Le Regina Hôtel restaurant

Great evening service at the restaurant and very comfortable beds, and we really liked the balcony of our room. The Nespresso machine was a lovely touch.

The breakfast is not good value for €15 per adult, and there is an unpleasant smell in the bathrooms. It would also be nice to have proper cups/glasses in the room instead of disposable paper ones.

Good disability access.

The decoration on ground floor. Poor colour choice on walls.Our bed made a nose every time one of us moved.

Easy to find and in a good location for the beach, golf, dog walks etc. Good restaurant on site.

Rooms are tired and not great value for money especially out of season.

Complaint - unacceptable

When I booked the room, at Le Regina, I requested a room away from the lift or bar, where there would be a lot of noise. We would have been travelling all day and needed a good night sleep, to be awake and alert for our onward journey.The hotel replied, oddly, with “we do not accept guests until 3pm”. No mention of acceptance of my request. I assumed this meant it was okay.When we got there, the room they allocated us was- opposite the lift and stair well- opposite a continuously slamming door- opposite the laundry room with a washing machine going- by a light that came on everytime someone walked our room in the corridor- the room was above the bar and restaurant that had live music playing into the night- it was right next to to the main entrance where people/staff were coming out through the night to sit and have a cigarette and loud chat (see pic 4 - we are up and to the left of the door)-at 11pm the live music stopped, music from a sound system started-at 11.30 bar staff were smashing bottles into a bin outside-at 12 pm the music stopped-at 1am a member of staff was outside reception/main entrance shouting on his phone-at 3am someone started hoovering the restaurant-at 4am staff were leaving very loudly. Shouting across the car park etc-at 5am a lorry arrived and started either loading rubbish or delivering somethingI asked the reception staff if we could be moved, the minute we arrived and they said no, the hotel was fully booked. This was a lie, as at least one set of keys (room 33) did not move all night. He was very rude and dismissive. When I brought it up again in the morning the reception was blunt and uncooperative. He said he had spoken to his manager but I was not allowed to as they weren’t available.The bedroom itself was not as advertised. The bed was uncomfortable, there was no air con and they provided odd square shaped pillows that were like bricks.

Room, view and balcony great. Staff very nice. Food disappointing.

Breakfast was ok, but not enough of each item. Only 8 slices of bread put out for toast. Not restocked when used up. English Breakfast and Ceylon tea bags ran out on the second day, and were never restocked.The dinner was poor. Badly cooked steaks (two sent back). One dinner was forgotten, and then delivered undercooked as they rushed it. Ended up leaving and going to McDonald’s.

We have stayed at this hotel several times and have always enjoyed it. Comfortable beds and quiet location.

Unfortunately, this time there was a big private party adjoining the restaurant so it was very noisy and we couldn't get a table until 8.15 pm which turned into us eating at about 9 pm. A bit too late for us.

Large room and nice breakfast, nice lounge and bar area.

Cold room and no bath or luxury for the price we were charged. It was way too expensive with all of the added charges! €17.00 for 2 beers is outrageous. €25.00 surcharge for our dog. Breakfast another €30.00!Meaning our bill was €190.00 which is madness. This offers nothing for the seasoned traveller at that expense. Please have a word with the hotel and ask them to adjust prices because we felt a little robbed.

Very over priced for what you offer

No air con no curtains just steel shutters. No fans to make the room cooler.

Lovely lication to visit surounding area. Hotel is not new but well maintained, staff is very helpfull and friendly.

Clean and tidy. Comfortable bed. Good parking. Pleasant location not too far from resort centre.

Basic decor. Restaurant closed on Sunday and Monday.

Breakfast was very good, but disappointed that the restaurant was closed for the evening of our stay and surprised that there were no tea/coffee facilities in the room.

Tea/Coffee facilities in the room.

Well kept , great location,excellent helpful staff.

beautiful property. excellent hospitality

restaurant wasn’t open. that was why we chose to stay there - because it had a restaurant

location was pretty

very tired and nearby was a disco so if you are travelling on a weekend expect lots of noise!

Good. Excellent, proper French baguette and decent coffee. Superb comb honey.

Bedrooms good but need modernising.

quiet & convenient location

although bathroom had been updated since our last visit, the shower unit would be better located at the other end of the bath in room 43

clean good location

we came on a Sunday and didn’t know restaurant was closed and there were no taxi to take us into town

Our Stay at Le Regina was perfect for reaching all the local golf courses in the area. We had a mix up with our bill (which was our fault) and the staff were extremely helpful to sort it out. Would stay again

very comfortable and clean with a very good restaurant. The food and service were excellent and it is close to all amenities in Hardelot.

Excellent staff, very clean, nice bar and restaurant all recently decorated.

No tea or coffee facilities in the room.