Moseralm Dolomiti Hideaway

Loved the views from the rooms and the adult spa services and adult only pool option.

Meal and food options were way too expensive and extremely limited. Wouldn’t even recommend eating on-site!

It’s in a spectacular setting. The hotel is newly renovated and stylish. The spa has exceptional facilities. The dining room staff were highly professional and friendly.

The spa massages were somewhat underwhelming. Some of the staff expressed exasperation if our group didn’t understand how things are usually done at the hotel.

Location was fabulous. Staff were attentive and helpful as well as friendly. We felt very welcome here.

Everything was amazing!! Facilities, pools, views, staff, breakfast ?

the location. The food

The bathroom was too small (room nr. 210)

The Location is Superb as well as the food. The place is just MAGICAL. We loved it. Its a familly history, a beautiful story that you can feel being there...Great ski in - ski out, great for kids as well as older people!The food is really as good as they say, the quality, its such a real treat. Thank you Stefanie, Marko, Igor...what an amazing people

The Family Spa really needs renovation, for this price, its simply Not on the level......especially as parents spend their time the most...Also, the cleaning service of the rooms, Not the level we got used in this sort of hotels. The bathroom floor is Not cleaned everyday, no special touch for the room, the bed sheets look like no one was there, I like to clean our family room but for this sort of hotel I find that this way of tiding up is just not good enough.The old part of the hotel needs renovation, go to the renovated part, they told us that rooms starting from 500 and 600 are the renovated part of the hotel and that looks amazing and that you cant tell by just looking at the hotel photos.

Wonderful and peaceful location in between Catinaccio and Latemar mountains and 100m far from the lift. Staff very gentle and friendly. Planty of services and spacious and clean rooms

Children are not allowed to enter the external pool but there is anyway a dedicated internal pool for families.

This place is a nightmare

4Superior stars hotel that lies when questioned about the feedbacks leaves by guests. We paid 1700€ for a suite with the hot tub. Hot tub Water smelled horribly due to lack of chlorine, asked for support but we received no maintenance, no housekeeping ( 4 days of dirty and messy towels in the room and the bathroom) bugs and hair in the hot tub and In the sink, the water shower didn’t work properly, it leaked water we had to fix it by ourselves. No lights around. Bare in mind pictures are fake on the booking website. The place is run down ( no trees around the area due to a massive storm in 2018 though they never mention it), place is pitch black at night you have to use portable lamps to light a bit, if you take a look at the pictures it will look like heaven, go there and you will see the reality. SPA closes at 7, impossibile to use if you hike around the area that is left from the storm devastation. SPA staff does not wear mask inside.They served us meat even though we said we were vegetarian. If you have breakfast at 8 EVERYONE is finished and not refilled. Same at night. Don’t expect the waitress to be nice or attentive to your need. You will have to ask every day for water and coffee, they never get close to the table unless asked to do so. I left a feedback on the table on my last day scoring them 0 and when questioned by booking representatives they said we left happy and satisfied. They refused to compensate us, Booking helped us a bit instead.1700€ for a place that should be a 3 star rather than a 4SUPERIOR.Don’t be fooled by the reviews and the pictures.( they are old, mostly 2020) and very few. Don’t even get to the area, everything is shut down or in renovation, no restaurant or pubs around, no lights at night.everything has been destroyed by the storm and they should have been honest with guests by informing them that the closest nice place is Vigo di Fassa ( 30 min by car at least).

Great

Exceptional

Superb

Exceptional