Pousada Forte Horta

Location and pool were both great.

Everything is old and dated. The food was not very exciting. The room was small and not very comfortable. Even the linens seemed 20 years old.

The staff was very professional. The service was exceptional. The breakfast was great and we had one of the best dinners of our 10 day trip was at the hotel.

Can’t think of one thing.

Perfect location and the view from the veranda was absolutely spectacular.You are in walking distance from all the great restaurants

The hotel is beautiful and they upgraded me and put me in a beautiful room with the most wonderful view.

They have music in the lobby that is very loud! I could not sleep for a long time! They should not have music in the lobby.

A stunning and well-preserved fort right in front of the sea with spacious and impeccably clean rooms with private balconies, an outdoor swimming pool, and a delicious breakfast with local products from the Azores.

Center of town. Location is excellent for boat or diving trips. Small historic property.

Rooms facing the back (not sea view) are very small. Sea view rooms are better. Breakfast is nice but could be improved. Did not offer early check in.

The views were stunning especially from our room with sea view.I liked the location, my family was fishing everyday and I loved seeing the boats come in from my balcony and going to the harbor to greet them. The balcony was where we spent evenings playing cards and having drinks overlooking the harbor, that was perfection!

We would have liked some service at the poolside. It is such a beautiful spot but there was no one available to offer any snacks or drinks. I feel like the hotel has a huge opportunity to make that experience much better, even have some soft lounge or localized music by the pool would have been lovely and relaxing.I think the lunch and bar business could multiply 100 times if there was more effort to grow that business. As a former restaurant owner I noticed many people stop to look at menu and then walk inside and there was no one around to offer them a nice lunch experience or to simply stop and have a drink. I felt like they lost many customers due to this. Maybe this is the way the business wants to operate but I saw such massive opportunity and because the hotel is so special I wanted more for them.

We loved the hotel. We upgraded to a room with balcony and seaview, it was beautiful with view on Pico. The staff was very friendly and helpful.

Working air condition, large room with a great view.

The location was great over looking the marina and fairly central. Short walk to some nice restaurants and bars. The staff were all very friendly and nothing was to much for them.

Pool opening times could have been a little later especially as it was still in the sun.

The location in Horta overlooking the marina.The outside pool area.

Lack of balcony for some rooms.Lack of bar/cafe facility during the day (bar does not open until 1930) and no service around the pool area.Very limited selection of dishes in the restaurant (two!).

Very friendly staff and great location in downtown Horta. The rooms on the road side are relatively small, but comfortable. Bathroom has all it needs, but is likewise relatively small. Some maintenance may be carried out.

The (excellent) downtown location comes at a price: good night rest is not guaranteed when a festival of sorts is organized on the village square right next door. We had three nights of blaring music until 2AM in the morning. Very good ear plugs are a necessity in such a case and even then it is not easy to block out the noise.

We first had a normal room, but these were really a bit small. For 50 Euro a night extra we got a suite, which is like an apartment and has a separate bedroom and a big balcony. You have a spectacular view on mount Pico and the harbour. The staff are very nice, the building is an old fort and the entire feeling is one of a Spanish Parador. To be honest, I believe this is one of the few luxury hotels on Faial (but I did not visit all the others:)). When you leave, there are plenty restaurants and bars in walking distance. The restaurant of the hotel is also very good, but the menu is very very short and did not change during our stay. We got a later check out without trouble.

We were in the low season and there was no service whatsoever during the day, except I guess at lunchtime. But as I said, there are pubs across the street. I personally did not like the coffee so much, but that is a matter of taste. This is really a very nice hotel.

For us it was convenient to all the locations we wanted to get to (e.g. marina, restaurants, convenience store, etc.

Wi-fi service when sitting on the deck outside the room and in the bathrooms.

Breakfast was wonderful, with an abundance of choices offered. My knees were sore after some hikes and the staff was able to provide ice for me. We also were easily able communicate with the staff.

Can’t think of a thing that I didn’t like.

Faial is a great place to visit, staying at this pousada a bonus. Great breakfast, nice rooms, very friendly staff and a good location to reach the ferry.

The pool hours were very limited - 10.30 to 19.00 only. So we arrived hot and sweaty, just after 19.00 and couldn't swim. Our next day was a trip to Pico, early start, so no swim. But I do understand - the restaurant for breakfast and dinner is at the side of the pool. Keep in mind that there are rooms with a view of the port and rooms with a view of the old wall...

A nice hotel in an old fortress, truly amazing breakfast, the pool and convenient location.

Quite pricey and somewhat worn-off rooms.

Nice location in an old fortress with a beautiful view of the pico mountain! Good breakfast and facilities.

The bathrooms were rather small, the rooms sometimes smelled a little dusty due to the old building but which was much better after opening the windows.

Fantastic hotel, full of character and lovely breakfast. Everything is within walking distance, and the staff are super helpful.

Great view of the marina. Friendly staff.

No lunch on second day...had to go outside hotel to get a bite to eat.