Mercure Belgrade Excelsior

The room is just right for solo traveler. Not too small, not too big. Also accommodate all the necessity. The staff are so friendly, helpful and considerate.

No bidet

The staff was extremely friendly and they're definitely a highlight of this property. They were kind and helpful in every interaction - from letting us grab a few more items from the breakfast buffet even after they had already started taking it away to arranging a taxi to the airport for us on our last day.The room was great. The bed was comfortable, the AC worked, plus the other little things that made all the difference (a mini fridge, a kettle and some mugs/spoons..).The location was also good. It's a short walking distance from the city center and a midpoint between different places in your usual sightseeing list. There were also plenty of essentials near the hotel (a supermarket, lots of coffee shops, etc.).

The only thing to be mindful of is the elevator/lift situation. It only carries up to two people at a time (or only one person if/when you have your suitcase with you). I was a bit wary of it so ended up just taking the stairs every time (but we were on the 6th floor, so it wasn't the best).

The hotel is located about 15 min from the busiest streets,so the location is really good. The staff is nice and overall stay was really good

The only major downside was the air conditioning-it’s is very old and incredibly loud,even when it’s turns off! So I suggest bringing ear plugs with you. We were offered to change the room but the problem is in every room. But overall very good hotel

The Staff at the reception was unexpectedly amazing. His communication skills were remarkable, explained everything that is only relevant in an orderly and a clear manner. The property was improved from my last stay, the air-conditioning in the room was better. Defiantly coming back and recommending it to others.

Excellent location near to main city attractions, nice & equipped rooms (this time small but cozy on 7th floor), restaurant and bar available inside, super-helpful and friendly staff.

Reaching and then using of elevator may be problematic with big/heavy trolleys.

Location is perfect, the room was clean and big. There is a big public parking nearby.

This is definitely not a four-star hotel. The breakfast is poor, there were no bathrobes in the room. The breakfast was for a three-star hotel – at most. I've worked in the hospitality industry and I travel a lot, so I know what a 4-star hotel should look like. If you try to connect to wifi, you find out that you can get a free wifi connection only if you become their loyalty program member. If you don't want to do it, you can get a free Internet access only for 24 hours and have to re-connect every day.

The staff were very friendly and helpful. I had a small problem in my room the first night and when I told the receptionist, it was fixed right away. We had dinner at the hotel once and the waiter, Misha, was fantastic. (The food was good too!)

The lift is tiny (it only takes 2 people) so it can be quite a wait at busy times.

I was upgraded to a larger room, staff were extremely friendly and helpful. Room was comfortable.

Odlican prostor. Blizina. Cisto. Super zaposleni.

Malo deru sa cenama hrane, ali Boze moj

Great hotel! It is located in a nice, quiet place and even meetings at the government house do not interfere))))!!! The rooms are clean and well cleaned!Very beautiful views from the windows!!!

There is a tea and coffee set in the room and if the coffee capsules are changed normally, the tea bags are not brought, there is only one green tea bag left, it will be one, and two people live in the room and not everyone drinks green tea!!!!! You probably need to buy tea yourself- then write that)))))!!!!

All perfectly done, comfortable spacious and near all nice restaurants and pubs

Very good location, spacious and well-equipped rooms, super-helpful staff, nice breakfast

Hope the maintenance works will be completed soon)

Hotel was easy to find. Location of the Hotel is close to many touristic sites. Staff were very helpful. Even though we travelled during winter hotel temperature was very good for stay. Staff were exceeded my expectations.

We rented 2 rooms. In one of the rooms toilet and bath separated and toilet was so small to fit in. Elevator is very narrow and it's not allowed to use 2 person. We faced little bit difficulty to eat during breakfast due to limited selections. We drink coffee and cups were stayed in the room for 3 days so the cleaners were just tidy the bed and leave. Some of the guests faced "hot" water problem during their stay but we did not face any.

I like the breakfatst fast delivery and specially SMILY TOST Machine they make my day :)

Great location, beautiful views from the room. The room was very spacious and comfortable as well. Quiet surrounding, though in the center. Helpful staff.

Everything was fine and to the expectations.

The place was spotless and very well located. Rooms are spacious and there’s everything one might need. Breakfast had a good offer for different tastes.

Everything went well, the reason why I didn’t rate 10/10 is because I felt some “atmosphere” was missing.

Location was great, also it was very warm inside, while a heavy snow outside. Very comfoirtable.

Elevator is pretty small, so sometime I needed to wait for it for a long time. Just 2-person-size elevator for 7 stairs.... Bigger one will not fit into such old building, I suppose

location is good. central to most of everything. Room is a little in a small size but expected. Only one elevator for max of 5 persons and it had a mind of its own.

long wait for elevator if a group comes in

Excellent location, beautifully decorated, large, comfortable room. Pleasant and very helpful staff

Free upgrade to a premium room with free minibar and even a personal note.

Upgraded room had an issue that maintenance couldn’t fix (it was a Sunday), new room was incredibly hot (29C) and the AC couldn’t handle it. Only in the next morning the temperature of the room was good. (22,5C)It was almost impossible to sleep til early in the morning unfortunately.