Radisson Collection Hotel Old Mill Belgrade

Very comfortable and spacious room, very good breakfast, friendly and supportive team of the hotel.

Clean, good location, comfortable bed

One lady at the reception. She spoke to me in a bad mood and was not nice at all

First class hotel. We got the suite, and it was great. Spacious and well designed.Location depends on your needs: It's not in the center, but easily accessible by taxi.Breakfast is exceptional: A great variety of anything you could think of. Dining room is very comfortable and nice.Coffee machine and kettle in room.

Nit: Only one towel hanger. Would be nice to have two.

Location

Unfortunately, the experience fell significantly short of what one would expect from a hotel of this standing.From the first day, basic housekeeping standards were not met. The toilet showed visible stains left from a previous guest, suggesting that proper cleaning and inspection procedures were skipped before my arrival. Throughout my entire stay, housekeeping failed to refresh the in-room bar area or replace the complimentary water bottles for the coffee machine. Used glasses with half-empty coffee remained untouched for all five days, indicating that either cleaning routines were ignored or poorly supervised.Additionally, the shower drain was clogged, requiring me to report it before maintenance was sent to address the issue. These are basic operational elements that should be proactively managed in any hotel, particularly one maintaining a four-star standard.What was most disappointing, however, was the defensive attitude from both housekeeping and front-line staff when these issues were raised. Rather than acknowledging the concerns and seeking resolution, staff took the position that the complaints were unfounded—despite the issues being visibly obvious. This lack of accountability is inconsistent with the principles of hospitality.Equally concerning, management did not offer any alternative solutions, such as a room change or gesture of goodwill, after multiple complaints. The overall response suggested a lack of experience and leadership oversight across several operational areas, including housekeeping, guest relations, and management escalation procedures.A four-star establishment should not simply rely on branding; it must consistently deliver the experience that supports that rating. Cleanliness, responsiveness, and a guest-focused attitude are fundamental—not optional—components of the hospitality business.

I had an apartment with a city view. Warm, clean, modern, very nice! Also the balcony was spacious, perfect to drink a wine and enjoy the city view!

Everything was perfect so I don't have anything to complain!

EV charging station, location, breakfast and comfortable beds

Room cleanliness

The bathroom sliding doors and the glass wall were a defigner flop. The door was hard to open and was damaged. The glass wall did not offer privacy and the curtan was stained. The shower tiles were mouldy too

Great personnel after a bad first impression due to difficulty to find

Initially unable to find on GPS

Amazing place, superb design, professional and friendly staff

Window insulation in the rooms isn’t up to standard

Very uncomfortable beds!

The additional beds for the kids were very, very uncomfortable. Your Family room option is not suitable for a family!Also, water bottles were not re-stocked every day and the minibar was empty.

My favourite hotel in Belgrade! Helpful staff and very comfortable rooms!

It is not very close to city center or restaurants/bars. No pool nor spa

I liked everything. Comfortable, clean, tasty and beautiful.

Great location, excellent breakfast, very comfortable and very clear room.

Beautiful contemporary design respectfully integrated in the Old Mill remainings

One type of pillows. Way to soft and thin

This is simply a wonderful hotel. Amazing design, great location, great parking, amazing breakfast, even more amazing lobby bar with very smiling staff, something I liked - in the lobby you can smoke and there is great ventilation. I think this is the best hotel in Belgrade and we will visit it again at the first opportunity.

The hotel pleased with its comfort.- Firstly, we were settled early, without additional payment.- Very beautiful interior in the rooms, even in the standard. There is a lot of space in the room, there is everything you need to accommodate two people. Excellent panoramic Windows, a bed with a comfortable mattress/pillows/blanket. There were questions about the glass partition in the shower, but in general it is completely closed with roller blinds. Good pressure in the shower.- A very beautiful entrance group, in an old building, a beautiful combination of futuristic furniture and old brickwork. On the ground floor there is a lounge area with a large number of seats and tables with sockets, it is convenient to work. The restaurant was also pleased, excellent breakfasts, the table is not very large, but everything is fresh and delicious. You can also have lunch and dinner here, the cuisine is of decent quality.- There is a sauna with a fitness room, also quite comfortable, it's a pity not very large, especially the sauna.

- The biggest disappointment is the Internet, it was very slow both in the room and in the lounge area, it was difficult to call up, the connection was extremely unstable.- Lack of renewable water. Only for an additional fee (- Bathroom accessories, such as cotton pads, have not been updated either- There was smoking in the bar, of course, this is normal for Serbia, but still the hotel is about the comfort of all guests who do not smoke, including.- The room was not prepared for two, the second set of slippers and a bathrobe had to be requested at the reception, although the room was booked for two.- At the weekend, the cleaner came at 16:00, which was also a little strange.

Very friendly personell. Always welcoming and professional, always service oriented. Big room, great breakfast. Very nice restaurant for dinner.

Couch on the room seems old and could use a thorough cleaning. TV signal unstable.

Everything. Really nice hotel. Booked a Family room for 3 adults for 70.3 Ironman Belgrade. Was perfect, great size for 3 people, 2 bikes & all our kit and very comfortable.

Design, location

room service — for example you need to go on your own to the bar to bring wine glasses, you cannot ask room service to bring them

The building is wonderful, and the architecture and design are exceptional. We chose Radisson in the hope that we wouldn’t go wrong and would have a stay that meets our expectations.

The entrance to the hotel is a bit hidden, and the passing tram lines are a discomfort. The rooms are in need of renovation. We stayed for two days, booked through Booking.com for a price of €257.70, but were charged €375 at the reception. They said they blocked this amount only as a guarantee and that the Booking.com rate would be charged when we checked out, but that didn’t happen. In the end, we received an invoice for €375. I didn’t argue the issue at the reception, but this is something that has never happened to me before. Also, on the second day of our stay, we requested housekeeping. The cleaning lady came, left towels, made the bed, and left. The tea, coffee, water, sugar, etc., that we used were neither cleaned nor replaced. The bathroom wasn’t cleaned at all. The room was far below Radisson's usual standards. It is what it is.Aside from that, Belgrade is beautiful, and the staff was exceptional! A perfect 10 for the staff.