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About
Located in the heart of Orduña, the hotel is set in a neoclassical style building dating back to the 18th century, where each corner evokes history mixed harmoniously with the contemporary facilities. The building was formerly used as the access control point of merchants and goods between Bilbao and Castile. Nowadays, the wide terrace over the archways of the magnificent former customs house, provides the perfect setting for pure relaxation. The rooms offer an avant-garde style and boast hydromassage baths. The spa available for a surcharge. With mineral-medicinal water from the Muera de Arbieto spring, it offers the latest health and beauty techniques. At the restaurant you will find traditional Basque cuisine with a creative twist, and the bar offers a selected range of “pintxos” (tapas). The bathhouse opening hours are Tuesday to Saturday: 10:00 AM–2:00 PM and 4:00 PM–8:00 PM. Sundays and Mondays: 10:00 AM–2:00 PM
88 Reviews
- Cleanliness
- 8.4
- Staff
- 8.7
- Location
- 9.0
What Guests Say
- “The location on the main square, we had a wonderful view from the window. Clean, comfortable rooms. Enjoyed the Thermal Circuit in the…”
- “Client services and the gentle connection with the original building before reconstruction. Great dining options right in the same…”
Top Amenities
- Free Internet Access
- Spa
- Fitness Center
- Accessible Rooms / Facilities
- Hot tub/Whirlpool
- Business Center
- Non-Smoking Rooms
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/3Duplex Suite
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
1/4Double or Twin Room with a unique Spa Access
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
1/1Superior Double or Twin Room
- Accessible bath/shower
- Accessible by lift
- Accessible toilet
- Air conditioning
1/4Standard Double or Twin Room
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
1/3Family Room
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
1/3Triple Room
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
1/11 King Room with Spa Access
- Bath or Shower
1/2Single Room with a unique Spa Access
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
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What Guests Loved
Based on 88 reviews
Pros +
- The location on the main square, we had a wonderful view from the window. Clean, comfortable rooms. Enjoyed the Thermal Circuit in the Spa.Lovely breakfast with plenty of choices and great bar.
- Client services and the gentle connection with the original building before reconstruction. Great dining options right in the same square. Perfect wine and relax options.
- We were there for an overnight stay. The helpful young man, on reception, took us, with our motorcycles, to the secure underground carpark. Our room was clean with comfortable beds.We had breakfast, which was fine. The location was good, central in the main plaza.
Cons -
- Liked everything.
- The decor seemed a bit in decay. Lighting in the room did seem to make much sense.The sweet section of breakfast did not seem to be fresh.
- The spa could be really crowded in some moments, especially in the central hours of the afternoon and; depending on the days, the noise from the people outside in the street may be disturbing but nothing major
The location on the main square, we had a wonderful view from the window. Clean, comfortable rooms. Enjoyed the Thermal Circuit in the Spa.Lovely breakfast with plenty of choices and great bar.
Liked everything.
Client services and the gentle connection with the original building before reconstruction. Great dining options right in the same square. Perfect wine and relax options.
We were there for an overnight stay. The helpful young man, on reception, took us, with our motorcycles, to the secure underground carpark. Our room was clean with comfortable beds.We had breakfast, which was fine. The location was good, central in the main plaza.
Great, historical building, right in the main square. Spa was available, although we did not use it.Breakfast was varied, and had warm food and fruits
The decor seemed a bit in decay. Lighting in the room did seem to make much sense.The sweet section of breakfast did not seem to be fresh.
Hotel is located in a really good position, just facing the main square of Orduna.The personal is really nice, and the hotel is really modern and with fine furnished.The breakfast was amazing with a good choice of different sweets and salty foods.Lastly the spa is really nice, with a lot of different pools and treatments.
The spa could be really crowded in some moments, especially in the central hours of the afternoon and; depending on the days, the noise from the people outside in the street may be disturbing but nothing major
Very modern and well decorated rooms with a comfy bed. The location is in the main square of orduña so its the best you could ask for.
The hotel was popular with the locals and their children could play outside in the plaza. The room was huge with an impressive stone wall. There was a shop and many restaurants close by.
I was confused by the one way streets trying to find the parking.
Old style spanish hotel. Spotlessly clean, restaurant served great food and right in the old town
I loved the countryside, the spa is little but nice and I loved the artic treatment.
Spacious room Polite,friendly staff Central position in city .Beautiful restored historic building
No evening restaurant on site. Breakfast expensive Shower over bath very slippy ! Poor lighting in room
Clean and pleasant staff.
Spa expensive no access to pool for hotel guest unless booked and paid for by the hour.
Room was comfortable. The hotel is clean and pleasant. The spa area was quite nice, they have several pools, saunas and everything you would expect. The place is nice and you can dine on pintxos and good wine.
Well, they charge you for everything, don't forget the flip flops, hat and swimming costume if not they can sell it to you, but it's a bit of a rip-off.
Central location. Clean. Decent facilities.
The staff were unwelcoming and unhelpful
Room was spectacular but air con wasn’t to good so they moved us straight into a junior suite no questions asked. And that room was very special
Beautiful little town and surroundings. The room was very spacious and comfortable.
Bathroom was a little rustic, but it was fine.
A beautiful hotel right in the middle of Orduna. In the evening the locals come out on the square and the place comes alive. Very friendly staff who helped us by allowing our bicycles to be stored inside. Large corridors to the rooms and inviting communal areas. Well appointed large bedrooms that were well kept.
Air con was working but not particularly strong even on lowest setting
The room was quite nice and the breakfast was decent. Very pretty building, comfortable bed, nice shower.
The spa experience I had was downright awful and incredibly awkward. Do not recommend. The air was very loud all night and I couldn’t figure out a way to turn it off.
large room comfy bed
they didn’t provide a bed for our second child. and the pool facilities were an extra 80 euros
Close to salto de nervion
Poor state of the rooms, drywall for walls, glued together Ikea second hand wardrobe, bath tub missing plug,... Spa not available on Monday and Sunday afternoon while it was not mentionned on their website nor on Booking.com. When asking one week upfront for a solution, none was given and so we were not able to use the spa during our stay. Price/quality below level
Generally good to be there. Nice area, very good location, friendly hotel.
The room had a strange smell. The WiFi was slow or did not work at all. The fridge was not cleaned out after the previous occupier.
Amenities & Policies
Amenities
Swimming & Soaking
- Hot tub/Whirlpool
Fitness & Spa
- Fitness Center
- Spa
Media & Technology
- Free Internet Access
Accessibility
- Handicapped Rooms/Facilities
- Facilities for disabled guests available
Kid Friendly
- Family Friendly
Business facilities
- Business Center
General
- No Smoking Rooms/Facilities
Guest policies
| Check-in | After 3:00 PM |
|---|---|
| Check-out | Before 12:00 PM |
| Internet | Free Wi-Fi is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 0 to 2 stay free with cot. |
| Pets | Pets are not allowed. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Please note that the spa facilities will be closed on Monday and Sunday afternoons for weekly maintenance. Additionally, please note that on December 24, 25, and 31, 2026, and January 1, 2027, the spa facilities will be closed all day. The hotel restaurant is currently closed for lunch and dinner, offering only breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Spa/wellness center is closed from 2026-12-25 until 2026-12-24 Spa/wellness center is closed from 2026-12-31 until 2026-12-31 Spa/wellness center is closed from 2027-01-01 until 2027-01-01
Location
Plaza De Los Fueros 15, Orduña
This hotel is in Orduña.
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