Deutsche Flagge Hotel

Horrendous customer service, absolute nightmare, extremely disappointed

A horror story of a booking that left me and my daughter locked out of the hotel room we have booked, in the freezing cold and with all other hotels closed for the night.I requested late check-in and the hotel confirmed and sent check-in instructions. We arrived 30 min earlier than planned, just 30 min after the reception closing time, to find all doors locked, our key safe empty, with no one answering the bell, no one answering the phone, and calls going to voicemail. It was dark, all other hotels were also closed, -10 degrees C, I was panicking that we'd be stuck outside in the cold for the night! In the end, we were extremely lucky to have found a hotel that agreed to stay open for an extra 10 minutes for us to reach it and get a room for the night. We have never heard from Hotel Deutsche Flagge with an apology, no acknowledgement, no message at all. Unthinkable!

Nice, central. Nice staff, offered parking. Restaurant had a great breakfast. Beer was cold.

No complaints.

Good central location, friendly and helpful staff, sensational breakfast, convenient parking, beautiful old building

Restaurant closes early

This was the best place we stayed in in Binz. Everyone as nice and helpful and the place was relaxed and easy. Slightly older furnishings but the room we stayed in was well put together and really comfortable. Yummy breakfast and a great spot right by the centre and beach. Recommend. Price was good with the Genius deal we got

Central location with spacious room, rear parking, great restaurant with maritime theme and lovely staff ?

Hotel is situated close to the beach (10 min walk), grocery store and to a lot of restaurants. You can park your car in the parking behind the hotel. Hotel offers its own restaurant. It has beautiful interior decor with ship theme.You have to pay also a city tax for each day and by that, you will receive coupons to go to the beach.

There is no elevator to upper floors.The room is missing an air-conditioner.The room door has opened even though it was closed (not locked).

Traditional style hotel, large rooms, high ceilings. Very comfortable. Staff are great, cheerful, very helpful. My 2nd 2 night stay within 2 weeks, room 101 the first time, and room 109 this time

Traditional old building, great size rooms

No air con, but maybe because of age of building

Very nice hotel. Located quite close to the beach and promenade, 15 minutes walk from the main trainstation, close to shops, bars and restaurants. The decoration might be old style, but it's very clean, the staff is friendly, the breakfast buffet is good. All in all a very good hotel with fair prices.

The hotel is a great position, very close to the beach.The room was big, and the breakfast very good.The hotel provide beach and bus ticket to use the facilities for free.

The room was at the third floor, but there were no elevator.

Most friendly staff ever experienced!Beautiful place with very nice rooms.Breakfast nice and healthy.Best recommendation from us and our Rottweiler:)!!//Henrik Kellgren

Great location, superb personnel.

Really hot rooms, and loud trafic if you sleep on street side.

Clean. The most comfortable bed I've ever slept on. Good value for the location (close to Binz main promenade).

Dated interior. Breakfast was a bit lackluster.

Location was perfect!! Cannot get better

Maybe for summers, they can keep Fans?

Nice place and lovely staff

Toppen

Missing refrigerator and AC

great location!

Very good

Exceptional

Very good