Suite Hotel Binz Familienhotel Rügen

Perfect Pplace for families!Great facilities for kids (large playarea with staff supervision. Activities for kids available (some free, some for money). Kids lunches available (for charge). Breakfast superb.Possibility to rent strollers, cparts, and car seats.Can't say anything about the pool since our child was so happy playing in the kids' facilities that they never wanted to go.swimmimg.The staff was absolutely friendly and attentive. They set up a birthday table at breakfast for one of our group who happened to have birthday as a surprise.We will be coming back.

Poor

I experienced a very rude and hostile approach by the staff that shocked me.We stayed for one night with family. At arrival, we parked the car in the underground parking lot. During check-in, the receptionist informed us about the parking fee. When I returned to my car, an employee of the hotel which appeared to be a Manager approached me with a loud invoice. I explained that I don't speak good German. I apologized for my poor German and tried to explain in German that I wanted to park my car there. He continued in German and with a rude gesture, he ordered me to take my car from this place by shouting in German just "rauss !", i.e. out ! , several times. He asked me then to follow him to the reception where I was told that I had to park in another parking lot, as my car was too big for this parking lot and that there is another lot.It is unacceptable to SHOUT to a hotel guest "out!" instead of trying asking politely to move the parking lot. I don't speak German but I do understand. Also, the receptionist did not advise during check-in that there is another parking lot for bigger cars. If I didn't have my family with me, I would have just cancelled my stay and left the hotel. Unacceptable welcoming from this hotel staff.

Central location close to beach and restaurants. Family friendly. Excellent breakfast buffet.

Parking a bit tight and costs extra. We didn't use the pool as it was in a different hotel.

As a parent, I appreciated that it was a hotel for kids, so kids were very welcomed and there were plenty of fun things for them to play with. The location was a mixed bag, as was the entire stay, the proximity to the beach and restaurants was excellent; however, our views were of parking lots which were noisy every morning at 6am when trucks were loading and emptying. I also appreciated the layout of the room because it had two bedrooms and a 2nd toilet room.

Asphalt views, apparently moldy shower head (see photo), inexperienced staff (your Binzer Card does allow you to travel for free on all the busses between Binz and Prora, not just the 27), Price gouging- be sure to double check your rate on Booking.com before your free cancellation period ends. If I had, I would have gotten the same room for the same exact dates for 50% less!! We are talking 60€ less per night. The hotel management could have cooperated with Booking.com to save me some money but they refused. Know what you are paying for: my Booking.com total included all taxes and fees but I was charged an additional tax in the amount of 27€ upon departure. Know that at the breakfast buffet you can order a cappuccino and other coffee drinks from the staff- they don’t advertise this.

Amazing place to be with kids, excellent personnel who was always helpful and patient. Kids club was one love for our kids. Lovely breakfast and hotel location was just great.

Everything was good, we would love to come back again.

Very good breakfast. Location. The room is big. It’s a good sauna with a swimming pool, but you need to go to another hotel.

The furniture is a little old, dirty curtains, a dirty sofa and pillows on it. The walls are also quite dirty and scratched.

Location, Kids Club, spacious apartment

No AC

Very friendly staff, neat and clean, perfect for families

loved loved loved the kids club, it had everything and staff was sooo helpful and went out of her way to help us with our requests. also loved the spa and jacuzzi space. location was perfect.

wish there was a kettle and mini fridge! sheets could have been softer as well, but I’m nitpicking cos everything else was great

nicely equipped, good situated, perfect breakfast, suitable for children, kind staff. I can decisively recommend!

quite noisy surroundings, we had room next to supermarket where trucks come with goods early in the morning.

Appartment has been really spacious and very nice looking; Very comfortable to stay in, we would have appreciated even more if we stayed longer.Kids club is a plusEasy walking distance to the beachSuper friendly staff (incl. I think the manager who was temporarily supporting check-ins:)

breakfast is plentiful but not the most tasty in comparision to other places we stated on these hollidays.Pool opening hours - very restricted for kids; If we've known upfront, we would have booked another hotel (only couple of hours during the day which i our case happened to be just prior to our arrival (14:00-16:00) and 10-12 which is not super comfy with check-out by 11. Would be less problematic if we stayed longer

A perfect place to relax and enjoy the stay with indoor pool and sauna access. The hotel provided us free upgrade and also a small birthday decoration was made before the arrival. The breakfast was provided with large varieties of options. Stay is worth the money. Bath suite was provided for the pool and sauna usage and provided with perfect bag to take all things along with you.

Incredible kindles personal, very polite and professional, helpful, and regarding with smiles.Comfortable beds, plenty games for children.Impressed from arranging of stateroom, could be nice if, guests found a slippers.

The variation from breakfast wasn't covered our expectations. Some how of that quality of Hotel should have more choices.About cleanings of rooms could be better.

Very friendly staff. Fantastic breakfast. Free coffe and cake every afternoon. The Hotel is located close to the sea. Dog-friendly!

EVERYTHING!! The kids were so happy there! We never did get the chance to use the kids club as the weather was so nice we used the beach and walked around a lot.

We would have preferred a different type of suite and even though one became available after we booked a different type of suite, the hotel would not make a waiting list and due to time/difference/ language barrier we were unable to get the room style we preferred.

centrally located.Ideal for family with kids. Very supportive staff.Excellent breakfast and very good kids play area. We will come again.

The concept of the hotel thought of everything a family possibly could need. The interior is simple, functional and comfy. The outdoor area is perfect for younger kids, since there is a playground with different toys. The restaurant is open with different indoor and outdoor areas, which makes it easy for the parents to enjoy some quality time with good food and drinks while the kids are playing.

Since the hotel is trying to be climate neutral, I would recommend to install a possibility to install a charger for electric cars, to be able to meet the growing amount of customers/travellers using e-mobility. But, the statement is not negative charged- only a recommendation. ;-)

Great location. Very friendly & helpful staff. Free access to nearby pools, fitness & wellness was excellent. Very close to beach, restaurants etc. (immediate vicinity). Exceptional sports facilities for kids (indoor football stole the show) :-) Other fun options like pool table, table tennis etc awesome too.

Didn’t like breakfast for the first few days but then we discovered the toaster and found out we could order Cafe Latte and fried eggs and things improved.Unfortunately no kettle or working mini-fridge in the room :-(

Unfortunately not like on the picture

View from the balcony, too many furniture and accessories in the room, a little bit more cleaning would help too

The breakfast was very good. food was fresh and well cooked. Good selection to satisfy everyone's taste. The breakfast lounge is well kept and clean and the is enough space to sit comfortably.

We rented a family apartment. The apartments were supposed to have 2 rooms but to be fair just one was a proper room for adults, with a proper door and ventilation. The other one is just a garret with no doors and just a small window on the ceiling that desnìt allow a lot of fresh air to pass by. Additionally, the ceiling is very low, very small kids can use the entire rooms, adults can just use the room to sleep. On top of that, the apartment is very hot in summer, sleeping in the garret is almost impossible to even with all the window open in the apartment. Generally speaking all the apartment is very hot and there is no AC at all. Wall are pretty tiny and you can hear kids screaming from other close-by rooms.