restaurant's evening menu would be good.